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By BankFodder · Posted
Yes, I think you need to decide who you prefer to believe. Us or them You should spend your time reading around the other Hermes stories because then you would understand your position -
By BankFodder · Posted
If you sell items on eBay as a trade or profession even part-time then it makes you a business or trader. you will see that this point has come up before on previous hermès threads. We will deal with it when it comes to having a look at your draft particulars of claim -
By Hermesstolenparcel · Posted
Hello, At the moment I am still waiting for them to get back to me for the claim form. They told me over the phone that they won't be able to provide compensation however, they still haven't replied to the claim form that was sent to me. I am glad to hear that I can at least try to claim a full compensation in case they don't accept on first attempt. Thank you -
By unclebulgaria67 · Posted
If it were me, I would be asking Angard staffing the name of the Royal Mail manager, their telephone number and email address. I they don't provide the information, then try to find out the Royal Mail site telephone number and see if you can speak to someone who deals with this at the Royal Mail end of the process. I would then be contacting the Royal Mail manager for the information about hours worked to be confirmed by email and I would be sending to Angard. Bit early to be going down tribunal route or issuing a County Court claim. -
Hello, Thanks for the prompt response, I sell things on eBay, so does that make me a business? Both items were used and I sold them on eBay, would this make me a business entity? I refer to the people who purchased my items as customers, not sure how else to refer them. I will spend the next 14 days reading up other cases on this forum, but I will proceed with a small claim against Hermes after 14 days. Thank you for your guidance on this.
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Our picks
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile. -
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
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BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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Natwest Bank Transfer Fraud Call HMRC Please help
waz70 posted a topic in NatWest Bank,
Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786-
- 31 replies
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