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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shopaholic v RBS


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Rebecca,

 

it sounds like you might have to fill in an N244 for this now as you are ammending the original claim. Speak to the Court and ask their advice, if that's the case, it will cost you £35 (non-claimable) so bear that in mind, but it might also be worthwhile if you add your personal ac claim to it as well. Mod's help may be required, poss PM BF and ask their advice?

 

BC:confused:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Rebecca,

 

she's not wrong there is she, complicated......I should cocoa!! 'Sup to you then, don't forget that most solicitors do the free consultation thing...

 

BC8-)

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Actually, although the big picture is quite complex, when I broke it down into 'bite size' chunks, it became quite manageable and, with a lot of help and advice from other threads, I have managed to reign it all in and hey presto! Order is restored.

 

For other claimers who may be following this thread, when you do get a tricky situation, my advice would be to switch off completely from thinking about it, and come back when you are calm and collected. Then, print off any threads that are relevant to your case, read them through repeatedly and break your own case down into small pieces - perhaps one paper at a time. Try and focus on each letter, or point of a letter, and address it slowly. When you've done one, go away again and have a cup of tea or something before you tackle the next, to stop it from becoming overwhelming. Before you know it, you'll have a neat little pile of paper that you can then go through to send to Branch, Cobbetts and Court, or whoever.. Good luck to all - hang in there!

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Rebecca,

 

you are so right. How many times do you see posts where people have just become too fixated on a little matter that is inconsequential in the great scheme of things. Reading other threads in between letters or actions has got to be the way forward. I have posted so many times almost exactly what you did ^, read posts, cut & paste into a word document, read some more, prepare, check, ask, print, check, post, and relax....Tea or wine is a very good option at these points. The RBS seems to be going through a fairly rigid procedure, and Cobblers even more so. Most of the 'big' threads on the RBS forum have the advice that you need, if it's any different or complicated, you should ask (the only stupid question is the one that doesn't get asked!!).

 

At the end of the day, you are in charge, it is your claim and your timescale (until the Courts get involved and even then the timescales are fairly lengthy), there is no need to rush and get into a panic.

 

Best of luck to you and everyone out there, it's your money and they WILL be giving it back!!

 

BC:cool:

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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21st September, 2006.

 

Received the following letter from Cobbetts:

 

"Dear Sir, (I am Mrs. X, by the way!)

 

Our Client: National Westminster Bank Plc (my claim is RBS!)

Claim no.xxxxx

 

We note your comments on our Request for Further Information. It is our client's contention that your particulars of Claim did not properly particularise your claim. For example, our client cannot properly defend a claim where you have not given the details of each charge you claim is disproportionate and unreasonable.

 

The Court is bound by an overriding objective to deal with cases justly and ensure that parties are on an equal footing. It was clearly the case that our client could not respond to your claim where you did not provide sufficient particulars. Our client therefore objects to your allegation that the Request is intimidating.

 

Yours faithfully,

 

Cobbetts LLP"

 

Is this the standard blurb, please and should I respond at all? In my reply to the defence, I re-iterated the details of my claim and enclosed another copy of the schedule detailing the breadkdown of my claim...

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Absoluteley standard......

write back stating that all they information you have , you got from their clients in the first place and this information should be available to them. but as a goodwill gesture send them the spreadsheet AGAIN with the charges and dates and amounts, I would also show the interest accrued on each charge just to let them know how much they are going to have to pay if they don't stop messing around

 

Dave

** We would not seek a battle as we are, yet as we are, we say we will not shun it. (Henry V) **

 

see you stand like greyhounds in the slips,

Straining upon the start. The game's afoot:

Follow your spirit; and, upon this charge

Cry 'God for Harry! England and Saint George!'

:D If you think I have helped, informed, or amused you do the clickey scaley thing !! :D

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Rebbecca,

 

I got a very similar letter, regarding Cobblers' client - Nat West Bank Plc. So I sent a copy to the court and advised Ms B at Cobblers that her client should be RBS. From other threads, I understand that Cobblers are dealing with the Nat Wets claims too!

 

Idioten!

 

BC:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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  • 2 weeks later...

Rebecca,

 

try this for Ms Burgoyne:

 

'[email protected]'

 

I have emithered her a couple of times and never had a reply, but Martin has.

 

BC

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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  • 4 weeks later...

Hi Folks! Haven't had access to internet for a while, having moved half way round the world. However, I'm back with a vengeance now and, hopefully, in the final stages. I have received offers on both accounts for approximately 50% of each of two claims. I rejected both (even though I could REALLY do with the money now!). I have got a hearing date for January and I am going to ask that both cases be heard at the same time.

 

In the course of our move, I was horrified to discover that I had to pay 7,677.42 GBP Early repayment charge on my mortgage. As you can imagine, this hit my pocket an my mental health pretty hard. My solicitor told me to go after it in the same way as the bank charges but advised me to limit my claim to 5,000GBP to keep it in the small claims court. Incidentally, he used to defend claims on behalf of a building society and said that the other thing to remember is that, although the lender will claim that they make a loss by our early redemption, technically, they don't lose anything at all, because the money will be re-lent instantly.

 

This is NOT professional advice, just a point to ponder!! Any comments would be gratefully received though.. Many thanks, Rebecca

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Hi Folks! Haven't had access to internet for a while, having moved half way round the world. However, I'm back with a vengeance now and, hopefully, in the final stages. I have received offers on both accounts for approximately 50% of each of two claims. I rejected both (even though I could REALLY do with the money now!). I have got a hearing date for January and I am going to ask that both cases be heard at the same time.

 

In the course of our move, I was horrified to discover that I had to pay 7,677.42 GBP Early repayment charge on my mortgage. As you can imagine, this hit my pocket an my mental health pretty hard. My solicitor told me to go after it in the same way as the bank charges but advised me to limit my claim to 5,000GBP to keep it in the small claims court. Incidentally, he used to defend claims on behalf of a building society and said that the other thing to remember is that, although the lender will claim that they make a loss by our early redemption, technically, they don't lose anything at all, because the money will be re-lent instantly.

 

This is NOT professional advice, just a point to ponder!! Any comments would be gratefully received though.. Many thanks, Rebecca

 

 

Check this thread

http://www.consumeractiongroup.co.uk/forum/members/carriexs87.html

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