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    • Dear xxxxx   complaint about Logbook Money Limited   The complaint Xxxxxx took out a logbook loan with Logbook Money. Xxxx told us Logbook Money didn’t carry out any affordability checks prior to the loan. Xxx said they have missed information on requesting evidence i.e. payslips and they have conflicting information about a utility bill xxxx provided them.   Xxxxxx told us xxxxx had several large payday loans which all had defaulted including a large guarantor loan to amigo, and Logbook Money should have seen this when carrying out a soft credit checks as told. Xxxxxxxx also told us Logbook Money have applied £884 in charges to an initial loan of £1000.     Details of the agreements (Logbook Loans)   Loan number Start date Capital amount Total repayable Weekly repayment Duration 31 August 2019 £1,000 £2,800.20 £35.90 18months   My understanding is the loan isn’t settled yet. Findings Our approach to considering complaints about unaffordable and irresponsible lending is set out on our website. I’ve had this approach in mind when considering what’s fair and reasonable in the circumstances of this complaint.   Did Logbook Money complete reasonable and proportionate checks to satisfy itself that xxxxxxx would be able to repay the agreement in a sustainable way?   Logbook Money have provided us with the documents they have relied on which includes customer information, income, and outgoings, driving licence, copy of the agreement and bill of sale. They told us they used xxxxxx bank statement to complete the income and expenditure at the time, however due to the lapse of time they don’t hold the statement any longer.   The income and expenditure from the time of sale shows net income was around £2,300, this includes private rent, child tax credit and DWP and her monthly expenditure was £764. This left xxxxx with a disposable income of £1,536 of which she would be expected to make a weekly payment of £35.90.     Considering everything, I think Logbook Money completed reasonable and proportionate checks based on the size of the loan, the interest charged, the monthly repayments and length of the agreement.   Did Logbook Money make a fair lending decision?   As I think Logbook Money carried out a reasonable and proportionate checks, I have gone onto consider whether it made a fair lending decision based on the information it obtained about xxxxxxx circumstances at the time.   Since Logbook Money said they don’t hold the bank statements any longer, I asked xxxxxxx to provide me with the statements. From what I’ve seen, xxxx monthly income across the xxxxx and xxxxxxx account appear to broadly support her income of £2,333 which reflects in the income and expenditure from the time. However, the bank statement I received from xxxxxxx shows outgoings were higher at around £1,344, which indicated a monthly disposal income of around £937 from which xxxxxxx would be expected to make the £35.90 weekly loan repayment. This indicates xxxx still had enough disposable income to be able to sustainably afford the monthly payments towards the agreement.   The screen shot of the credit report xxxxxxxxx sent to me shows Vodaphone, Three and Vanquis account has worsened in August 2019, however this information isn’t enough for me to understand what the credit report reflected at the time -  for e.g. if there were any large balances outstanding, defaults, CCJ’s, accounts in arrears, or missed payments   I asked for further information on 17 November 2021 – a full credit report from the time, including the statement of the account number xxxxxx and statements for all other active account +/-3months the loan start date. Since I haven’t receive the information, I can’t say what this would’ve looked like.   I don’t think there was anything in the information Logbook Money gathered that ought to have highlighted any concerns about xxxxxxx being able to sustainably afford the agreement. I therefore don’t think Logbook Money acted unfairly in approving the finance.   Did business act unfairly in any other way   Xxxxxx told Logbook Money xxxx is unhappy the way the vehicle was repossessed and how the debt was pursued. Logbook Money told us there were two attempts made to repossess the car prior to the actual repossession on 1 August 2021. The first attempt was made on 10 June and the second one was on 5 July 2021, however both attempts were unsuccessful. This would mean xxxxxxx was aware that the vehicle was at risk of repossession. Logbook Money provided us a copy of the default notice that was sent to xxxxxx in December 2020, which outlines the importance of clearing any arrears outstanding and the risk of repossession.   From the information Logbook Money provided us, it shows the vehicle was released to xxxxxxx after xxxxx made a payment.   Regarding the personal belongings xxxxxx said she had in the car at the time the vehicle was repossessed - Logbook Money told us the recovery agent left a message for xxxxxx to contact them to arrange to collect belongings.   In reviewing this case I’ve thought very carefully about the way the business pursued the outstanding debt and considered whether I felt that business fell short of its obligations in responding to xxxxxxx situation.   While I’m sure that this situation may have caused distress and/or inconvenience, I don’t think that this stemmed from Logbook Money making a mistake or acting unfairly or unreasonably. So, I haven’t made any recommendation in relation to this.  Next steps I think this is a fair outcome in the circumstances, for the reasons I’ve explained. But if xxxxxx decides that xxx doesn't accept what I’ve said, then please let me know by 10 December 2021. If I can’t resolve things then an ombudsman here can look at everything again and make a final decision. If I don’t hear from you by that date we might not be able to look at xxxxxxxxx 
    • god this is frustrating for you.   i'll ping @Andyorch p'haps he has an idea, not one of our past history strengths that i can find.   dx  
    • In 2015 I invested £45,200 in a SIPP operated by Guinness Mahon, which is linked to Dolphin, later German Property Group. GPG went into administration to Feb 2020. My SIPP was due to mature in April 2020.   I first took my claim to FSCS. They rejected my claim, I appealed and still got rejected. Their reason was that Wellington CFS signatures were involved in my pension transfer into the SIPP. This was a surprise to me.    I then emailed and called Wellington, several times, eventually receiving an email stating I did not exist in their records.   I then opened a case with FOS. My case has not yet been assigned a case handler.  From what I learned from others caught up in GPG. Wellington are stating their signatures were used fraudulently. Yet there is evidence of them taking fees.    If you want to read more there is a GPG creditors association Facebook site. You will find others on there in the same position. I did write to Wellington CFS and never got a reply.   If you call their Ireland number you get an answer machine. Their office in Devon, does pick up but this is just a receptionist, takes a message and alas no one gets back to you.   I also heard Wellington CFS is linked to Spain. I think the best outcome is that Wellington go into administration, at this point FSCS will be the last resort. 
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Karen V Littlewoods Direct


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Sent SAR on 25th July 2008.

 

Today I noticed that the cheque had been cashed and added as a payment to my account.......now I am £10 in credit as this account was paid off ages ago.

 

Does that mean they didn't even read the letter?

 

Should I call them or just wait till 40 days over?

 

Karen

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You could call them to make sure they understood the payment was for your SAR.

 

I have seen a few companies do this by mistake. Regardless of when they cashed the payment, make sure you count your 40 days as the day they received the SAR.

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Thankyou, I have done as suggested and called them. The guy sounded confused as to what a SAR was and went away to come back and say "but your account is clear" (in a way that questioned why I owuld want info from the account, obviously a new kid who does not know about the reclaiming process). Finally he said he would put a note on the account for it to be chased up and someone will be in contact.

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You don't need to talk to them again now. Just carry on counting your 40 days. Let us know as soon as you get them.

 

obviously a new kid who does not know about the reclaiming process

 

Bless, that won't last long. :D

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  • 2 weeks later...

Received letter saying something along the lines of:

 

"in response to your request........there has been £49 worth of charges put on this account since august 2008"

 

 

Erm...firstly that is NOT what i asked for, secondly there is far more than that and thirdly why would they put charges on the account SINCE AUG 2008 when the account has been clear for months!!

 

They have not understood what I asked and have only mentioned a few of the charges and got the dates wrong!

 

Am going away tomoro but will get a letter to them when I return. What a farce this company is!

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As annoying as they are, just keep counting your days. Go off and enjoy your holiday. This will all be here when you get back. Have fun. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

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EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

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Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Using the years worth of statements on their site I worked out that there were £49 in charges since Aug 2007, tho the account was only in use for 4 months during this period so thats alot! But, the account was open and incuring charges for years prior to this.

 

Before I went to the lakes I sent them an email telling them of their error and when I returned they have sentme an email saying they are onto it and a letter to say they are collating the information.

 

Now, just to watch the post.

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Ok, a SAR, phone call and email later and they have sent me.....a letter listing the charges on the account since aug 07! Again! This time with a breakdown of charges which I was already aware of (from statements available of the internet) and not going back for the requested period that the account was open.

 

Am so annoyed with them but guess I shall contact them again and tell tham AGAIN that I want the information from when the account was opened or the last 6 years, whichever is longest.

 

Has anyone else had this problem?

 

Karen

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  • 3 weeks later...

If your 40 days are up - i.e. since Littlewoods cashed your cheque, then its time to get the Information Commissioner involved - by all means send Littlewoods a letter stating that their failure to comply with your request for data (your SAR) has resulted in a breach of the Data Protection Act.

 

Make sure your letter is aimed at the "Data Controller" for Littlewoods.

 

I would be getting the IC involved now, as that will add wieght at least to any case you may bring against them.

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I sent another email regarding this matter (I know its not the normal protocol but am saving letters on this one for post-statemtnts arriving) explaining my annoyance at their slow and confused state and clearly stating what information I requested.

 

Received a reply explaining that individual statments would be charged at £4.50 each and would I be ok in this. This infuriatated me more so I sent another email reminding them of the £10 cheque, what I had actually requested and that there time was up yet I was still giving them time! It may have come accross as rather snotty, lol.

 

Then on the same day I rceived all the information so felt a little quilty, lol. Have now gone through them and found that I am owed around £150. Will start letter writing in the next few days.

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Brilliant, and if it gets to filing at court you can add the interest on aswell. ;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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You have?? Oooh i will have to go see your thread. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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