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    • First of all you should understand that there will be nobody around who will be interested in this mess which you have managed to get yourself into. Citizens advice, trading standards, the police – none of them will be able to give you any practical advice even if you can contact them and attract their attention. It's either not what they do or they don't have the resources. You say that you were "forced" to pay by credit card – but of course this is not true. They simply refuse to accept any other form payment and you went along with it because you wanted the vehicle. You could have refused and have gone elsewhere and then you wouldn't have this problem. The problem here is that although you know of a trading name – you have no idea who apparently owns the business. The only name you seem to have a somebody called Amir – which is simply an Asian first name. You have no address other than the trading address of the business and we don't know if it is a well established firm or if they have assets there. You could certainly see them simply on their trading name – and if that's what you want to do then we will help you. I have no doubt that on the basis of what you say that you will win your judgement easily. They may even not respond to the claim and you would get a default judgement. However, getting the judgement is only the first part of the problem a much bigger difficulty – especially with used car dealers – is enforcing the judgement. It's easy for them to change their name and to say that they are simply another firm, or to say that any cars on their forecourt belong to somebody else blah blah blah. At the end of it all, you have a duff car, a bill for court fees, a meaningless court judgement and a bill for enforcement. The only thing you would have gained will be a valuable lesson for the future but it's rather a hard knock and I'm very sorry about it. We are happy to help you start an action. It's no problem but I have to be very pessimistic about the eventual outcome – that you would have a successful enforcement and you will get your money back. Have you had a quote for the repair of the vehicle?
    • Thanks for replying. We rent a large plot consisting of the house and outbuilding with a fence surrounding a really large outside space front and back. There's plenty of room for many more than 4 cars, in fact, we bought a 16ft swimming pool which is at the back of the house but, as I explained, one of the cars is being returned to Motability this week and one of the cars belongs to a visitor who stays a few days each week so really there are only two cars here all the time.   It's essential, in the countryside where there is no public transport, for my daughter to have a car to get to work etc and for my son in law to get to his work. My granddaughter is 16 now and as soon as she passes her driving test, (she can take it now as she is disabled) she will have another Motability car, again essential for her independence and if she gets a job.   There was no specific mention of how many vehicles we could have when we signed the lease.
    • We purchased a Candy hob in September 2021 and it was purchased early as we were concerned about possible stock issues, it was installed on December 2nd 2021 when the new kitchen was fitted (a receipt can be provided to confirm this date) and this appliance started to give problems almost immediately but we struggled on with it until the intermittent fault got unbearable in that we did not know if it was going to work or not.   Upon contacting the customer service department at Curry’s I was automatically put through to Candy service and after 59 minutes on hold I had to disconnect the call as after this period of time my provider then charges me for the call so I have to start again and again and yet again to try and get through.   I have had email contact with Curry's ‘let us know’ but all I got was ‘it’s not our problem – it’s Candy’s problem’ so that was even more time wasted.   Meanwhile on Jan 8th 2022 we purchased another hob from Curry’s as we could no longer rely on the Candy one nor could we be without a cooking appliance, eventually I got through to Candy and an engineer called yesterday (Jan 24th) and he has to order four new circuit boards for this almost new Candy hob.   So if this appliance is repaired in say 14 plus days time what are we expected to do with it as we have already indicated that we have replaced it so that we would not be without a hob.   I do have all of the paperwork here to submit to the Small Claims Court as this appliance was not fit for purpose and the court would not expect me to be without a cooking appliance for any period of time.
    • Quick update on this. I finally received the statements from Overdales. I received the paperwork for the SAR from Three a while back.    Essentially, the debt is almost entirely an "involuntary cancellation fee" according to the invoice sheet Overdales sent through.   So now I guess I just wait for the next step...
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Karen V Littlewoods Direct


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Sent SAR on 25th July 2008.

 

Today I noticed that the cheque had been cashed and added as a payment to my account.......now I am £10 in credit as this account was paid off ages ago.

 

Does that mean they didn't even read the letter?

 

Should I call them or just wait till 40 days over?

 

Karen

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You could call them to make sure they understood the payment was for your SAR.

 

I have seen a few companies do this by mistake. Regardless of when they cashed the payment, make sure you count your 40 days as the day they received the SAR.

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Thankyou, I have done as suggested and called them. The guy sounded confused as to what a SAR was and went away to come back and say "but your account is clear" (in a way that questioned why I owuld want info from the account, obviously a new kid who does not know about the reclaiming process). Finally he said he would put a note on the account for it to be chased up and someone will be in contact.

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You don't need to talk to them again now. Just carry on counting your 40 days. Let us know as soon as you get them.

 

obviously a new kid who does not know about the reclaiming process

 

Bless, that won't last long. :D

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  • 2 weeks later...

Received letter saying something along the lines of:

 

"in response to your request........there has been £49 worth of charges put on this account since august 2008"

 

 

Erm...firstly that is NOT what i asked for, secondly there is far more than that and thirdly why would they put charges on the account SINCE AUG 2008 when the account has been clear for months!!

 

They have not understood what I asked and have only mentioned a few of the charges and got the dates wrong!

 

Am going away tomoro but will get a letter to them when I return. What a farce this company is!

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As annoying as they are, just keep counting your days. Go off and enjoy your holiday. This will all be here when you get back. Have fun. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

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Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

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Using the years worth of statements on their site I worked out that there were £49 in charges since Aug 2007, tho the account was only in use for 4 months during this period so thats alot! But, the account was open and incuring charges for years prior to this.

 

Before I went to the lakes I sent them an email telling them of their error and when I returned they have sentme an email saying they are onto it and a letter to say they are collating the information.

 

Now, just to watch the post.

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Ok, a SAR, phone call and email later and they have sent me.....a letter listing the charges on the account since aug 07! Again! This time with a breakdown of charges which I was already aware of (from statements available of the internet) and not going back for the requested period that the account was open.

 

Am so annoyed with them but guess I shall contact them again and tell tham AGAIN that I want the information from when the account was opened or the last 6 years, whichever is longest.

 

Has anyone else had this problem?

 

Karen

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  • 3 weeks later...

If your 40 days are up - i.e. since Littlewoods cashed your cheque, then its time to get the Information Commissioner involved - by all means send Littlewoods a letter stating that their failure to comply with your request for data (your SAR) has resulted in a breach of the Data Protection Act.

 

Make sure your letter is aimed at the "Data Controller" for Littlewoods.

 

I would be getting the IC involved now, as that will add wieght at least to any case you may bring against them.

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I sent another email regarding this matter (I know its not the normal protocol but am saving letters on this one for post-statemtnts arriving) explaining my annoyance at their slow and confused state and clearly stating what information I requested.

 

Received a reply explaining that individual statments would be charged at £4.50 each and would I be ok in this. This infuriatated me more so I sent another email reminding them of the £10 cheque, what I had actually requested and that there time was up yet I was still giving them time! It may have come accross as rather snotty, lol.

 

Then on the same day I rceived all the information so felt a little quilty, lol. Have now gone through them and found that I am owed around £150. Will start letter writing in the next few days.

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Brilliant, and if it gets to filing at court you can add the interest on aswell. ;)

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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You have?? Oooh i will have to go see your thread. :D

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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