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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I've had a few probs over the last 12 months (understatment) well, one of the things that got dropped down the list was gas bill.


It got to about £700 but i paid £300 thinking/hoping I'd get a bit of breathing space.


Bottom line, got home one day about a month ago and....no gas. Clearly, there has been a court hearing that passed me by.


Anyway, i have been putting a brave face and dealing with it. Told everyone, inc kids at weekend that boiler is broken. The letter stated i would need to pay about £1k to get back on which is just not feesible at moment.


Does anyone know if i could get a card meter at this stage or are they liable to play hardball.


Any advice apprecieted

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Hi WELCOME to CAG, You have come to the right place,there are lots of people on this site that will point you in the right direction.

Read the links below,this will help you navigate the forum and help you how to start your own Threads.


Cheers B4E:)











Any Advice given by me is based on solely on my experiance or opnion. I have no Legal background.

If i have helped in any way please feel free to click my scales


Thank You blue4ever:grin:

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Easiest thing to do is just phone them and ask if you can have a Prepayment meter installed. If they do, they'll probably just add the debt to that and recover £x per week.

This post does not reflect the professional views of any DCA; it is purely the poster's own opinions and personal advice.

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Hey Gregg,

talk to the supplier immediately, as once they are aware there are kids in the house they should put a PPM in. They do have the right to disconnect Gas supplies until October - during the Winter months they are not allowed to for obvious reasons. Yes, there should have been a Court Hearing to allow you to respond, which you should have been notified about. The rules between Gas and Electric are slightly different, as with Electric if there is an outside meter they will just fit a PPM. With Gas, as the Warrant of Entry only covers accessing the meter, if the meter is outside and no-one is at home they cannot install a PPM without "purging" the supply i.e. checking the appliances are working correctly inside the house - which the Warrant does not cover, hence the decision is normally made to disconnect.

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I'm no expert & this is only my opinion, I would contact energywatch immediately, surely they shouldn't cut you off if you have kids :eek:


I'm not saying that it's the right way to do things, but they are still allowed to cut you off even if you have children


Hey Gregg,

talk to the supplier immediately, as once they are aware there are kids in the house they should put a PPM in. They do have the right to disconnect Gas supplies until October - during the Winter months they are not allowed to for obvious reasons.


Unfortunately the Winter Moratorium only applies under certain conditions:


  • From 1st October to 31st March if everyone in the home is of pensionable age.
  • From 1st October to 31st March if someone in the home is chronically sick or has a disability



As advised above, you really need to contact the supplier to find out why they have actually disconnected as opposed to fitting an ETM, which is standard practise.

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Gregg500, did you not receive any information from them at all?


It's just a bit unusual- and believe me I've been there.


A PPM can be avoided, depending on your situation.

Nationwide-A&L-Halifax 1-Student Loans Company-NatWest-Virgin Media-Link-Capital One ALL WON!

Thames Credit -statute barred sent 13/11/08

BCW- prove debt letter- 14/08/08

Apex- CCA 14/08/08

Redcats UK- SAR 14/04/09

Call Serve- CCA 14/08/08

Littlewoods- no CCA letter 03/09/08- Lowells now

Wescot- CCA 19/9/08

Capital One/Debitas- now with Lowells


Any opinions are without prejudice & without liability. All information has been obtained from this site. If you are unsure, please seek professional advice. .

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