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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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BMI Baby: Madrid - Manchester, Cancelled last night.

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One of ZB's new routes is Menorca, and as far as I'm aware I've been told by the ZB staff that MAD will be coming back, but im lookin forward to the new flights starting anyways

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Passengers will have more choice at Manchester Airport after bmibaby announced two new services in its summer 2009 flight programme, according to reports.


The budget airline will now operate from Manchester Airport to Toulouse and Amsterdam, as of March 29th, 2009, while the schedule includes a double daily service to Amsterdam on weekdays plus an additional service on Sunday.





Edited by GuidoT
Deleted irrelevant link.
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My apologies to Rob/Mike and anyone else that might be following this thread. I've just moved house and started a new job, so things are a bit hectic. I will try and pen a follow up letter this weekend.


I also have heard nothing back. This one will set a timescale before action and will need to be sent recorded.


We could also consider reporting the issue to the Civil Aviation Authority, as they have not even responded regarding our refunds..? Which should be pretty clear cut..


Cheers, Tim

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  • 9 months later...



I was on that flight too and I am still trying to get compensation from BMI Baby. I have just discovered this forum so I have done everything on my own.


So far, I have sent a 4-page letter to BMI Baby in Sept 2008. They replied in October 2008 saying that they were sorry but that they wouldn't give us anything. Then we contacted the European Commission, who said that they couldn't do anything but that they were trying to set some examples because many airlines companies did not respect the passagers' rights. So we contacted the Flying Authority in the UK who contacted the Flying Authority in Spain, as it happened there, as well as BMI Baby. Until then, BMI Baby hasn't reply to the three letters from the Spanish Flying Authority. We were advised to wait until September 2009 before going to Court and ask for compensation.


In addition to what was previously said on this forum regarding compensation, you should know that Article 14 of AC261/2004 was broken as there was no copy of the Passengers Rights available in the entire airport. BMIBaby also denied us the entilement for a drink, a phone call or Internet access, accomodation... when we asked the staff for that on the 25th July 2008.


What about you? Are you still fighting for your rights? Keep me updated.

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Welcome to the site.

Tim has not been here since last September-so theres been no further updates on this.

I will try and see if I can contact him to see if it was sorted.

Why have you been asked to wait until September before taking legal action ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Thanks Martin. We simply followed the normal procedure, during which the Spanish Flying Authority is responsible for assessing the responsibility of the airline. They contact the airline once every three months, a maximum of three times. The third time they contacted BMIBbaby was in May 2009, so they have now advised us to take legal action as the mediation work has failed.

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Hi guys,


I've been having an issue with BMI Baby also, and although it's not identical to this, I'll post my experiences here.


I sent a recorded delivery letter to BMI Baby and never got a response. I finally contacted the AUC (Air Transport Users Council) at www.auc.org.uk who are brilliant. They advised me to wait 6 weeks for a reply and then to contact them again. I did so and they then wrote to BMI Baby on my behalf, upon which I finally got a response. BMI Baby are still being problematic with my case but the AUC is amazing at helping and should be able to help you if it's been longer than 6 weeks since you wrote to them.

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