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BMI Baby: Madrid - Manchester, Cancelled last night.

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Passengers will have more choice at Manchester Airport after bmibaby announced two new services in its summer 2009 flight programme, according to reports.


The budget airline will now operate from Manchester Airport to Toulouse and Amsterdam, as of March 29th, 2009, while the schedule includes a double daily service to Amsterdam on weekdays plus an additional service on Sunday.





Edited by GuidoT
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My apologies to Rob/Mike and anyone else that might be following this thread. I've just moved house and started a new job, so things are a bit hectic. I will try and pen a follow up letter this weekend.


I also have heard nothing back. This one will set a timescale before action and will need to be sent recorded.


We could also consider reporting the issue to the Civil Aviation Authority, as they have not even responded regarding our refunds..? Which should be pretty clear cut..


Cheers, Tim

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  • 9 months later...



I was on that flight too and I am still trying to get compensation from BMI Baby. I have just discovered this forum so I have done everything on my own.


So far, I have sent a 4-page letter to BMI Baby in Sept 2008. They replied in October 2008 saying that they were sorry but that they wouldn't give us anything. Then we contacted the European Commission, who said that they couldn't do anything but that they were trying to set some examples because many airlines companies did not respect the passagers' rights. So we contacted the Flying Authority in the UK who contacted the Flying Authority in Spain, as it happened there, as well as BMI Baby. Until then, BMI Baby hasn't reply to the three letters from the Spanish Flying Authority. We were advised to wait until September 2009 before going to Court and ask for compensation.


In addition to what was previously said on this forum regarding compensation, you should know that Article 14 of AC261/2004 was broken as there was no copy of the Passengers Rights available in the entire airport. BMIBaby also denied us the entilement for a drink, a phone call or Internet access, accomodation... when we asked the staff for that on the 25th July 2008.


What about you? Are you still fighting for your rights? Keep me updated.

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Welcome to the site.

Tim has not been here since last September-so theres been no further updates on this.

I will try and see if I can contact him to see if it was sorted.

Why have you been asked to wait until September before taking legal action ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Thanks Martin. We simply followed the normal procedure, during which the Spanish Flying Authority is responsible for assessing the responsibility of the airline. They contact the airline once every three months, a maximum of three times. The third time they contacted BMIBbaby was in May 2009, so they have now advised us to take legal action as the mediation work has failed.

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Hi guys,


I've been having an issue with BMI Baby also, and although it's not identical to this, I'll post my experiences here.


I sent a recorded delivery letter to BMI Baby and never got a response. I finally contacted the AUC (Air Transport Users Council) at www.auc.org.uk who are brilliant. They advised me to wait 6 weeks for a reply and then to contact them again. I did so and they then wrote to BMI Baby on my behalf, upon which I finally got a response. BMI Baby are still being problematic with my case but the AUC is amazing at helping and should be able to help you if it's been longer than 6 weeks since you wrote to them.

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