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    • Who actually carried the items? Was it Hermes? I understand that you declared that they were loudspeakers and that before you enter the contract you were told that they would be protected for loss only and so you took out an insurance to cover that risk – is this correct? I'm afraid that if that is correct then there is probably very little you can do. Was it provided to in writing that these would be protected for loss only?   
    • Hi Peter,   I recall Barclays required the account to be brought under a stated threshold. I presume that the failure to comply would allow immediate payment and the filing of a default.?  
    • Peter,   I thought overdrafts were payable on demand ?  
    • I'm sorry but this may be a long post but I really need some advice : My son has been working on a fixed term, claims based contract which usually finishes at the the beginning of January and then employees are asked back.. Unfortunately I was sent home from work to self isolate due to being in contact with a positive contact .I then started to feel unwell and sent for a test which unfortunately came back positive so my son had to also isolate. During this time he had kept his employers informed that he was having to self isolate and that I had received a positive and he had ordered a test and was being tested. (which actually came back positive) This is where it starts to go wrong ,although he had contacted work and gave the names of the colleagues who he had been in contact he sent an email (or so he thought) informing them that he was positive .It was not until he returned to work that he realised that the email was sitting in drafts. The app said that he had to isolate until 28th (he went to work on 28th) which he showed them when he got to work, however it does say that you have to isolate 10 days from the test or from when you start displaying symptoms so he had been isolating for 14/15 days. He was sent home as no one was aware of his test result and was told that the manager would contact him to arrange to speak to him but she was currently on holiday. He sent an email explaining all the time lines .He did not hear anything back until last week asking him what shifts he would be available for in the new year, all good we thought but then he received a letter yesterday stating  "After a thorough investigation relating to your conduct upon receiving a positive COVID-19 test result, the decision has been made not to offer you further employment " He replied saying that he did not know that there had been an investigation and requested the copies of the investigation. The reply was " "as you are not currently in the employ of ---------------there is no legal requirement for me to provide evidence for this. However in light of your request for information, the following informed the final decision:" The absence of communication with a manager upon confirmation of a positive COVID-19 result The absence of communication with a manager to arrange your return to work following a positive COVID-19 test result The high level of risk to people and business associated with the two points above The approach to communication with colleagues and management upon your return to work We have a duty of care to protect our employees and members of the public, and as we continue operating within this pandemic we must be able to fully trust our team to follow correct procedures at all times. Can anyone help please ? Do they not have to provide evidence especially he was not given the opportunity to defend himself.
    • Hey guys - I've read a fair few of the Hermes related posts but hoping you can guide me here.   I paid Parcel2Go to ship 2 speakers to me, via ParcelForce from an ebay seller (Value £170 + £33 shipping) I stated on the form it was 2 speakers, and having been told that these were protected for loss only, I took out their insurance (£9 cost) The seller packed them according to their packaging tips page - two layers of corrugated cardboard and some corrugated plastic cushioning (4 layers).    They arrived badly damaged - the base smashed on one, cracked on the other. Dents on both. Looks like they had been dropped several times from a reasonable height.   Parcel2Go are now saying that they class these as Musical Instruments and that they must be packed in a hard case.  As such they will not pay anything towards the damage. After searching through several pages, and buried links, I've have found this in their terms but its buried pretty deep, and wasn't at all clear in any correspondence, or during the booking process.   Do I have a leg to stand on in terms of making a claim in small claims court? Really disappointed in the terrible handling of both the parcels and the complaints process.   Thanks for any advice - its very much appreciated.    
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

Swift Advances. Secured Loan Charges reclaim


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A call to all Swift Account holders for information:

 

Can you please tell us which bank account you pay your Swift payments into?

 

To protect the site we ONLY want the last 4 digits of the sort code and the last 4 digits of the account number

 

Which Bank:

 

sort code: xx 1234

 

Account : xxxxx1234

 

Please find out from your direct debit payments or your bank statements and post them here....tick tock....:D

 

Thanks

 

 

Yes you can pm Sparkie1723, pkelly or me but if you can just post it up here on the thread as nothing is confidential and pm boxes get filled.There's no point pm'ing sparkle72 with it as he already knows :p I need to know as many of these as I can from as many of you who can tell me too. Not everyone has these details as they pay by direct debit, but you can find out from your bank - they will tell you the recipient account. It is quite important -Thank you.

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You're being very polite s/m/c have you had a good or something?;)

 

I'm glad that Pkelly isn't on tonight maybe I can get to bed early

 

sparkie

 

...and we might get some sensible posts too...;)

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guess whos just flew in:D got myself one of these rasberry things so now I can logg on anywhere :D especially when my ears are warm lol

pick up a penquin two systems for the price of one:?:

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a) You're being very polite s/m/c have you had a good day or something?;)

 

b) I'm glad that Pkelly isn't on tonight maybe I can get to bed early

 

sparkie

 

a) I am always polite sparkie - so naff off!

 

b) He's back, so bang goes the beauty sleep :grin:

 

Sunray, thanks...keep them coming folks..

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cant work this rasberry ting worse tahn mobile am in arport so be flying soon oh smc you are worse than a magnet at least it has a possive side lol

pick up a penquin two systems for the price of one:?:

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Here's a sensible post ...........I am on the track of the fact that Kestrel No1 are involved in mezzanine borrowing that in my understanding is the involvement of SPV's which in turn leads to securitization which Mr Webster has denied takes place in their group activities??? more investigating is continuing, using various means at our disposal..

 

sparkie

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Hi Sparkie,

 

Mezzanine finance, is cheaper than equity financing and does not require the company to give up equity.

 

 

Can you enlarge upon that sunray...can you explain the difference and sparkie, where did you get that mezzanine word at this time of night?

 

Sorry, trying to be serious for once...

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Hi Sparkie,

 

Mezzanine finance, is cheaper than equity financing and does not require the company to give up equity.

 

 

Not on what I have just read on the debenture they undertook they handed over every thing from the time they signed the debenture ...but they hadnt got anything

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Can you enlarge upon that sunray...can you explain the difference and sparkie, where did you get that mezzanine word at this time of night?

 

Sorry, trying to be serious for once...

 

 

Off the 395 Kestrel filed at Companies House 13th July 2004

Funder Bank Barclays ...security agent Indigo Capital ..... Presentor Solicitors DLA LLP

Noble Street London

 

This also has some strange wording on it ...Time critical application....seems as if this company was incorporated to borrow money in a bloody hurry..just my view

 

sparlie

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Hi Sparkie,

 

 

Its been a while since I covered this stuff, not one of my strong points,and as you know I don't have a lot of time at the moment to spend on it, but what was their debenture secured on then?

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Hi Sparkie,

 

 

Its been a while since I covered this stuff, not one of my strong points,and as you know I don't have a lot of time at the moment to spend on it, but what was their debenture secured on then?

 

 

That the question .they had only been in business 23 days what could they have as security?

 

 

I know even less than anyone but you can't get a mortgage if you haven't got a house UNLESS ???????? left to peoples imagination......that's how the yanks did it getting millions on a waste bit of land that belonged to the city councils

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