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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Swift Advances. Secured Loan Charges reclaim


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Swifts customer service department sure must be busy! It seems to be getting more and more difficult to get any response from them:).

 

Any update from the lads in Northern Ireland and the Spotlight team Sparkie?

 

Hi Apollo,

 

I agree, I have noticed that it takes ages to get through. Not sure about their customer service team but I sure would not like to work in their complaints department!!

 

:D

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i AM thinking about restarting my claim against them... they changed interest rates frequently which added just a few pounds to arrears balance we were never informed until we came to end of agreement after 60 months they said we owed still over £1300 which was made up of arrears, interest and charges for things like letters to bank etc....we paid agreement amount every month on time for 5 years and yet we still owed them, is this something i should be fighting in court....

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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Hi Apollo,

 

I agree, I have noticed that it takes ages to get through. Not sure about their customer service team but I sure would not like to work in their complaints department!!

 

:D

 

What happened to Cabot when the shock of consumer backlash hit them was that their staff become inundated with complaints and requests for information. This puts strain on their usually scant basic admin team and they have to 'rearrange' the office and jobs. They got swamped and I wouldn't be surprised if that hasn't happened already at Swift, it's a major shift in operations on a daily basis and they will not have been expecting this explosion in backlash...they take their eye's off the ball, lose their cockiness and then they start making even more mistakes than they do normally. That adds to the burden of even more letters to answer, puts a strain on staff and management and they start pulling their hair out and attacking one another, especially when the complaints are identifiable with all their staff as they know they are rip-off merchants it's just nobody had ever done anything about it before - keep up the pressure and you'll see many cracks appearing :D

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I can sympathise with the ordinary 'ground floor' working man/woman at Swift ( and no disrespect intended) At the end of the day they are just trying to make a living just like any of us, and perhaps when they joined the company they had no idea of what the company were like.

 

It is at the higher levels, where policy decisions are made, where the greedy men live, that we all want so badly to see them get the justice they deserve.

 

If the huge penalties which are on the horizon do result in this company going down, I for one will feel sorry for those innocents put out of work. I just hope they have mortgages where they are not paying 10% more than they should, watching interest rates go up and up, watching their charges add up to thousands, and having their homes repossessed at the drop of a hat.

 

All of us are only one here for one thing: to be treated fairly not to be completely ripped off.

 

Perhaps the workers there should be asking some serious questions of their bosses, and looking to get some answers: if they are not satisfied with those answers and are finding it difficult to sleep at night ( I would) then get onto the job market NOW before you are forced to when Swift goes down.

Edited by Marky1701
L
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I quite agree Marky, this is not about the troopers, it wasn't with Cabot - no-one wants to see people losing their jobs at any level, all we asked Cabot to do was abide by the law - That's all! they didn't and they paid the price as will Swift - there is nothing sinister about what we are doing on here, just asking for what is legally and morally right - if they want to play by different rules that's up to them, but management, you are quite right, are to blame for this for being greedy, thinking they are above the law and can bend the rules to suit themselves. Well in this day and age that doesn't wash and it just cost Cabot £18million in one year alone to find out what happens and I look forward to the next years losses too. And still I read threads on here which show they never learn or try to continue with their stupid antics - they will continue to pay as will Swift until it is rammed down their throats they won't get away with it. These are hard nuts, swilling around throwing their weight about because they have done it for years, well the bigger they are the harder they fall ;)

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I agree somewhat with that........but according to Swifts accounts signed by Mr Webster Swift reduced their staff by 14..............he then states that this saved the Company £1.5 million pounds this means that each of these 14 personel were being paid an average of over £2600 per week.??????;):D:confused::confused: some salary that is!!!!

 

ITS IN THEIR ACCOUNTS RIGHT IN YOUR FACE

 

Another reason for their high charges maybe????:rolleyes:....Maybe now they.are gone ....is the reasonSWift have told us that they are reducing them a little bit:?::rolleyes:

sparkie

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I agree somewhat with that........but according to Swifts accounts signed by Mr Webster Swift reduced their staff by 14..............he then states that this saved the Company £1.5 million pounds this means that each of these 14 personel were being paid an average of over £2600 per week.??????;):D:confused::confused: some salary that is!!!!

 

ITS IN THEIR ACCOUNTS RIGHT IN YOUR FACE

 

Another reason for their high charges maybe????:rolleyes:....Maybe now they.are gone ....is the reasonSWift have told us that they are reducing them a little bit:?::rolleyes:

sparkie

 

 

 

Nah Sparkie, not all salaries - you forgot they give Luncheon Vouchers :D

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JUst despatching this off to the Chambers Mr Falkowski works from.

 

sparkie

 

 

[email protected]

 

Re;Mr Damien Falkowski

Dear Sirs,

 

Please would you pass the following short comments on to Mr Falkowski.

 

I note from Mr Falkowski's legal Bill of charges, that he spent some considerable time in the "perusing and amending" Mr Whites witness statement.

 

This would show that he was actively involved in making and assisting Mr White in making the false statements in the Disclosure document, and Mr Whites actual statement of truth.

 

This places your whole chambers in an embarrasing position to say the least

 

I will most certainly be bringing this to the attention of the Court at the forthcoming re instatement of Swifts proceedings.

 

Yours sincerely

 

You took the ****sss out of him last time, and you had Nothing and I mean NOTHING he had to have a break to as the judge told him he had not done his homework, lol

funny bit too was when the judge said "Perhaps Mr ""Sparkie"" can enlighten you as to what the regulations are in this matter and you jumped up and straight away not only quoted the law but the requlation numbers as well lol

:-x:-x:-x:-x

pick up a penquin two systems for the price of one:?:

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Sent this to Mr Falkowski's Clerks at the Chambers he works from

 

sparkie

clerks@4-5grays

 

Dear Sirs,

 

Would you kindly ask Mr Damian Falkowski if Swift Advances Plc presented him with the documentary evidence that they had a legal right to issue proceedings against us for the possession of our property in view of what I copy below.

 

Yours sincerely

sparkie

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I had to laugh when I heard that Mr White was even telling wee porkies on his mobile before your hearing, lol :confused: he said he would not be too long :Dlol

 

what a joke he was near last out of the building :razz: thon big woman hear locked the wee critter in,

lol:D

Edited by pkelly

pick up a penquin two systems for the price of one:?:

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That e-mail will be passed on to Swift Legal just like my previous three .........they'll try and play "pass the parcel" again ........they won't be able to pass the Bar Councils letters on. I will be getting confirmation of receipt of my complaint soon

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