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Faulty Samsung 42" plasma after 20 months


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Hey Everybody,

 

As you can see from the title, i purchased Samsung 42" plasma from curry’s online in October 2006, at the time it cost £1100. Yesterday morning the plasma was working fine, and then when I went to watch TV in the afternoon, the sound came on but the screen was doing funny things sort of flicking with different colours on and off. I checked my component connection; all ok and then tried a different source, and also pressed the menu button, which wouldn’t display.

 

I could smell burning/smoke coming out the back of the screen, and immediately turn the power off.

 

I spoke to Samsung, who weren't bothered as it’s out of 12 month warranty, but they pointed me in the direction of a specialist, who quoted

£150 + parts (which I was told could cost £300+)

 

I’m sure my screen should have lasted longer than 20 months

 

After reading a few websites, I can see I have consumer rights.....sale of goods act 1974.

 

I have all the proof of purchase/receipts.

 

The plasma was paid for on credit card in full

 

Ok, so I was wondering what’s the best way to tackle the problem. I’m going to write a letter and use this as a template : :

 

Dear [owner/manager’s name or Sir/Madam]

 

Sale of Goods Act 1979 (as amended)

 

On [date of purchase], I bought a [insert description of what you bought, e.g. [3 piece suite] from you for £xxx which is not as describe/ not of satisfactory quality/ or fit for purpose made known (delete as appropriate).

 

The problems are:

    1. The arm of the sofa is loose

    2. Nails are sticking out at the side

    3. One of the cushions has flattened

     

    Inserting either:

    I wish to claim a repair/ I wish to reject the goods and claim a replacement/partial refund/refund [delete as appropriate]

    Or

     

    I complained about this to you [insert date of your telephone call (s) (if applicable). I have heard nothing since ……..

    Please respond to my complaint within 14 days from receipt of this letter.

    Yours Sincerely/Yours Faithfully

    [Name]

     

     

    Is this template sufficient or should it be more detailed? Obviously I’m going to change it to match my criteria!

     

    Thanks for you help

     

    Jonathan

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Contact Currys about it and see what they (as the retailer) are prepared to do. Note that after six months of purchase the onus of proof is on the customer to prove the product was NFFP/inherently faulty etc.

 

Samsung have no obligation to you as their warranty is only 12 months, in reality they can do what they like with the terms provided it doesn't prejudice your statutory rights.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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Update: didnt end up calling, ended up thinking whats the point, but ive sent a letter, for people wanting to know i sent my complaint letter to;

Customer Service Department

DSG Retail Ltd

Currys

Building 4

Maylands Avenue

Hemel Hempstead

Hertfordshire

HP2 7TG

 

awaiting reply......

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  • 2 weeks later...

Can somebody please help.

 

Its comming to the end of the 10 working day reply time, and ive still heard nothing...:confused:

 

Wondering what the next course of action is??

 

I sent the letter recoreded first class so i know they've received it as i have proof.

Thankyou

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  • 4 weeks later...

For anybody interested Currys are sending me £630 worth of vouchers and they have also said they'll refund the £50 for the engineers report, so all in all £680!!

 

Not that anybody really helped me on here :confused: (not sure why) im only posting this because i got really ****ed off when ppl join then get the info they want and never update the thread to let everybody else know what happened.

 

Its taken quiet a bit of time and a few phone calls but well worth it! :lol:

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  • 1 year later...
For anybody interested Currys are sending me £630 worth of vouchers and they have also said they'll refund the £50 for the engineers report, so all in all £680!!

 

Not that anybody really helped me on here :confused: (not sure why) im only posting this because i got really ****ed off when ppl join then get the info they want and never update the thread to let everybody else know what happened.

 

Its taken quiet a bit of time and a few phone calls but well worth it! :lol:

 

 

thankyou for your info, ame has happened to me with my samsung but just starting out to get a repair paid for by currys its good to hear people have had suceesful outcomes and like you stated its good to hear final results and i will let all know how i get on fingers xd :oops:

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  • 6 months later...

I've have just started a 'sale of goods act' claim with Curry's over my 20 month-old Sony LCD TV. It has been 12 days since I sent my letter. Do you think that I will get a response? I suspect that I will have to start chasing them on the phone on Monday.

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