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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court Action - Advice Needed


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hello all

 

i am currently in the process of building a claim against hsbc for bank charges. I am going to try and get it pushed through, as the figure is significant and causes me ongoing hardship.

 

However, with the 'credit crunch', the true cost of being forced to pay banking charges for all this time is finally setting in, and I am planning on leaving the amount open as I cannot calculate this.

 

is this possible? and if so, should the total (that the judge sees fit) exceed the small claims process, will the case be automatically moved to litigation? or is it just stopped?

 

any help most appreciated

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Hi, Thelittleguy,

 

Don't see any advantage in leaving the amount of claim, 'open' as this sounds vague and you can bet that the defendant will use this point against you.

 

As for which track the claim will be put on, that is up to whichever judge you get. Be aware that some judges have put claims less than £5000 on the 'fast track' if they feel the case is more complex. Usually there will be a hearing to set the track (Allocation Hearing), at which the claimant and defendant will be asked their views on the track, and the judge will then make a decision.

 

Usually, claims for under £5000 will be allocated to the small track and if you're worried about being put on the fast track, I would suggest making an initial claim for say, £4000/ £4500. You can do this by splitting the charges, eg, your first claim could be for the period 2002 to 2006, then you could claim 2006 - 2008 charges at a later stage.

 

BAE :)

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hi Blossom

 

Firstly, I am not worried about which track the case will be on. I would guess that it will go beyond the realms of the 'small claims', however because I am looking at recovering damages, it is difficult to put a value on this so though it would be fairer to let the courts decide. i could try and guess at the financial cost (e.g. more expensive credit etc), however there is also the distress element, the (very serious) impact on my mental and physical health which would be looked at too.

 

i do not want to lower myself to the level at which this countries financial companies appear to be at (which to me is nothing short of that of the common thief), and do not want to go for a sum which is unfair. this is why i hoped for a more fair and impartial judgement.

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i could try and guess at the financial cost (e.g. more expensive credit etc), however there is also the distress element, the (very serious) impact on my mental and physical health which would be looked at too.

 

Damages regarding distress and the impact on your health are much more complex issues compared with bank charges and I would advise you to seek professional advice if you decide to go down this route.

 

You may be able to claim compensation for more expensive credit, but you will need solid evidence, i.e. that the cc company have impaired your credit rating as a result of their charges and, moreover, proof that you have been 'turned down' for credit / been given credit at a higher rate as a direct result of the information the cc company have lodged with the cras. As you can imagine, these are not easy things to prove.

 

Personally, I would sort out your claim for the refund of charges first, then seek professional advice about these other issues. There are plenty of solicitors who will tell you outright if you have any case for further 'damages', at no charge.

 

Hope that helps!

 

BAE :)

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