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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Offered a Partial Refund - should I take it?


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I have just been offered a partial refund as a goodwill gesture of £600. The total I am looking for is £2000. I have not sent my LBA yet as this is the result of my prelim letter. I am not sure whether to send the LBA or to take the money an run!! Also If I am to send the LBA should I change the wording slightly?? Anybody got any advice?

 

Pls help:confused:

Tks

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Hi

 

I was offered £400 then £1,200 out of the £2,536 the BoS are due me, I refused it and have now entered a claim against them.

 

On offering £1,200 they told me that, that was the highest 'legal' amount that the 'BoS' could offer...I rang them and thanked them for their letter and politely refused the offer, I just mentioned that I would only be able to accept the offer as part payment of the outstanding balance, which they refused, so I refused their offer by saying I would really need the entire sum in my acount before the end of the deadline (yesterday), they rang me yesterday and offered me £1,207...£7 more...was a strange one! Don't listen if they tell you they can't offer you more that what they have..its lies!!!

 

I issued my first claim for £750 (not inc costs and interest) yesterday! Stick with it and hopefully the banks wallet will be a little lighter and yours will be a lot heavier!!!!

 

Good luck

 

Roxy

BoS - £2536.00 - 1st Letter sent 20/06/06

BoS - Standard reply received 24/06/06

BoS - LBA sent 24/06/06

BoS - Reply received offering £400 6/07/06 (Refused)

BoS - Offer upped to £1,200 via telephone 7/7/06 (Refused)

BoS - Court Action Raised 10/07/06

 

Store Card - £87.56

1st Letter sent - 24/06/06

Reply Received with full repayment of charges! - 04/07/06

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NO!

 

Well, take it if you want, but if YOU owed THEM the money, do you think they'd settle for just a bit of it?

BoS:- D P A sent 09/06 Prelim. request 29/06 £1755 plus interest

1st claim Filed 5/10/06 SETTLED 19/10 £747.80 plus £534.31 interest

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Ann-Marie,

 

don't accept the offer as "full and final settlement", if there was a letter to sign and send back, ammend it to read, "I will accept this amount as partial refund". If there's no letter to send back, write them a nice letter/email refusing full and final settlement but accepting the amount as a partial refund and reiterate your deadline for the next stage. They will no doubt refuse your offer, so get ready for that next stage!!:p

Big Col:p

RBS LBA 20/06/06. WON - 21/10/06

MBNA(1)-Start-20/06/06, Claim-£250, 15/8 - Winner!!

MBNA Virgin(2)-Start-20/06/06, Claim £100, 15/8 - Winner!!

BoS MCard Data Protection Act Sent 20/06/06 - WON 16/10/06

Green On!

If the post/advice helps, pse click on the scales!! :cool:

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Don't feel as though they have the upper hand because they are a large company - they are the ones breaking the law not you.

I'm glad you've decided to reject the offer. I'm at the same stage with my claim. Don't forget that if you accept it, you lose the right to contest any further charges to your account(s) as far as they are concerned.

 

To anyone in the same situation, DON'T DO IT!

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