Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Bought item, 2 days later it goes on promotion with 1/3 off


Please note that this topic has not had any new posts for the last 4406 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi,

 

On Thursday, I bought a jacket for £359 from a large retailer in the UK. Today (2 working days after), the item has gone on sale for £259 (£100 knocked off)

 

There was no warning of a sale coming on and I would not mind if it was a few quid but this is ridiculous...

 

How do I stand with going back and trying to get some money back?

 

Thanks

[CENTER][CENTER][B] Has this post helped you?[/B] [/CENTER] [LEFT][CENTER]If so please click on the scales!! [LEFT][B]<--------------------------------[/B] [/LEFT] [/CENTER] [/LEFT] [/CENTER]

Link to post
Share on other sites
How do I stand with going back and trying to get some money back?

Basically, you don't.

I'm afraid that you are going to have to accept that life's a bitch!

In buying the item, you entered into a contract with the vendor to purchase the item at an agreed price. You have both fulfilled your respective parts of the contract.

 

Suppose that the retailer put on a price increase of £100 instead of reducing it. Would you now be concerned about going back to the shop and offering them the extra £100?

 

Sorry if it's not what you wanted to hear. Just one of life's little jokes....you have to take it on the chin.

If it's any consolation, it happens to me all the time.

 

Regards, Rooster.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

-------------------------------------------------------

LOOK! Free CAG Toolbar.

Follow link for more information.

 

------------------------------------------------------

Please donate,

Help us to help others.

 

 

LINKS....

 

Forum Rules.

FAQs....

Link to post
Share on other sites

Appreciate the honest reply and of course, if they did increase the price then I would be laughing...

 

Wonder if the vendor will offer a good will gesture just as Apple did on the iphone, worth a shot...?

[CENTER][CENTER][B] Has this post helped you?[/B] [/CENTER] [LEFT][CENTER]If so please click on the scales!! [LEFT][B]<--------------------------------[/B] [/LEFT] [/CENTER] [/LEFT] [/CENTER]

Link to post
Share on other sites

Unless you've damaged it, take it back and say you don't want it anymore. They'll have to refund the price you paid unless, as I said, you've damaged it in some way.

 

Wait until the money goes back in, then go and buy it at the cheaper price.

 

Before I get flamed, I don't think that's illegal at all. Immoral, perhaps :)

Link to post
Share on other sites

Not damaged at all, I've worn it (and this is not some posing designer jacket, its personal protective equipment)

 

Its £100 of immoral :oops:

[CENTER][CENTER][B] Has this post helped you?[/B] [/CENTER] [LEFT][CENTER]If so please click on the scales!! [LEFT][B]<--------------------------------[/B] [/LEFT] [/CENTER] [/LEFT] [/CENTER]

Link to post
Share on other sites

Unless it is faulty they are not obliged to refund, just because you've changed your mind.

You can try, but personally I wouldn't hold out too much hope.

If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

Advice & opinions of Rooster-UK are offered informally, without prejudice & without liability. Please use your own judgment.

-------------------------------------------------------

LOOK! Free CAG Toolbar.

Follow link for more information.

 

------------------------------------------------------

Please donate,

Help us to help others.

 

 

LINKS....

 

Forum Rules.

FAQs....

Link to post
Share on other sites

Will have a chat to them tomorrow about the promo price, the manager seems a good guy but will not hold much hope

 

As rooster said, tough luck really!

[CENTER][CENTER][B] Has this post helped you?[/B] [/CENTER] [LEFT][CENTER]If so please click on the scales!! [LEFT][B]<--------------------------------[/B] [/LEFT] [/CENTER] [/LEFT] [/CENTER]

Link to post
Share on other sites

isn't there a cooling off period? If it's PPE, all you need to do is find some fault, however petty, and say it's not actually fit for purpose. Under-arm ventilation flaps not as large as you'd expected, or the pockets don't hold enough thing-a-bobs, or something.

 

Don't mention the change in price, though, or they'll twig straight away what you're up to :)

Link to post
Share on other sites

If you take it back within the stores policy of a money back guarantee that is fine, however if you damage the product either accidentally or on purpose and take the product back for a inherently faulty refund this is in fact illegal and comes under fraud.

 

If the product is already damaged that is an entirely different matter, however unfortunately with these types of things you have accepted to buy the product at the previous price, whilst it may be annoying that its gone didn't seem to have a problem paying that amount and would be down to the managers goodwill/

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

Link to post
Share on other sites
  • 4 weeks later...

I did speak to them however they would not budge, oh well.... :rolleyes:

[CENTER][CENTER][B] Has this post helped you?[/B] [/CENTER] [LEFT][CENTER]If so please click on the scales!! [LEFT][B]<--------------------------------[/B] [/LEFT] [/CENTER] [/LEFT] [/CENTER]

Link to post
Share on other sites
isn't there a cooling off period?

 

Nope/ You only get a cooling off period if some statute provides for it or the seller agrees to one of their own accord.

 

the only thing that can be done in circumstances like this are:

1. check the sellers terms to see if they allow change of mind refunds. It is likely however that they will refund at the current selling price.

2. If you have asked whether there will be a sale and are told no, when in fact that person knows there is, then you will have grounds to claim the difference but proving so much will be more difficult than getting Beijing to admit to fraud

3. Cry/grit teeth /kick cat (no, dont) / sigh and carry on.

 

You wouldnt be happy if they put the price up and came chasing after you for the difference!

Link to post
Share on other sites
  • 1 month later...
  • 2 weeks later...
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...