Jump to content
SarahJane0305

Is it worth trying to talk to them first? (RBS)

Recommended Posts

I've just found out about the possibility of reclaiming charges, and think I could be owed thousands.

 

But, I like my bank and apart from the charges (which, while excessive, to be fair they have only been incurred in the first place through my spending) I've had a good relationship with them, as has my mother who also banks at my branch. So I don't want to fall out with them or move to another bank.

 

I was wondering if phoning your personal banker about reclaiming charges before sending out letters is a) worthwhile, and b) has borne any fruit for people, as I don't want to start the ball rolling the more official way if there's a chance of negotiating with them verbally first.

 

Help appreciated.

Share this post


Link to post
Share on other sites

It is definitely worth calling your bank to discuss refunds of charges. They will almost certainly offer you some form of payment. It will not be the full amount, accept it but dont agree to it being for full and final settlement. Then it starts with the letter writing. Good luck.

Share this post


Link to post
Share on other sites

So, talk me through this... They have unlawfully taken thousands in bank charges from you, but since it was your fault you overspent, and you didn't kick up a fuss about them helping themselves to your money, that makes it a good relationship with them?

 

Newsflash: The "good" relationship is solely due to your meekly paying up, and having enough money to pay up. The experience of thousands on this forum is that the moment the money dried up, the goodwill on the banks' behalf evaporated like morning dew on a hot summer day.

 

2nd newsflash: They are likely to turn quite mean when you refuse to play by their rules.

 

But if you really think that you'll get your thousands back by talking nicely to them, why not? Please call them. If it works, PLEASE come back and tell us, we're always looking for ways to make life easier for people here. And to be fair, we have had people gettign 1 or 2 charges back with a phone call. Thousands, never to my knowledge. Would be nice, though. :)

Share this post


Link to post
Share on other sites

It does depend on what bank charges they owe you. Anecdotal evidence on this forum is that if you unfair penalty charges are less than £100, then yes, a 'phone call often, but not always, does the trick.

 

Any amount over this, then don't even waste your breath. They will have you calling all round the country, with promises to call you back, and leaving you VERY frustrated.

 

See the steps I took to get my bank charges back.

Spiceskull v HSBC.

Thank you Consumer Action Group.

Read my blog.

 

Collage001.gif

Share this post


Link to post
Share on other sites
Guest Lueeze

I called Capital One and got a refund of over £300, but I did say I was a Mod for CAG and they said Okay, we cant be bothered to argue.

 

Saying that capital one do pay up easily in comparison to the banks.

 

its unlikely but worth a try...

Share this post


Link to post
Share on other sites

I have no doubt that they "launch in" when they are unhappy with you, why would you do anything different to them? No matter what sort of relationship you have with your bank it all comes down to the fact that the charges are illegal. Wether you decide to claim them all back or not is up to you.

Share this post


Link to post
Share on other sites
Guest Lueeze

Yes I was on the LBA stage before phoning Capital One.

 

Mostly its recommended you dont call at all, but I had leverage so I did.

Share this post


Link to post
Share on other sites

Sarah-Jane,

you make it sound like you are about to press the big red button on the Bank. You are not! The letters merely set out your underlying disappointment in their actions. I find that I don't even get a letter nowadays, I just log on to digital banking and the charges have been applied, £90 for referrals and £100's for unpaid DDs every month. I, personally, am fed up with losing money hand over fist when I worked hard to get it in the first place. I have been with the RBS since 1990 and my father was with them for ages before that, up until recently I thought I had a 'good relationship' with them until I started getting multiple charges, not getting phonecalls returned to try and sort this out, loans to cover charges and overdrafts, bigger overdrafts.....then one day you have an epiphany, what would have happened if these charges had not been applied, well, I for one believe that I am 'sensible' with my spending and do not go out to try and incurr charges but live within my means(-ish). I am not doing so because of £1000s of charges.

You are not being rude and should not expect to get 'kicked' out of the Branch, although you may wish to set up another account elsewhere just in case. It is your money and you are merely asking, in a pleasant, direct manner, giving them time to answer and acting within the law. Sod them!:p

Share this post


Link to post
Share on other sites

If they have taken lots of charges from you, I would screw them for every penny. This bank does not understand the word 'nice' as I discovered. This bank has a turnover of over £8 billion in profit, mugging customers like ourselves. It is a greedy bank that needs to be destroyed.

Share this post


Link to post
Share on other sites
Please fill in your quit date here

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 Caggers

    No registered users viewing this page.



  • Tweets

  • Our picks

    • A shocking story of domestic and economic abuse compounded by @BarclaysUKHelp ‏ bank complicity – coming soon @A_Gentle_Woman. Read more at https://www.consumeractiongroup.co.uk/topic/415737-a-shocking-story-of-domestic-and-economic-abuse-compounded-by-barclaysukhelp-%E2%80%8F-bank-complicity-%E2%80%93-coming-soon-a_gentle_woman/
      • 0 replies
    • The FSA has announced large fines against DB UK Bank Limited (trading as DB Mortgages) - DeutscheBank and also against Redstone for their unfair treatment of their customers.
      Please see the links below for summaries and full details from the FSA website.
      It is now completely clear that any arrears charges which exceed actual administrative costs are unfair and therefore unlawful.
      Furthemore, irresponsible lending practices are also unfair and unlawful.
      Additionally there are other unfair practices including unarranged counsellor visits - even if they have been attempted.
      You are entitled to refuse counsellor visits and not incur any charges.
      Any charges for counsellor visits must not seek to make profits. The cost of the visits must be passed on to you at cost price.
      We are hearing stories of people being charged for counsellor visits for which there is no evidence that they were even attempted.
      It is clear that some mortgage lenders are trying to cheat you out of your money.
      You should ascertain how much has been taken from you and claim it back. The chances of winning are better than 90%. It is highly likely that the lender will attempt to avoid court action and offer you back your money.
      However, you should ensure that you receive a proper rate of interest and this means that you should be seeking at least restitutionary damages - which would be much higher than the statutory 8%.
      Furthermore, you should assess whether the paying of demands for unlawful excessive charges has also out you further into arrears and if this has caused you further penalties in terms of extra interest or any other prejudice. This should be claimed as well.
      If excessive unlawful charges have resulted in your credit file being affected, then you should take this into account also when working out exactly what you want by way of remedy from the lender.
      You should consult others on these forums when considering any offer.
      You must not make any complaint through the Ombudsman. your time will be wasted, you will wait up to 2 yrs and there will be a minimal 8% award of interest and no account will be taken of any other damage you have suffered.
      You must make your complaint through the County Court for a rapid and effective remedy.

      http://www.fsa.gov.uk/pages/Library/Communication/PR/2010/120.shtml
      http://www.fsa.gov.uk/pubs/final/redstone.pdf
      http://www.fsa.gov.uk/pubs/final/db_uk.pdf
       
      http://www.fsa.gov.uk/pages/consumerinformation/firmnews/2011/db_mortgages.shtml
      Do you have a mortage arears claim to make? Then post your story on the forum here
      • 0 replies
    • 30 Day Right To Reject - Vehicle Casualty Report. Read more at https://www.consumeractiongroup.co.uk/topic/415585-30-day-right-to-reject-vehicle-casualty-report/
      • 9 replies
    • I am new here but very glad to find my way here and would welcome any input.
       
      i purchased a brand new campervan conversion from Hillside Leisure (175 miles from our home) on July 26th for £31,000 and, within 48 hours, during a storm, the alarm began to sound incessantly. We could not get it to stop, even after trying everything listed in the manual. We phoned Hillside on Saturday July 28th around 2.00pm. The young man who answered the phone said he would seek the advice of their technician and call us back, which he did. The technician told us that they, Hillside, couldn’t help, but that we should take the van to Nissan (the van is a Nissan) as the fault would lie with one of their components.
       
      • 42 replies
×
×
  • Create New...