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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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Question about a CCA to NDR re littlewoods cat debt


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On the 14th June I CCA'd NDR who were trying to collect a debt for Littlewoods (and pretending to be a seperate company~despite them being inhouse). On the 24th June I received a letter back from "Shop Direct Group Financial Services" in regards to the CCA request sending me a letter which basically said that they couldn't find the signed CCA but here you go have a blank one. Obviously I sent a letter back saying No thanks, and all the Consumer Law spiel. Then on the 2nd July I received a letter from "Littlewoods Shop Direct Group" which said

 

Dear Miss Berrylover,

 

Thank you for your recent letter addressed to Littlewoods. (hang on, didn't I not send the first CCA request to NDR and the second letter was to Shop Direct Group? I cannot ever remember sending a letter specifically to "Littlewoods")

 

Your complaint has been passed to a member of my team to investigate and you will be contacted again shortly. (No response since then, mind you)

 

In the meantime, should you have anything you wish to discuss in relation to your complaint, please contact us on 01204 529301. (Aye, right I shall be doing that then, NOT!)

 

Yours sincerely

 

Amanda Costello

Directors' Office Manager.

 

 

 

 

Now my question is this, Seeing that I originally CCA's NDR, and have received no response from NDR specifically, but have had responses from Shop Direct Group and Littlewoods, would I still need to CCA Littlewoods, and is the case still with NDR?

Edited by berrylover

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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Until/If they produce a fully compliant CCA you have noting further to say to them and they know it.

 

Different names, but all part of the same company, so nothing to worry about.

Be VERY careful whose advice you listen too

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Thanks for that CB, so do I now need to CCA Littlewoods too, or are they saying that they are dealing with the CCA request that I sent to NDR?

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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Nope you CCA is in play, who answers it is of no concern really, but until they do you can happily ignore their continued stupidity.

 

IF they make serious threats then we can hit em, but otherwise simply ignore them.

  • Haha 1

Be VERY careful whose advice you listen too

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Just another quick thought, if I send a SAR to Littlelwoods, and they have charged me charges, can I claim them back, and what about if NDR have charged me charges too?

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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Hi berrylover,

 

Yes you can claim back the charges from Littlewoods

 

NDR/Littlewoods are one in the same

 

Send SAR to Littlewoods what they send you is reams of paper, and it will take a while to decipher it all, but if I can do it so can you.

 

Good luck

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Hi Littlewoods are the pits when it comes to CCA requests they sent me a blank copy of an agreement and tried to say it was mine. I sent the no agreement no debt letter and they replied that as they were unable to find agreement they would not pursue, then they applied two defaults to the account. I complained to FOS and Littlewoods removed the first default within one week now approx three months later FOS are recommending that Littlewoods remove the second default as they cannot prove any agreement to default.

 

dpick:)

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Ok, just another quick thought though,

 

(a) if NDR have added charges and I have paid their charges can I not claim them back

 

(b) if NDR (who have passed their CCA 12+2 date and are well into the 30 day rate) and they have added a default to my credit rating, can I get it removed?

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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Guest forgottenone

Just a quick comment ... re:

 

01204 529301

 

That's a Bolton area number. Not their usual one. Likely their Thyne Street address, Bolton. But likely where your correspondence originated I'd think as that's their data officer's address. It's also where other creditors 'lurk' including Barclaycard for payments by cheque. As to their multiple names ... but same company. :D

 

Anyway, know you won't phone that number but for anyone else reading could be useful info.

Edited by forgottenone
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I can confirm that it is their Thynne Street address on the letter. Don't know what difference that makes in all reality to the situation. Just a bit confusing that I send a letter to NDR, Shop Direct reply, I reply to Shop Direct and Littlewoods reply. If I didn't know better I would say its all in house :D

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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I can confirm that it is their Thynne Street address on the letter. Don't know what difference that makes in all reality to the situation. Just a bit confusing that I send a letter to NDR, Shop Direct reply, I reply to Shop Direct and Littlewoods reply. If I didn't know better I would say its all in house :D

 

Hi when I was chasing Littlewoods/NDR I rang NDR and was passed to the lady dealing with my claim. She was at the next desk when I checked my letters she was the person who signed my letter from Littlewoods so NDR are just a desk in Littlewoods.

 

dpick:)

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Guest forgottenone

Apologies to Berrylover. Sorry. Yes, you can hit me with a few rocks, pillows, sticks, twigs. Sometimes I put my foot in my mouth by accident. :D

Edited by forgottenone
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If it is a job requirement for DCA workers to have been the school bully in their formative years? Also do they have any friends, or are these the people who lurk in pubs on their own, giving everyone the evil eye?

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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There is no need to apologise.

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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Was that grape sour ? :eek:

 

:p;):D:rolleyes::)

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Not really, lol. Just something I actually thought about today.

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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i think you just hit the nail on the head Berrylover LOL maybe it is the only job they can get as they spent so log torturing other kids the didn't bother learning anything ;);)

 

:D

:)life is what you make of it!

:)

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I got so much knowledge from this site that i was genuinely dissapointed when they stopped ringing.

I Wish you everything you wish yourself.

 

NatWest Claimed £1,639. Accepted £1,344.

Natwest Paid me again as GOGW £1,656. Yes they can have it back if they say please.

Barclays 1 Claimed £1,260. Won by default. Paid in full

Barclays 2 Claimed £2,378. Won by default. Paid in full

Birmingham Midshires. Claimed £2,122. Accepted £2,075.

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Guest forgottenone

As wierd as it sounds ... I was missing them ... well, for a week ... wonder how they'd respond if I told one of them I knew once the erm 'relative' of a major, erm, East End ... villain ... pretty much well publicized about ... purely as a friend mind. And I never knew til they told me in confidence.

 

Oh, dear ... bet they wouldn't want them knocking at their DCA doors. Oh, well, I keep meeting some 'interesting' people it seems.

 

PS Said the above purely in jest. Not to be taken seriously. :D :D

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Oh, dear ... bet they wouldn't want them knocking at their DCA doors. Oh, well, I keep meeting some 'interesting' people it seems.

 

 

Yeah I know, but the thought gives you a nice warm feeling.:o

 

David

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I have been desperate for a dca to ring me up since I started looking on here, but they must know I have cos I haven't had a call from ONE in the past week. CALL ME DAGNABIT! I am empowered! I AM WOMAN, HERE ME ROAR!!!!!!!!!!!

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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