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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Abbey business claim.Should i continue.


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Have been offline for a while and still catching up with latest news but i am just asking for some advice.Please excuse if this has been asked many times before.

1-I asked Abbey business for a refund of charges of approx 900 pound .

2-They wrote back very quickly refusing this and saying rather threatengly that if they feel their relationship has broken down with their customer they would close the account.

3-I then read on here somewhere to suspend all business claims due i think to someone losing their claim against Abbey.

4-My account is now less than a hundred pounds in the red due mostly to bank charges.

5-This has now been handed to a DCA who is chasing me for this amount.

6-Due to leaving things as they were would i have to start a new claim against Abbey due to the time since the original claim about 6 months.

7-If i start again should i send the DCA a letter telling them the account is in dispute.

8-What does anyone think-all advice appreciated.

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Have been offline for a while and still catching up with latest news but i am just asking for some advice.Please excuse if this has been asked many times before.

1-I asked Abbey business for a refund of charges of approx 900 pound .

2-They wrote back very quickly refusing this and saying rather threatengly that if they feel their relationship has broken down with their customer they would close the account.

Let them close the account. You can then cite this in your court case as being a retaliatory act, which will not look good for them. Have you opened an account elsewhere? Do you really want to continue doing business with someone that has treated you this way in the first place anyway?

3-I then read on here somewhere to suspend all business claims due i think to someone losing their claim against Abbey.Current advice on CAG is to hold fire on business claims. This is not to do with anyone losing, it is because we are all yet to determine the best way to proceed with business claims. As business claims have never been covered by and so can't be claimed under UTCCR99, then they need to be brought under the argument of being penalties at common law. The judge ruled in the last stage of the case that the banks current T&C's do not make the charges penalties at common law. Although focused upon personal accounts, it could be translated over to business accounts also, and so leaves business claims brought under common law (so far as current T&C's are concerned anyway) potentially without a cause of action. The judge is due to rule around the 7th or 8th upon whether previous T&C's for personal accounts could make the charges penalties under common law. Although this once again is focused upon personal accounts, it could be inferred from this that the same may apply (whichever way it goes) to business accounts also. CAG are suggesting that business claimants hold back on progressing business claims at the moment, firstly to see what the outcome is of the next round, and secondly to consider other approaches. If you have a claim in progress and at the court stage, then depending on the outcome it may be necessary to file an amendment after the next round.

4-My account is now less than a hundred pounds in the red due mostly to bank charges.As this sum is less than the amount you are claiming, then it consists solely of disputed sums, so send them a letter, and inform them to only correspond in writing and to refrain from harassing you, otherwise you will consider taking further actions of your own.

5-This has now been handed to a DCA who is chasing me for this amount.

6-Due to leaving things as they were would i have to start a new claim against Abbey due to the time since the original claim about 6 months.Unless you have withdrawn the claim or a judgement has been made then the case still stands. It may however be necessary to file an amendment to your POC.

7-If i start again should i send the DCA a letter telling them the account is in dispute.You should send the DCA a letter now, informing them the that the account is in dispute, and to refrain from any further action, or harassment. Otherwise you will take actions of your own. See the link I have posted below

8-What does anyone think-all advice appreciated.

 

You can see a similar scenario regards the bank (or DCA) harassing you for sums that you claim are in dispute here.

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/40840-mooshy-lloydstsb-3.html

 

Look at post number 50, on page 3 for a sample template letter to send.

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All opinions and advice I offer are purely my own, and are offered without any liability. If unsure seek the help of a licensed professional

...just because something's in print doesn't mean its true.... just look at you Banks T&C's for example !

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