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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Karen vs New Look (Ikano)


Karen22382
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Sar sent today!

 

Am slightly miffed with this company after I have been paying them a standing order of £5 a week and I have checked with them over the phone and the details are all correct but the payments were not going through. The company were sending the £5 back each week but there was no reason for them not to be credited, as the person on the phone said, before I decided to go against them for the mountain of charges they have served me I decided to pay it off using my credit card (it was a measly £50 anyway) and did so over the phone. At the same time I checked the bank details and queried the payments. They did not know but happily told me my balance was £60 something, which was paid.

 

I sent the SAR today, when I returned home there was my recent statement saying my last balance was £50something with no payments and a £12 charge for this!!

 

Spo, even though I had told them on the phone that THEY were not processing my payments EVEN though the details were correct they had charged me!!

 

Can't be bothered to moan over the phone, am just gonna include it in my list of charges and mention it in one of my letters......

 

Stupid companies and their hoardes of dedicated staff......

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S.A.R - (Subject Access Request) sent today!

 

Am slightly miffed with this company after I have been paying them a standing order of £5 a week and I have checked with them over the phone and the details are all correct but the payments were not going through. The company were sending the £5 back each week but there was no reason for them not to be credited, as the person on the phone said, before I decided to go against them for the mountain of charges they have served me I decided to pay it off using my credit card (it was a measly £50 anyway) and did so over the phone. At the same time I checked the bank details and queried the payments. They did not know but happily told me my balance was £60 something, which was paid.

 

I sent the SAR today, when I returned home there was my recent statement saying my last balance was £50something with no payments and a £12 charge for this!!

 

Spo, even though I had told them on the phone that THEY were not processing my payments EVEN though the details were correct they had charged me!!

 

Can't be bothered to moan over the phone, am just gonna include it in my list of charges and mention it in one of my letters......

 

Stupid companies and their hoardes of dedicated staff......

is it a weymouth address you got to right to them.
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it seems to me that New Look has passed this off to debt company i thought new look offices were in weymouth, and they deal with everything,they address is mercery road weymouth Dorset. why dont you write to them and explain they might help you best of luck.

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  • 3 weeks later...
  • 2 weeks later...

Times up on 5th aug yet they haven't sent any acknowledgment, I did not get registered post so can not find out if the address was correct or whether they have recieved it. Do I send a replacement or a letter reminding them?

 

Karen.

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Update, received charges list today! They also returned my £10 cheque, stating "Please note, this information has been provided free of charge." Bonus!

 

Charges total £156 but its another £156 + interest (I worked out at £37.76 as charges not that old) to add to the money I am hoping to be claiming back from other companies.

 

Will prepare and send SAR monday.

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Good luck with that Karen ;)

 

Regards.

 

Scott.

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