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Hi im looking for legal advice here now as im on the last straw with Insurance firm IBUYECO,

 

i had a policy which i cancelled after the cooling of period as i became dissatisfied with there regime of charges and bollox really,

 

my main point is that when i changed address the advisor on the phone never informed us that the policy cost had risen and i never recieved a letter either.. the only time i recieved any thing was when i stood up to them abouth there £25 admin fee!! i got a letter saying the charge had been wavied etc etc and only extra cost was the extra premium....

 

i questioned that as well and the compnay wrote back saying very sorry for not telling you it was a training mistake by the advisor blah blah blah

 

i have a recording of the actual call made (provided by them) and also a letter saying sorry they never told me .

 

is that enough to challenge them for breech of contract... other wise im stuck with £135 cancelation charge which ive also disputed but got no where... basically told me pay it or we take it off you.

 

help..

STEVE

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