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Catalogue Query


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Hi Guys :)

 

Wanted some help with the approach to the following problem.

 

The wife ordered some items from a catalogue company that she has been using for years without issue. She is and always has been in good standing with them.

 

Unfortunately the items were not quite what was expected so she arranged for the items to be collected for credit.

 

The items are still appearing on her statements despite being returned.

 

She has challenged them as to why the items are appearing on her statement still.

 

The catalogue company in question say they have done a "trace" and cannot find the items.

 

They have asked for a photocopy of the collection chitty...........

 

 

 

Yep, you've guessed it!!!!

 

The wife cannot find the said chitty and infact swears the collection agent never gave her one (or the chitty) :D

 

Whats the best way to approach this as it's their word against ours.

 

Many thanks in advance. ;)

 

Y

Credit Cards

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Egg - WON! Halifax - WON! Sainsbury's Bank - WON!

Citi Cards -WON!

 

Banks

 

08/06/06 Claim against NatWest started.

01/11/06 Case Closed :)

 

08/06/06 Claim against Halifax started

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There should be a transport record of the calls the driver made.

It is a start and from there they should be able to follow the paper trail. (Hopefully)

 

I would put everything in writing and put the onus back onto them to trace the missing items and paperwork.

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Thanks for your reply Wino. ;)

 

Y

Credit Cards

Barclaycard -WON! Amex - WON! MBNA (x2) - WON!

Mint - WON! Monument - WON! Morgan Stanley - WON!

Egg - WON! Halifax - WON! Sainsbury's Bank - WON!

Citi Cards -WON!

 

Banks

 

08/06/06 Claim against NatWest started.

01/11/06 Case Closed :)

 

08/06/06 Claim against Halifax started

24/08/06 Case closed :)

 

 

Visit my forum: http://www.planet-watch.org/forum

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Share on other sites
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