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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Starting with Barclays and woolwich.


jolufawo
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Thanks for this great site, requested statements last week thursday they arrived on saturday paid £5 for the pleasure. Sent off the initial request letter on saturday total charges over the last 2 years £285.

Will keep you posted.

Also sent off a woolwich claim for £960, an account that I stoppped using about a year ago because of the cycle of charges and going overdrawn.

Awaiting statements on my wife's account , that will definitely be in the £0,000's.

After that will start on an old TSB and Halifax account, as well as Capital one and Sainsbury's. Will start a credit card thread for those.

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  • 2 weeks later...

Today received an offer of £1100 for the £2629 woolwich claim.

Will be going straight to court. Have filed the first claim, I am awaiting a barclays response.

Has anyone got a result since refusing the 50% or initial offer?

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Yes...They have refunded all of the£800+ charges they applied to my account. Still waiting for them to remove the default notice, applied soley due to a debit balance of unlawful charges on the account. They refunded the balance in 3 seperate amounts. First after initial telephone complaint. The next amount of£300 + following letter. Then one more letter....total refund. However more angery and concerned over default.

Woolwich won in court/default removed Barclaycard Settled Halifax settled

Capital 1Settled GE Money Settled

Egg Settled-court action re.default 4th hearing!

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  • 4 weeks later...

Today was the last day for Barclays to enter a defence on my first claim. Lo and behold at 10am they have entered one. I guess I now wait for details of their defence.

Anyone ahead of me in the queue know what happens from here on?

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In the next couple of days you will receive a copy of their Defence and an Allocation Questionnaire. You need to complete the Questionnaire and return to the Court with a further payment.

 

You will also receive notice that the case has been transferred to your local county court

 

Keep it up!

Barclays - £4k - Hearing Date 19th Sept 06

Smile - £370 - Refunded in Full

Capitla One - £100 LBA 25/5

Virgin ? Data Protection Act 25/5

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  • 1 month later...

Update: After sitting down waiting for a court date, decided to call KJ, who is a very nice maan and says he will speak to his bosses and get back to me re. my 2 claims, about 5K in total. I expect to hear from him within the next 2 days.

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Hi jolufawo,

 

I am in a very similar position to you but do have a court date, 1st Sept.

I have also spoken to KJ just to try to speed up their withdrawal, and as of today I have not had a response.

 

But, if he does come back with any offer other than full settlement it will be very politely but firmly refused!

 

This is my money that they have stolen and I have every intention of recovering the whole amount. Because I now have a date for court the ball is very much in their court and it will just become a waiting game, and Im prepared to wait.

 

My advice to you would be to continue to be strong and do not give away your money. You have them right where they don't want to be. Don't let them off the hook!

 

Just my opinion,

 

Baz

Halifax - Won £425.00

American Express - Won £90.00

Woolwich Bank - Won £2280.00

Barclaycard - Won £558.00

Woolwich Bank - New claim for £723.00 entered.

Barclaycard - New claim for £236.00 entered

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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