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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
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Tiscali billing problems


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I received a letter at the beginning of the week telling me I owed Tiscali about £30. I rang to query this as I pay by direct debit, they could not explain why the direct debit hadn't gone out in May. My direct debit for this last month should have gone out today so I now owe them just over £60.

 

I have been with them for a year so do not understand why the direct debit has suddenly stopped.

 

Where do I stand? Are they responsible for their mistake or do I have to pay them myself?

 

Really annoyed at having to pay 2 months at once!

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IMO:

 

- Like it or not, you still owe them the money, so you will need to pay at some point.

- It may not be Tiscalis fault that the DD did not go out, I would also check with your bank.

 

Think yourself lucky - I had a similar situation, but they didnt notify me for FIFTEEN months....and then claimed arrears!

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

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  • 1 month later...

I had this problem with Tiscali twice!! On the second time (why didn't i learn the first time?) I repeatedly rang them asking to be upgraded to broadband and they did nothing, so I called them again. They said they would do it and it should be sorted in a few days and again, nothing.

 

I emailed them three times on the second two explaining that I would cancel my account with them if they continued to ignore me (as they were not even acknowledging my emails!!) and again was completely ignored.

 

When I called to get my Mac code and cancel they asked why and when I reminded them that they had ignored me via email and phone requests they apologiosed and said they would sort it now for me! Errrr...you've said that before! So i swapped and have never been back. Lots of people have had problems with paying them but there is nothing you can do except move to a better company.

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