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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hi, I'm new to this site.

My wife recently received a PCN by post, she allegedly overstayed in a 'up to 75 minutes free' carpark by 16minutes.

£150 (75 if paid within 14days) is a lot of money, considering that they didn't lose income.

I read through these threads, and decided not to respond.

But today we received a letter from LCS Civil Enforcement (tradding style of 1st locate (UK) ltd.). They launching a utility investigation on the address asking the owner/occupier loads of questions. Somehow I feel I don't have to reply, but I'm not sure, becasue I've never come across any of this being mentioned on this forum.

 

Could anyone provide me iformation or guidance on this matter?

 

It'd be greatly appreciated.

 

THX

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this is interesting.

 

have you contacted them at all during this process ?

 

please scan the the 'utility investigation' letter (or digital photo).

and post it up. remove and details which identify you though.

 

are you sure this is related to the PPC issue - LCS have been known to chase up issues for Scottish Power, albeit bogusly on occasion.

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OK first off was the car park a Council car park or a private car park (ie super market type etc).

 

It sounds like it may be a private car park from hearing tha LCS are involved, if so you have nothing to worry about.

 

Utility investigation for a car parking issue (I won't use the word offence or violation because if it is private car park you haven't committed an offence per se) sounds like a new 'scare' tactic a bit like Perky from CPS demanding a copy of the insurance document on another thread, like Perky these lot (LCS) can ask for what they want but that doesn't mean you have to respond or tell them anything.

 

Please post back advising if it was a private car park and we will tell you what to do next.

 

Mossycat

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It was a privatly owned car park, I guess (KFC restaurant in Sheffield).

The most disgusting thing about it, we were customers and having our meals inside - for goodness' sake- not for 75 mins, but 91mins...

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OK forget photo's you don't need them. What you have got is an invoice, nothing more nothing less. It is NOT a fine.

 

I assume parking was free in that car park, if so they have NO claim against you, if there was a fee to park then their claim is limited against you to the amount of the parking fee.

 

You have 2 choices

 

1) Ignore everything and they will eventaully go away

 

2) Respond with the template letter that Bernie The Bolt drafted (you will find it in the stickies), after that ignore everything else

 

I would personally go with the second option because at least then you have responded and in the highly unlikely event (less than 1%) that they are stupid enough to take you to Court you can demonstrate that you tried to resolve this matter (by pointing out to them that they were not entitled to a penny).

 

Expect quite a lot of threatening letters mentioning CCJ's, your credit rating, baliffs, the fact they will sell your daughter into slavery etc etc etc, they are all scare tactics designed to pressure you into paying.

 

DO NOT pay, if you need further reassurances later just post back as and when, in the meantime read other threads you will see that PPC's do not stand a chance (even when they go to Court, as in Perky :) )

 

Mossycat

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Hi, I'm new to this site.

My wife recently received a PCN by post, she allegedly overstayed in a 'up to 75 minutes free' carpark by 16minutes.

£150 (75 if paid within 14days) is a lot of money, considering that they didn't lose income.

I read through these threads, and decided not to respond.

But today we received a letter from LCS Civil Enforcement (tradding style of 1st locate (UK) ltd.). They launching a utility investigation on the address asking the owner/occupier loads of questions. Somehow I feel I don't have to reply, but I'm not sure, becasue I've never come across any of this being mentioned on this forum.

 

Could anyone provide me iformation or guidance on this matter?

 

It'd be greatly appreciated.

 

THX

 

There is no requirement whatsoever to respond to these questions.

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Thanks for that.

their Enforcement notice is a joke. See Fraud Act 2006 section 2.

 

Their utility investigation - very suspicious indeed. e.g. No mention of the client.

they are just trying to reel you in.

I would ignore the utility inquiry letter completely. But keep it safe. they may be crazy enough to issue Court papers. if they do they are stuffed (by both pieces of paper) in my view.

 

in the meantime I would photocopy the UI letter and send a copy to each of your utility suppliers (the Customer Services director at each) demanding to know what is going on, what investigation, you know of no issues etc.

Ask for confirmation of the issue or a clear and unambiguous denial from each supplier. Even include an SAE for their response maybe.

Edited by lamma
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make sure you ask each and every utility supplier if there is an investigation against your name OR your address. cover all the bases. insist (nicely) on clear written answers and in a timely fashion.

if there has been switching of utility suppliers write to the past ones as well the present.

 

It may be some billing system error on the part of a utility - but we just don't know.

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make sure you ask each and every utility supplier if there is an investigation against your name OR your address. cover all the bases. insist (nicely) on clear written answers and in a timely fashion.

if there has been switching of utility suppliers write to the past ones as well the present.

 

It may be some billing system error on the part of a utility - but we just don't know.

 

 

thx.

only one thing I know for sure: we are living on the present address for over a year, didn't switch supplier and paid every time, on time.

 

so, I guess this isn't related to the parking [problem]...is it?

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I agree with lamma, get onto your utility companies and enclose a copy of the letter you received, that should stir up a hornets nest. Don't whatever you do send them any payment and NEVER telphone them.

best regards

Please remember our troops, fighting and dying in our name. God protect them.

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