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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Refund of Faulty/Damaged Items refused


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i bought a CPU from a well know online store and the item was fautly so i got an RMA number and sent it back (it was collected by the stores couriers)

 

now my item went missing for 2 weeks and they first claimed it got delivered to the wrong address

 

after they finally received the items they rejected the returns on the grounds that the CPU had physical damage (they said the heat spreader isn't attached)

 

i tried to explain that it didn't show any physical damage when i sent it back and that the damage could have occurred while the parcel was missing for 2 weeks

 

they then backtracked and said the parcel wasn't missing and it was at the depot during the 2 weeks

 

i don't believe them because as soon after the item was collected i tracked it and it was showing and delivered and signed for and why would that be if its been at the depot the whole time

 

what are my rights in this case

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Insist that there was no damage when it was collected from you and the driver signed without noting any damage.

Send a copy of the tracking to discredit there story asking why it shows delivered to them but they are claiming it was at the depot.

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Is it an intel chip and if so did you send it back with the plastic cover?

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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it is an intel chip

 

the store provided me with some pictures and the box is in absolute tatters

it wasnt like that when i sent it off

 

what are my chances of getting a refund

ive tried arguing with them but they wont budge will i need to take some kind of legal action

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Cheap chip or a pricey chip ?!

 

You could argue that if you're a regular customer, you'll now be thinking of taking your custom elsewhere. If they're really "well known", you could try adding some "I wonder what people will think of this" to your letter/e-mail. If you have solid proof that the item was back at their premises in good time and that the driver signed for it in good condition, then I think they'll cave in.

 

It's funny how many stores have their "un-checked" T+Cs when signing for stuff, but hate it when it's used against them :)

The BidsterMeister

Helper of the hapless and hopeless...

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Claim against the couriers imo, as the problem seems to be with them its not the retailers fault that the box was damaged.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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How much of this exchange have you got in writing?

Claim against the store. It is their courier.

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On reflection (and I should have posted this 2 days ago) I agree with BankFodder in the sense of its their courier so it would be them who had the contract with them.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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thanks for all the help but its kind of resolved now

the manufacturer has agreed to replace the item

 

I'm still annoyed tho and don't want the store to get away with it :mad:

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