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More like a grin!


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Forgot to enter a dairy here as I went along - but have yesterday received a lovely cheque for £734 from Smile.

 

I went through the usual route - Data Protection Act request then preliminary letter. Received a letter dated 20th June saying they were looking into my complaint and they would get back to me. The 14 days were up, I sent my LBA on Wed 5th July and then the day after the cheque arrives.

 

I have a feeling Smile are taking a risk and are simply refunding without the case going to court. It makes sense, they incur less costs in dealing with my case and I get my money back faster. It

's a win-win!

 

I will be bying myself some good quality salmon once the cheque clears!

 

PS Yes I have filled in the survey.

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