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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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waiting (forever) for blood test results


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on 10th april i have blood taken for testing (reason being swollen lymph nodes, all of them, and recurring sore throats and loss of voice over the past 6 months and fatigue) dr couldn;t say what he thought it was until blood had been tested, quite rightly etc, first lot of results came within a few days and were normal(for anemia/thyroid etc) second lot came a few days after that, they were normal too (for rheumatoid factor) and they said the rest is besing tested for autoantibodies and should be about 2 weeks, after 2 weeks they said it could take up to 3 weeks, i have been phoning every other day for the results and it is now 6 weeks and they still haven;t got the results! i told them that if they were lost i could come in again but they state the lab says they're in progress? no explanation for why its taking so long. its just the staff at the local surgery i speak too. should i just hang on and keep waiting? any suggestions? they seem as baffled as me and i know they've phoned the lab at least 3 times? i'm starting to panic a bit.

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It sounds like the bloods have been sent off to a specialist lab for testing and that lab is very busy, but 6 weeks is a long time, I would ask to speak to your GP for reassurance. Hope you're feeling better :)

Poppynurse :)

 

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just an update, i phoned the surgery and asked nicely if i could speak to my DR or leave a message for him, i couldn't but after a chat they agreed they would chase up the long wait as i was getting quite worried. turns out the lab have done most of the autoantibody test apart from one, the lab said they couldn't test just one sample, so they have had to wait til they get enough requests to make a batch testing? so at least now i know why its been so long, bit strange, but i understand its probably the cost etc, and i'm grateful i'm not on my last legs waiting!!

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