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    • Thank you for that i thought id just ask as i was unsure.  Just hope its returned to me and doesnt spend the rest of its life going back and forth to Singapore  
    • Thanks @lolerz. I've attached it to the post. What do you think? What's the organ grinder? NTK.pdf
    • I'm afraid that if the value of the item was under declared then that is probably the best that you can hope for. Also, because the item was incorrectly addressed – even by a single letter, if that because the issue relating to the delivery then that has probably compounded the problem. There is probably very little that can be done. If you are lucky you will get the item back and then you can start again and declare it properly. Undervaluing parcels which are sent by any means is always going to cause a problem if the item is lost or damaged. It may mean that the cost of delivery is slightly less – but at the end of the day the risk becomes yours. When you enter into any kind of contract, effectively you declare it a level of risk to your contracting partner – and they decide to enter into the contract with you based on that level of risk. You have declared a level of risk and £50 – and that's the deal.   Additionally, undervaluing an item which is an internationally has the effect also of evading customs and any VAT system which is in force in that country – and that makes the whole thing a little bit more serious
    • Perfect. Nice and brief and to the point. You don't bother to start telling your life story. Just the way it should be. Send it off. You have probably done enough reading to understand that it won't make any difference don't start drafting your particulars of claim. Open an account with the MoneyClaim County Court system and start preparing. Post your particulars of claim here before you click it off. You may have noticed that at some point you will be asked if you want to go to mediation on this. We used to advise it but now we recommend that you decline mediation and go to trial. Your chances of success are much better than 95%. Going to trial will incur an additional hearing fee but of course you will get that back. However if you go to mediation, they will simply try to penny pinch and to get you to compromise and also they will sign you up to a confidentiality agreement and probably threaten you if you breach it. Not only that, if the mediation fails because you stand your ground, it will add additional delay while they then give you a date to go to trial. The best thing to do is to decline mediation – prepare for court hearing. Pay the extra fee. The chances are that rather than get a judgement against them they will then offer you a full settlement rather than go to court. If they do offer you full settlement then you will be obliged to accept it – but that's what you want. If they don't offer you full settlement then you will go to trial and there will be a judgement against them. Just so that you understand, our first interest is that you get your money back – but a close second is that it does go to trial and there is a judgement which we will then be able to use to help other people. Anyway as you should realise, we will help you all the way.
    • I sent a parcel to Singapore but i spelt the address incorrecltly by 1 letter so the parcel couldnt be delivered and was returned back to the Uk but checking the tracking today the parcel had returned to the UK but is somehow on its way back to Singapore as the tracking says "Item leaving the UK"    Ive spoken ( tweeted) Royal Mail help who confirm that the parcel seems to be going back to Singapore and that if its not " Delivered" by the 29th of April theyll deem it as lost and will accept a claim but i cant remeber when booking what the compensation amount was but i dont think it covers the amount of the item.  As it was my fault that it wasnt delivered in the first place can i trey and claim the full amount back ? i think if i remember correctly it was £50 compensation but the item was £170 So the timeline is thus ...   22nd Of March .    Booked via P2G & dropped off a Post Office.  25th March arrives in Singapore and goes through customs ect ect 26th   Incorrect address and item is flagged as "return to sender" 28th Item leaves Overseas intenational processing centre 15th of April , Item is leaving the Uk (Again)   ?    
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Me v Lloyds TSB (They Seem Confident) ***WON***


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Thanks for your input Closey and Tracie, I think I will pursue the full refund. Any idea of when barclaycard give up and refund the lot?

 

Anyways, a quick update with regards to my Lloyds case, I still havent heard anything from the court, getting a bit frustrating now. Will call them on friday to see whats happening.

 

Mat

 

You might point out to Barclays that they have misunderstood the OFT's ruling relating to credit card penalties: the OFT does not recommend a £12 fee.

 

Tim

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Also have a look in the main forums at the latest OFT statement about the new investigation into the banks, Notes 2/3/4, it states that a judges might see it as unlawfull if they automatically charged the threshold amount of £12.

My Cases

 

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/14777-rbphot-lloyds-tsb.html?highlight=rbphot

 

My useful posts

 

http://www.consumeractiongroup.co.uk/forum/general/26095-bank-credit-charges-eec.html?highlight=rbphot

 

;) The Masses Will Always Prevail

 

Rbphot

 

Lloyds TSB, (£2.5k) Data Protection Act-150606, Prelim letter-050706, 2nd LBA-140706, Money Claim submitted 010806(6QZ51069), Claim Agknowledged 040806:D , AQ submited today-070906

Lloyds TSB Amex, (£60) Data Protection Act-150606, 1st LBA-110706, 2nd LBA - 040806, SETTLED 50% of amount.:D

Citi Cards, (£995) Data Protection Act-110706, Prelim letter-210806, LBA - 040906

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Hey! Thankyou for your recommendations...Ive tweeked the offer refusal letter to take on board these points:

 

"Dear Barry,

 

Thank you for your letter dated 06/09/06.

I respectfully decline your offer of settlement and request, once again, that you return to me all charges imposed on this account, totalling £200.

 

I will accept the sum offered only as part settlement and on the clear understanding that I will pursue recovery of the remainder, with a County Court claim if necessary.

 

May I also clarify, as you appear to have misunderstood the OFTs recommendations; the OFT does not ‘recommend a £12 fee’, they recommend £12 as the Maximum amount that a financial institution should be allowed to charge a customer.

The OFT is not proposing that default fees should be equivalent to the threshold (£12)” (Current credit card default charges unfair)

Therefore your offer to credit my account the difference between the “charges I have icurred” and the “£12 fee recommended by the OFT” is not acceptable.

 

My letter sent previously indicates that you have until 28/09/06 to respond before Court action commences. You are reminded that there will be no extension to this timescale.

 

I trust this clarifies my position."

Does everyone think this is ok to send? Feel free to suggest ideas.

Cheers, Mat

 

 

 

:D Mat 8-)

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  • 2 months later...

Have received a date for my 'hearing' with Lloyds...MARCH 2007!! Thats 9 months from when I started this whole thing? Is this normal?

 

Surely the bank must have bribed the court into making it such a long wait thinking I will forget or not bother?!

:D Mat 8-)

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Hi Mat

I think the courts are that busy and overwhelmed at the moment with all these bank charges claims, hence the March court date.

Mine took about seven months for them to settle.

Just think of all the interest you will be getting while you're waiting!;)

Good luck!

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Have you had directions to submit evidance?

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Hi Gary & Barty,

 

Thanks for your replies! Ive only glanced at the letter so far, been so busy at work & moving house that I havent been concentrating on this. Will start looking into it after christmas I think.

 

Any advice with regards to this? Will they actually attend the hearing?

 

Thanks, Mat

:D Mat 8-)

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You can never say never, but Lloyds have not actually defended a single claim in court yet and there is certainly no indication that they will start to anytime soon. Why? Becouse they'd lose!

 

Please have a look at your letter straight away. It will contain directions to submit your evidance and give you a date by which this must be done. Miss the date and your claim could be struck out.

 

As far as evidance goes -

 

You need everything from the court bundle in the templates, all correspondance between you and Lloyds, your statements or account information, a schedule, the McNamara interview (templates - soundfiles) and edit this to suit your claim and add it to your bundle too - GaryH v Lloyds TSB - WON !! UNCONDITIONALLY !!!!. Plus anything else you can think of that could help your case.

 

You need 3 copies of everything. File one at the court, serve one to Lloyds sols and keep one for yourself (this should include the originals).

 

Get this all off and then ring SC&M and ask where their documents are. They should then say that the settlement is in the post.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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  • 3 weeks later...

Hi guys, Thanks for all your advice. Am looking into the evidence thing and have downloaded the court bundle, does anyone have any general advice with regards to this or know of any recent media/OFT statements that may be useful.

 

Thanks, Mat

:D Mat 8-)

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Hi Mat,

 

My claim against Lloyds is at Preston County Court too, and my date is 29th March http://www.consumeractiongroup.co.uk/forum/lloyds-bank/459-turning-worm.html

 

Some members have made the observation that claims seem to be settled in the date order of court appearance, i.e. the more imminent the court date the earlier the settlement.

 

That being a reasonable assumption, our chances of an early settlement, one would have thought, were negligible.

 

However, SC&M, Lloyds solicitors, made me a partial offer before Christmas, which I declined.

 

They have written to me, this morning, (haven't updated my thread yet!) to say that the partial payment has been credited to my account.

 

Their reason for not paying the full amount is that some of the charges I am claiming back pre-date the six years imposed by the Statute of Limitations, prior to my issuing my claim on 20th July.

 

Since I first wrote to Lloyds in February, last year, I requested repayment of charges from February 2000. The charges for this period, Feb 2000 - July 2000 are the ones they have eliminated.

 

I shall be writing to them, once again, to accept the offer as a partial payment only. Just need to scout around the site to find information about claiming beyond the six years of the S of L.

 

The point I wanted to make to you is that, as many people have observed, Lloyds DO NOT want to go to court.

 

They may well try to fob you off and delay things as long as they can, but, in the end, you will win.

 

Given my scenario (a court date at the end of March), I wouldn't be surprized if you received an offer soon.

 

regards

Phil

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If you read some of the long successful Lyoyds claim that have already been won it will give you an idea of their tactics and at what stages they settled .It will also give you a confidence booster if you need one

 

If you read my thread ( link in my sig) it will show you how confident they appear to be and how much they caved in.. 5 times :D

 

You are doing right though in preparing your court documents.

When you want to fool the world, tell the truth. :D

Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any

doubts.

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Hi Phil,

 

Thanks for your reply. So they offered you a partial refund without you having to contact them? Had you sent your evidence to them or the court?

 

Mat

 

Sorry I haven't replied before, Mat. Still trying to work out my response to Lloyd's partial payment.

 

In my case, I haven't, as yet, submitted my documents either to the court, or to SC&M.

 

Having returned my Allocation Questionnaire, and, after some weeks, been given a court date, I wrote to the court, copied to SC&M, asking them to consider making an order to bring forward the date for the exchange of documents.

 

This seems to have prompted the solicitors to make their initial offer, at the beginning of December.

 

The letter I sent is in my thread, http://www.consumeractiongroup.co.uk/forum/lloyds-bank/459-turning-worm.html, and I see no reason why you shouldn't send something similar.

 

The thought of sending in documents and providing evidence that their charges are legitimate does seem to panic them into making a settlement.

 

You won't go wrong if you check out mjanet's thread, and follow her advice.

 

She has been there, done it, read the book, seen the film and got several of the T-shirts.

 

Good luck,

Phil

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Philip,

 

Your post/thread has been very useful thank you. Will right to the court and SC&M asap as you suggested and will use your letters as a template if thats ok :) .

 

Lets hope it brings forth an early settlement....March seems so far off! As for sending letters to Preston CC, Ive done that once already but with no reply, they must be busy!

 

Thank you,

 

Mat

:D Mat 8-)

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Oh and while im online, can you add on additional charges that the bank have added since starting the case? And with regards to the interest on the balance, the bank/solicitors are unlikely to work that out themselves so is that down to me?

 

Mat

:D Mat 8-)

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No, not without a formal amendment. That costs £35 which you won't get back, plus you could be called to a hearing to approve it, so unless its a lot extra its not worth the hassle. Wait untill this claims finished and then start again.

 

Check the daily rate is included in the settlement if/when you get it. To be fair to them they do usually include it. If not, insist that they do.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Ok, cheers Gary.

 

Does anybody know where I can get a list of current cases and concluded cases that are easy to cut and paste; for the purpose of a letter to the court as suggested by Philip earlier.

 

The litigation section doesnt appear to cater for this?

 

Mat

:D Mat 8-)

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PM Mcuth. I'm sure he won't mind. I know he put a list together at some stage, but I can't find it.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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Ok, cheers Gary.

 

Does anybody know where I can get a list of current cases and concluded cases that are easy to cut and paste; for the purpose of a letter to the court as suggested by Philip earlier.

 

The litigation section doesnt appear to cater for this?

 

Mat

 

Lists of settled cases pm'd to you, as requested.

 

cheers

Phil

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Thanks for the list Phil, Very Helpful.

 

Beci, when you say it went before the judge what do you mean? Do you mean you had a hearing or do you mean that your claim has been allocated to the small claims track by the judge?

 

If the latter, I received my letter telling me my case has been allocated to the small claims track in November, then shortly after another telling me my hearing is at the end of March! Bit of a wait.

 

Mat

:D Mat 8-)

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  • 1 month later...

I just noticed that the link in the court bundle is dead, but this is the summary.

http://www.oft.gov.uk/shared_oft/reports/financial_products/oft842a.pdf

 

This is a useful consolidated link relating to court bundle prep:

http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html

 

 

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