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    • Thanks for your advice. They didn't really reduce her bill when putting her on the rolling contract. She's emailed BT to complain as well about £800 fee. She will have to check where she stands with her mobile contract given she is still paying each month as she still needs to have a mobile phone for emergencies. A lesson on how careful you have to be when changing providers
    • forget CAB you might as well phone bt back as thats about as useless as they'll be.   you can't have a rolling 24mts contract', bt rolling contracts are month to month only, thats an industrywide accepted definition of what rolling means.   what happened here is she earlier changed her 'package' removing skt to reduce costs. as with all providers that invoked = means she entered into a new 24mts contract.   she latterly phone to cancel that contract, and thus bt charged her the cancellation fee/loss of revenue over the raining months of the contract.   the fact that she owes them 'this money' but didn't pay it, then entitled them sadly to cancel the mobile contract, which sadly again they allowed to do.   rock and a hard place if she wants to keep the same mobile number.   Or as long as her phone is not imie blocked by bt (in otherwords she purchased from BT under the mobile contract) but simply locked to BT (which is easily gotten around for a small fee at many shops/market stalls or if someone is tech savvy follow the guides on youtube to unlock the phone for an even smaller fee. and wack a new sim in it.   as for the £800 bill simply ignore them. they'll sell the debt on  and if anyone like Lowells or anyother powerless DCA debt buyer wants to do court, it's easily defended we've not lost one case like that here.        
    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
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Travel lodge bristol central Soft top damage in scure carpark

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Thanks Joncris, you help is fantastic will get the ball rolling, with def keep you informed of this one, but if ny knows of specific case files similar to my own please let me know.


Again appreciate all the advice and help

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It's a Common Law requirement that we do not put each other's property or life & limb at risk & if we do, even by omission, then we fail in our 'Duty of Care' & are therefore deemed liable

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I would issue them a letter before action, summarising your position, enclosing a copy of the invoice for the roof works and concluding by stating if you do not receive the sum in the next 14 days you will commence legal proceedings to recover the debt.


Those car park disclaimers are unlawful. You cannot lawfully provide a service and then exclude any liability for the same.


Then if you are no further forward in 14 days then file your claim at court.

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Hi all this is the repsonse from the travel lodge.


Dear Mr Quinn,


I reiterate the information I gave you in my first e mail. I am satisfied that the signage is correctly displayed and adequate for the car park at Bristol Central. There is no obligation on Travelodge to provide any security function whatsoever. However where there are issues we install the appropriate security systems. Bristol central has been equipped with a CCTV system, and barriers at the entrance and exit. When you enter our car park the signage is very clear. No liability will be accepted for any loss or damage however caused. I am sure that you understand the reasons for such clauses, which are common to all car parks in the U.K. You are paying for the right to park a vehicle on a particular piece of private land for a specified time. You are not paying to have your protected for the duration of the visit. I am satisfied that Travelodge will successfully defend any civil court action you may decide to take. I do urge you to seek specialist legal advice however before embarking on a course of events which could result in you incurring further costs. I have had no contact from the police, but if you provide the officers details I will contact him regarding the CCTV data provided.


Peter Gurney

Head of Security


office +44 (0)1844 xxx xxx . +44 (0) 77401

mobile +44(0) 7776164494

before you go anywhere, go totravelodge.co.uk

So there you have it, but what it fails to mention is that the car park had already had a spate of break ins prior to me arrival, and I was not notified by staff, surely they have an obligation to inform customers of this as a precautionary measurement, which they did not of course.


Regardless os signage they knew about the problem of break inns in the car park but did not warn me /or other customers of this when checking in.


Well an update have had a chat with Norman Clark, there could be a case of negligence on Travel lodge even thought they put cctv in and barriers ( exit one was a roller door ) the front one a barrier so any can walk in off the streets, also they should have informed me of the spate of break inns which they did not, now this can be deemed as negligence on there side as measures although were put in place were inadequate to stop it from happening and the fact they knew it has been a problem, they again should have informed me and/or put signs up stating the fact there has been a problem with the car park.


So what to do next do i go the whole hog, i will write the letters and send quote from garage to them for a response ( all recorded delivery ) then would I go to the solicitors or do i go the way of a small claims court which is going to cost me alot more than i think it might

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See my post 30 above, issue a LBA and then commence with a small claim.


You should have a go at drafting the letter yourself, post it up and then we will look at it here.

If I have been helpful please click on my star and add a comment.

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  • 3 weeks later...

Hi all,


here is the repsonse I have got after I sent the LBA this has all been done by email.


Mr Quinn

I am in receipt of your latest e mail to Customers Service and I note the comments therein.

I have the authority to make the decisions I have already made as per my previous correspondence. I will again reiterate them. Travelodge rely on the No Liability status, as displayed in all our car parks. This is common in most UK car parks. You are of course at liberty to challenge that fact in the small claims or civil court and we will defend those actions, as appropriate. I am not therefore persuaded to authorise any compensation.

Nothing in my correspondence to you was in any way intended as a threat. I apologise if it was construed as such. It was a statement of fact. Traditionally these incidents in car parks have been defended successfully. The level of Court action you may take, (i.e. small claims or civil court ) will dictate how Travelodge is represented.

I am sure this is not the response you would have wished for and I am sorry that your stay was spoiled, but that is my final decision.










Peter Gurney

Head of Security



office +44(0) 1844358619

fax +44(0) 184358585



mobile +44(0) 7776164494

before you go anywhere, go to travelodge.co.uk

Can you tell me your views on this as has only ever at all time only concered with the signs over and over again.

Thanks to all

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have spoken at length to Trading standards and they have said the signs are neither lawful or unlawful however they did quote a better chance of using sale of goods and services act 1982

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Trading standards are not much use, if your LBA says you are going to commence legal proceedings then do so.


Their letter in post 37 is a fob off, what is he going on about 'small claims or civil court'!

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Travelodge say the rely on the No Liability - sure they rely on it to fob people off. However it cannot stand.


TS said that - what powers of logic they have. If the signs are neither lawful nor unlawful they are not signs - they are paintings ! or maybe just mirages..


The parking at your own risk sign/No liability sign is unlawful. It is an attempt by the landowner to limit their negligence including death and personal injury.


Get back to TS an speak to someone with a basic grasp of simple logic.



If I toss a coin and it comes up not head OR not tails then you pay me a tenner - see if the TS brain will take the bet.


If it was me I would write back to a senior person Travelodge with


at the top of the letter. this has meaning and makes liability assignable.


explain why their No Liability sign cannot stand and that unless they settle now and in full they should consider your letter a 'letter before action'.

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I agree TS are a waste of space


Rather than be technical re SGS your claim needs to be based on simple straight forward negligence/breach of the implied contract in that they have admitted they knew there was a problem & failed to tell you resulting directly in your loss


He states such claims have been successfully defended which may be correct up to a point but where there is negligence the operator has been found at fault


Issue your LBA & hopefully when it gets into the hands of someone who understands the law your claim might be resolved more sensibly

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plus there is much law about exclusion clauses - notably Thornton v Shoe Lane Parking but many others. travelodge are just trying to fob you off. give them a chance and then nail them in Court. You need to give them a chance to succeed under CPR AIUI

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