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Cancelled Holiday Insurance Useless


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We booked a holiday on Jan 08 for Dec 08 party of 4.Paid low cost deposit + travel insurance total £190.Now the other couple have backed out cant afford the holiday so i phoned Direct Holidays and they now say we have to pay the remainder of the deposit £360 ! just to cancel the holiday.And the insurance wont reimburse this amount.Is this how it works as never had to cancel before ?

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Dammit that would be me then :evil:

May prove difficult trying to get the amount from other party.

The balance of the holiday isnt due until Oct am i right in thinking we can wait up until then to cancel and still only incur the lost deposit fee ?

Thanks for your help BTW i think a lot of people probably get caught out like this.

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You will need to check the T&C's to see the cut off dates for cancelling without having to pay more than the deposit. If you are certain that the others can't now afford to go, it may be best if you cancel sooner rather than later. Otherwise you may forget to cancel at the right time and end up having to pay more. As for getting monies owed from the others, hopefully they will honour any amounts owed to you. Good luck

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Balance due usually means the remainder of the cost of the holiday - IOW, it has to be paid for in full by 26th October.

 

Forget the 'holiday form' and look at the T&C as advised. These will undoubtedly have a sliding scale of cancellation charges. The nearer to the departure date, the more you will have to pay of the whole balance in order to cancel.

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Its 56 days before departure which is the 26th of Oct.Any later than that then we have to pay more than the deposit.

Could we sell the holiday to someone else ?

Its a popular date 2 weeks in Tenerife from 21st Dec till 4 Jan.

Edited by SilverBlack
typo
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Dammit that would be me then :evil:

May prove difficult trying to get the amount from other party.

The balance of the holiday isnt due until Oct am i right in thinking we can wait up until then to cancel and still only incur the lost deposit fee ?

Thanks for your help BTW i think a lot of people probably get caught out like this.

 

You might also need to check if the Low Deposit had any terms. Some say the remainder of the deposit has to be paid by a certain time.

 

Sue

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Hi, as has been said, if you decide to cancel you as lead passenger will be liable for the whole amount of the deposit. As you have paid a low deposit, you will have to pay the difference between the low and the normal deposit price.

 

You must get this sorted before the 56 day cut off point. Either you and your partner go on the holiday without the other 2 and make up the difference in under occupancy charges (could be expensive) or get the other 2 numpties to pay their share. Alternatively, ask your other friends or perhaps family if they want to go with you instead, I notice that Direct charge 30.00 pp for the pleasure of changing names on a booking.

 

Best of luck.

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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Hi Louby, we have no option but to cancel as there are no 1 bed apartments left and the cost of under-occupancy will be horrific.

The "numpties" are still refusing to pay and have buried their heads in the sand.Ive got one last call to make today to the credit control dept of Direct to see what they say then i will ask the "numpties" to phone direct to cancel the holiday themselves and see how they get on !

I may be starting a new thread in one of the other forums soon in an attempt to reclaim the money off the "numpties" !!

Not sure of the process in Scotland as we dont have the small claims court here.

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Yes, you do, you just can't do it online, and the process is slightly different.

 

There is no point in getting your friends to call the holiday company themselves, it isn't their contractual obligation and what is that going to achieve?

 

They have however a contract (verbal or otherwise) with you, and you should definitely get their portion of the holiday back from them. In fact, I would go after them for the totality of the cost, why should YOU be out of pocket because THEY decided to cancel? Or you could decide to go, and expect them to pay for the diffference the under-occupancy will come to. Either way, there is no reason why you should be left paying for their change of mind.

 

I hope they weren't close friends. :rolleyes:

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Hi SilverBlack,

 

I use numpty all lot, ha ha. Its a polite way of calling someone something much worse! I think it is a northern thing.

 

Not very nice frinds are they? I would be mortified if it was me and would pay you straight away. This is a horrible situation, I hope you get it sorted soon.

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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Hi Louby we use numty up here too and these are a right pair.Unfortuanetly they are my wife's brother and his partner.

He refuses to take phone calls now and is plain lying about calls he has made to direct holidays.I sent off a cancelation letter and when i get the reply from direct will go over and show them the score in black & white.

If that still doesnt have the desired effect then its off to court with them.

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Hi SilverBlack,

 

Makes it harder when its family.

I don't think he can have called Direct. Usually they won't speak to anyone but the lead passenger.

 

What a pair. :mad:

Loubychew

 

I am not a travel lawyer. All info is based on my own experience of working in the travel industry in resort.

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  • 2 years later...

I know im a bit late in replying to this thread :oops: but here was the outcome in case it happens to anyone else.

The numptys never did pay up and point blank refused to have anything to do with it and kept saying ignore them (Direct Holidays) they wont chase you up ye right :evil:

We advertised it for sale and we recovered all of the money we had paid.

However it wasnt that simple and it entailed changing the named party one by one (£30 charge) until all had been transfered over.It took many phone calls until we got a CS agent who understood the problem and was willing to help but got there in the end.The bonus for the buyers and us was they got a big discount on the final price as they were taking 2 children with them and got quite friendly with them they paid the transfer charges so we were not out of pocket :)

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Yep we booked a week in Fuengorola for over Xmas :)

On a side note the other couple had booked to go away to Costa del Sol next month at her brothers villa but a bust up means they are not going now and have lost their flights they had paid for.....karma.

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