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Preliminary letter help please!


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Hi to everyone, I think I have sent my preliminary letter to the wrong address, it was returned back to me this morning after me sending it just over 2 weeks ago (what a waste of time) I sent it to the Gresham Street address, anyone able to give me correct address.


thanks to anyone able to help


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Guest Old_andrew2018


Just a quick question to whom was your leter sent



Edited by old_andrew2007
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Should send to here:


Lloyds TSB

Customer Service Recovery Centre – Andover

Charlton Place


SP10 1RE


25 Gresham Street is the correct address for the claim form, but I see no valid reason why that address would not accept a preliminary letter.


I would resend given the claim will probably be stayed anyway for several months. However, if you have charges that will fall outside the 6 year period I would just issue the LBA now to Andover.


No need to send recorded, a waste of time.

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Hi I sent my prelim to the registered address too, recieved a standard reply, re 4-8 weeks to answer complaint, today from the Andover address.


Maybe yours got returned because you addressed it to 'customer services', maybe not.


I would just send the LBA now stating your initial letter was ignored, state you sent it recorded delivery.

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