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Paid for goods, not received

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Hi all, first post here.


I wanted to ask for some advice. Over a month ago, I paid for a number plate from a large well recognised company. I sent in all my documentation including V5, but still waiting for confirmation of completion of the transaction. On telephoning them, I keep being informed that they are still waiting for documentation from the original owner (documentation that should have arrived a couple of weeks ago).


I'm sure I would be able to get a full refund if I wanted to back out as I have been waiting so long (paid with credit card). However, is there anything else I can do or expect from them? From what I see I have entered into a contract with them for the goods, which I have paid for, but haven't received. Could they just back out at this stage, issuing me with a full refund, or can I take this further as I have paid for goods that I want?


Any advice appreciated.

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Have a read through there terms and conditions, it should state the time scale for such items, and cancellation policy. if i recall when i ordered my number plate from a company, it took 4 and half weeks from start of transaction to completion.

make sure theres no cancellation fees involved before you do consider cancelling....

!2 years Tesco distribution supervisor

7 years Sainsburys Transport Manager


4 Years housing officer ( Lettings )

Partner... 23 Years social services depts


All advice is given through own opition, also by seeking/searching info on behalf of poster, and own personnel dealings.

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Distance selling regs. If they have failed to comply with the requirements of then you can cancel with impunity and you are entitled to a full refund. They may argue that it is a service they are providing and there are exempt. I would disgree. You are buying a product, not a service.

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