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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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about 6 months ago i had a problem getting brighthouse to repair my dryer which i was in proccess of purchasing from them it was not drying it was making wierd noises and they took it away after 4 months it still wasnt back i tried to chase it up with no joy in the end they sent me what they said was a reconditioned dryer what a load of rubbish they sent me the original one back just with reconditioned stickers on still had same problems and now because of extra dry times i had to use my dryer more and in extre circumstances i had to use radiators more and because of this it has left me struggling as ive ended up with a 500 pound electric bill just in 2 months im now struggling to pay my brighthouse agreement ive had charges applied which im now struggling to pay. so anyway they phoned last week was i coming in on the saturday and i said yes not realising i was at a wedding so anyway they kept phoining all day my partner kept answereing and explaining to them i wasnt in and a payment would be sent on tuesday as i did but on the monday i got a call where was i on the saturday and i explained i was at a wedding and the lady said i could have come out of the wedding to contact them. So in the end i wrote a letter complaining about harrasement and asking for charges to taken from my accoun and for them to actually come and take away 2 items and take the payment of them from the monies owed i got a letter back not explaining anything but yesterday whilst i was at casualty without any warning they turned up to take back there items and there was no one in again they left a nasty message all i want to know is there anywhere i can go about the charges and the harrasment i have paid the amount owed less the charges and the amount for the items that i need returning

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Hi there, and welcome to CAG

 

I must admit, I'm not entirely sure what you're saying... Your post is just a little, shall we say, confusing... But, I think the bottom line is you want to claim back late payment charges that BrightHouse have applied to your account? I hope I've got it right! :confused:

 

You might like to read through this thread:

 

http://www.consumeractiongroup.co.uk/forum/general/53098-steven4064-brighthouse.html?highlight=brighthouse

 

and, if you haven't done so already, read through our BrightHouse factsheet. You'll find it HERE

 

Hope this helps.

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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baisically what im trying to say is yes i want to get the charges but how do i do it as there threatening to take my goods away if i dont pay em and its in final stages and also how do i deal with harrasement from them i would be very greatful if someone can help me as the charges have only occured because of a break down in comunications between them and me

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Best course of action would be:

 

1 - Bring your account up to date (this WILL include paying their late fees at this stage.)

 

2 - Follow the advice in our factsheet (link in my previous post - you REALLY need to read this) and remove any optional service cover from your accounts. This will dramatically reduce your weekly payments for the future.

 

3 - Make a formal request to have the "unlawful" late payment fees refunded. (Again, read the post I provided a link to in my previous post.)

 

Hope this helps

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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