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about 6 months ago i had a problem getting brighthouse to repair my dryer which i was in proccess of purchasing from them it was not drying it was making wierd noises and they took it away after 4 months it still wasnt back i tried to chase it up with no joy in the end they sent me what they said was a reconditioned dryer what a load of rubbish they sent me the original one back just with reconditioned stickers on still had same problems and now because of extra dry times i had to use my dryer more and in extre circumstances i had to use radiators more and because of this it has left me struggling as ive ended up with a 500 pound electric bill just in 2 months im now struggling to pay my brighthouse agreement ive had charges applied which im now struggling to pay. so anyway they phoned last week was i coming in on the saturday and i said yes not realising i was at a wedding so anyway they kept phoining all day my partner kept answereing and explaining to them i wasnt in and a payment would be sent on tuesday as i did but on the monday i got a call where was i on the saturday and i explained i was at a wedding and the lady said i could have come out of the wedding to contact them. So in the end i wrote a letter complaining about harrasement and asking for charges to taken from my accoun and for them to actually come and take away 2 items and take the payment of them from the monies owed i got a letter back not explaining anything but yesterday whilst i was at casualty without any warning they turned up to take back there items and there was no one in again they left a nasty message all i want to know is there anywhere i can go about the charges and the harrasment i have paid the amount owed less the charges and the amount for the items that i need returning

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Hi there, and welcome to CAG

 

I must admit, I'm not entirely sure what you're saying... Your post is just a little, shall we say, confusing... But, I think the bottom line is you want to claim back late payment charges that BrightHouse have applied to your account? I hope I've got it right! :confused:

 

You might like to read through this thread:

 

http://www.consumeractiongroup.co.uk/forum/general/53098-steven4064-brighthouse.html?highlight=brighthouse

 

and, if you haven't done so already, read through our BrightHouse factsheet. You'll find it HERE

 

Hope this helps.

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

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baisically what im trying to say is yes i want to get the charges but how do i do it as there threatening to take my goods away if i dont pay em and its in final stages and also how do i deal with harrasement from them i would be very greatful if someone can help me as the charges have only occured because of a break down in comunications between them and me

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Best course of action would be:

 

1 - Bring your account up to date (this WILL include paying their late fees at this stage.)

 

2 - Follow the advice in our factsheet (link in my previous post - you REALLY need to read this) and remove any optional service cover from your accounts. This will dramatically reduce your weekly payments for the future.

 

3 - Make a formal request to have the "unlawful" late payment fees refunded. (Again, read the post I provided a link to in my previous post.)

 

Hope this helps

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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