Halifax Mis Sold Their Building And Contents Insurance

[MarkieMark]

In december 2007 I called Halifax home Insurance for a quote of my building and contents insurance. The sales person went through his sales platter and I accepted his quotation. The policy did not arrive until 30 days later and unfortunately I had to make a claim just after 30 days. I had a fire in the Lounge and was waken up by the smoke alarm.

 

When I made a claim having had a sleepless night. The salesperson had no care. All he was interested in losing my no claims bonus. THEY DID NOT CARE WHAT I HAD BEEN THROUGH.

 

When I looked at the policy, I found that No Claims bonus was not added to my policy. I requested a copy of the recording under the Data Protection Act and found they made no reference to protecting my no claim bonus at the time I made the call.

 

I also found other mistakes on the policy schedule and realised that in order for Halifax to get the deal on the day they offered less.

 

Now over 12 weeks they have still not resolved my claim. This kind of service you would not expect for a reputable company.

 

I would not recommend them to ANYONE because their customer service is rubbish. You have having to constantly ring them to find out what the hells going on.

 

I took out legal expenses cover with them also and noticed there was no exclusion clauses in the contract that I could not make a claim against them. When I tried to make a claim under the legal expences cover. They told me they could not help because there was a conflict of interest. I said to them there is nothing in the terms and conditions state I cannot make a claim against them. Another product they sold me but were not allowing me to make a claim on it.

 

In addition to the above the policy did not arrive until after 30 days and there is a claus in the contract which states you cannot cancel the policy after 30 days.

[citizenB]

Do you have any proof of the date you received the policy. That might help you make a claim for mis selling . YOu could always chance your luck with the Financial Ombudsman xx

[MarkieMark]

Nope I dont have proof what day they sent the policy because It was not sent recorded delivery.

 

I found lots of other errors like the following:-

 

They did not advise me about protecting my no claims bonus but took this of the price of the policy so they get the deal on they day.

 

They told me I was not covered for accidential damage but was covered for fire.

 

The damaged my curtains trying to restore them.

 

They failed to supply all the documentation in accordance with the Data Protection Act act section 7.

 

I have legal expenses cover on my building and contents insurance and if they deny this then I will say this was missold to me also.

 

They told me that under the emergency breakdown cover somebody will be at my door within 2-4 hours. They did not arrive till 36 hours.

 

I have complaint to the FOS by the time they come round to finalising my complaint it would have settled in court.

[MarkieMark]

Guess what they settlement my claim in fulll....

 

and about time 2

[MarkieMark]

By the way I do not have to proof what date I received the Policy.

 

The Unfair Contract Terms In Consumer Contracts Regulation 1999

 

state it is the supplier who has the prove the terms were agreed.

[citizenB]

Brilliant news. I am assuming you are going to take out insurance with another company now ? xx

[MarkieMark]

yes.. Thanks

Edited May 22, 2008 by MarkieMark