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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PPI Reclaim Halifax - Is it worth waiting for the FOS?!


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Hi All,

 

I've posted on here before and you've all been a great help :D in fact you are all highly recommended by my peers.

 

Anyway, enough of the buttering up.

 

Had a loan with the Halifax, taken out in 2005 for £10k over 3 years. When it was sold to me I was only ever offered the loan WITH PPI. After completing I then realised that the amount charged for insurance was nearly £50 per MONTH. I tried to remove it from the agreement, only to be told the only way to do this was to refinanance = more interest and no gaurentee I'd be accepted for another loan. :-x I did not know at the time that it had been missold to me.

 

I've sent the letters to the Halifax as detailed on here. Telling them I've been missold and asking them to justify the £50 a month charge when I can get it for £6 elsewhere. They've told me they've done nothing wrong, didn't answer my questions and told me to complain to the FOS. I am waiting for them to deal with my case - for nearly 6 months. It's still in a queue.

 

As I've lodged a complaint with the FOS can I still decide to issue a letter before action and take the Halifax to court instead?

 

I've been a bit lazy regarding this, due to personal time constraints. But now I'm up for the fight and I want to get my money back!

 

Any assistance would be greatly appreciated.

 

Thanks.

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I think you can issue a LBA regardless of the state of play with the FOS.

BANK CHARGES

Nat West Bus Acct £1750 reclaim - WON

 

LTSB Bus Acct £1650 charges w/o against o/s balance - WON

 

Halifax Pers Acct £1650 charges taken from benefits - WON

 

Others

 

GE Money sec loan - £1900 in charges - settlement agreed

GE Money sec loan - ERC of £2.5K valid for 15 years - on standby

FirstPlus - missold PPI of £20K for friends - WON

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  • 2 months later...

Hi, I dont know when you filed your complaint with the FOS. However, I have just spoken to them about a PPI complaint I made a few weeks ago and they advise they are only just dealing with complaints made in November 2007. So they are approximately 8 months behind.

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I've lodged court papers with the Halifax and getting nowhere with them but I seem to be hearing about lots of success on here and on MSE with people getting 'goodwill' settlements from the Halifax where complaints have been lodged with the FOS.

 

I avoided the FOS given the timescales invovled and hoped that the Court process would lead to a quicker settlement but it hasn't as yet. So far I've had £85 application fee, £35 to file my Allocation Questionnaire and no doubt face a few more hundred pounds in the run up to the action court hearing.

 

Who knows - had I followed the FOS path, I'd maybe have had a settlement by now!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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