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hi

 

in 2005 i took a loan with egg and was specifically told that i could have the loan IF i took the ppi.

 

i wrote to them a few weeks ago asking for transcripts of the call so i could prove it, and recieved a reply this morning saying that they don't profess to record all calls, have no recording of the call and that there is no way that their agents would do such a thing etc etc.

 

my problem is what do i do now. just complain to the financial ombudsman or what?

 

thANKS, NEIL :confused:

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First you must exhaust the Bank's complaint procedures. Make an official complaint to EGG and they should reply within a certain time or advise you if they need further time and the reason why. If after 8 weeks, you havent had a satisfactory response you should make your complaint to the Financial ombudsman. It is, I believe not allowed to make PPI a condition of a loan. Were you advised that you could get the PPI cheaper elsewhere? or that you could only take their PPI. :)

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