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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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Guys

 

Sorry to intervene here but I've been following this thread with interest and was hoping you might be able to offer me some advice.

 

My claim was stayed pending the Supreme Court case and Cobbetts have now applied to have it struck out. Having made reference to article 5(1) of the Unfair Terms in Consumer Contracts Regulations 1999 in my Particulars of Claim, I shall be objecting to this application and looking to submit amended PoCs concentrating rather more on the UTCCR 1974 and s.140 of the Consumer Credit Act 1974.

 

I am, however, a little bemused by Cobbetts approach and, in particular, their suggestion that if the court isn't willing to strike out my claim it orders a further stay. I don't really understand what all this is about and, in particular, what Cobbetts' motivation could be for suggesting such a thing.

 

There are more details on my thread...

 

STAYED CLAIM: What happens next?!

 

... on which, it goes without saying, I'd be really grateful if anyone wanted to share their thoughts or, better still, offer some advice as to how, precisley, I should proceed.

 

Thanks in anticipation

Fred_Funk

NatWest: seeking unlawful charges + interest incurred as a result of those charges of £4,292.82 and contractual interest (compounded) of £4,559.41. Court claim issued 16.01.08; acknowledgement of service filled by Cobbetts on 30.01.08

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Previously by rdm at #5069

they changed their argument from these charges are to cover our "adminlink3.gif costs" to these charges are a "cross subsidy" to pay for free if in credit banking and therefore are a core part of the contract/business.

I know I've read this numerous times but have yet to find what their QC actually said - any guidance please since this will be part of an argument that will need to be extremely well rehearsed.

Edited by kennyh
crap spelling
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You'll need to read the transcripts really, particularly the high court appeal and the house of lords (SC) as that is where cross subsidy really comes into play. The original defences from the banks (available on the OFT site) don't really mention cross subsidisation as an argument and it only came up once they lost the first hearing.

 

Day 1 - House of Lords

MR SUMPTION: Indeed. In this case, you are paying for the

6 convenience of being able to do that which you would not

7 otherwise be entitled to insist on: namely, that

8 transactions go through in spite of the absence of funds

9 and that you be allowed to borrow.

10 LORD MANCE: Actually, you are not, are you? You are really

11 paying to enable banks to operate a sort of reverse

12 Robin Hood exercise. Isn't it subsidising the richer --

13 MR SUMPTION: That is, with respect, tendentious nonsense.

14 LORD MANCE: Tell me why.

15 MR SUMPTION: Looking at it in terms of the contractual

16 relationship with which this regulation is concerned,

17 what you are paying for is the right to do that. What

18 your Lordship is referring to is what the bank does with

19 its revenue stream.

20 Now, that is not simply what your Lordship calls

21 Robin Hood-ery. First of all, it is a cross-subsidy

22 between those parts of the individual customer's charges

23 which are generated at a time when he is in credit, and

24 those when he is not.

25 One should not look at this simply in terms that

37

1 there are two categories of people: people who are

2 permanently in credit and people who are permanently in

3 debit.

4 But the fundamental objection to your Lordship's

5 point is that it is confusing what the charge is levied

6 before as between the customer and the bank and what the

7 customer spends the money on. It would be just as

8 pertinent -- ie, in my submission, not pertinent at

9 all -- to say that we were charging these in order to

10 pay increased dividends to our shareholders; now, of

11 course, an indirect way of subsidising the public purse.

12 LORD MANCE: There must in fact be a lot of cross-subsidy

13 between people who remain in credit. I mean, the larger

14 the amount you have in the bank, the more interest you

15 will forgo and the more, therefore, you are subsidising

16 someone who may remain perfectly in credit but only

17 has £10 in the bank.

18 MR SUMPTION: Cross-subsidy is inherent in almost any

19 complex package of services. It is absolutely

20 fundamental and it is not objectionable.

 

 

 

  • Haha 1
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afu's?

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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Cant we use the UN?

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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Yea, in an attempt to scare off the claimant (court costs etc) the bank requested it be heard in a higher court. The claimant, however, is entitled to legal aid, so that's two fingers to the bank. :D

 

 

In view of recent developments .i.e application to EU in Walls case.....How timely is your statement now...brilliant!!!:D:cool:

 

m2ae

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The Banks like higher courts as they are more likely to look at the legal and technical points rather than the unfair or moral position.

 

Look what happened with the test case, all going our way, until it got to the highest court in the land.

 

Lets now see if that is still the case

 

m2ae

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Govan Law is applying to the EU to bring proceedings against the United Kingdom under article 6(1) of the ECHR, it isn't as far as I can make out, taking the bank charges issue to Europe. From the article on Govan Law ''It is hoped that the Cabinet Secretary for Justice will reconsider his refusal to look at a law reform solution to prevent a class of persons, such as the pursuer, being limited in their ability to determine their civil rights before the Scottish courts.'' ( http://govanlc.blogspot.com/ )

 

Do the government's plans for the consumer redress schemes extend to Scotland ?

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Ahhh! well then this route is then asking for a change in the existing laws or to see that they dont in fact contravene EU LAwS that ought be im[plemented and applied properly currently....rather than hearing the case per se....

 

The means will be different...but I assume the outcomes will be the same.

 

For example Human Rights

 

Article 6

1-In the determination of his civil rights...everyone is entitled to a fair and public hearing within a reasonable time by an independant and impartial tribunal established by law.

 

©..to defend himself in person or through legal assistance of his own choosing, or if he has not sufficient means to pay for legal assistance to be given it free when the interests of justice so require

Article 6(1) deals with the general right to a fair trial in respect to both civil and criminal cases.It should be given a broad and purposive interpretation see Moreiva de Azvedo v Portugal (1990) 13 EHRR 721.

 

It encompassess the principle of ''equality of arms'' which is based on the accused to procedural equality with the prosecution.To put it another way the accused must have ''a reasonable opportunity of presenting his case to the court under conditions which do not place him at a substantial disadvantage vis-a-vis to his opponent''

 

The question is does legal aid cover the other sides COSTS if one were to lose..?

 

m2ae

Edited by means2anend
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There is a precedent in that the McLibel 2 even though they lost against McDonalds they won damages against the UK & one of the main concerns of the EU court was that legal aid was not available to them. Therefore the trail was not fair & a clear breach of Article 6

 

They also criticised the law in that there was little protection for those who spoke out against corporations which affected the everyday lives of citizens & the environment. They thought our libel laws too erroneous. Of course in this regard they are wrong its the Judgments that have been too erroneous

Edited by JonCris
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There is a precedent in that the McLibel 2 even though they lost against McDonalds they won damages against the UK & one of the main concerns of the EU court was that legal aid was not available to them. Therefore the trail was not fair & a clear breach of Article 6

 

They also criticised the law in that there was little protection for those who spoke out against corporations which affected the everyday lives of citizens & the environment. They thought our libel laws to erroneous. Of course in this regard they are wrong its the Judgments that have been erroneous

 

Is there a link to this McLibel case anywhere - I have searched for it and can't find it.

 

Thank you

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You mean it's actual beef in those things? Well, you learn something new every day. :shock:

 

 

Second thought, completely OT to th test case subject, but since someone started on the McLibel thing: There are no Amazon rainforests in Argentina, so how could the cattle rearing there affect the rainforests elsewhere? (feel free to answer on a BG thread, lol) I'm curious. :-?

Edited by Bookworm
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You mean it's actual beef in those things? Well, you learn something new every day. :shock:

 

 

Second thought, completely OT to th test case subject, but since someone started on the McLibel thing: There are no Amazon rainforests in Argentina, so how could the cattle rearing there affect the rainforests elsewhere? (feel free to answer on a BG thread, lol) I'm curious. :-?

 

I should have said it was Argentinian Cattle Barons producing beef in Brazil

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300 caggers 2000 visitors says it all.... this site is losing its power!!!

 

what do we do????

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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