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    • Hello, I am a private seller and recently sold a pair of trainers on eBay.  Everything seemed fine until just after the eBay 30 day mbg had expired.  The buyer contacted me with photos showing me that both shoes had ripped.  He wanted his money back, and after refusing to refund him, he then left me retaliatory and defamatory feedback on my profile to the effect that I had sold him fake trainers (this was removed by eBay).  He then initiated a chargeback via Paypal.  Invariably, the outcome was in his favour, and I have now been charged for the cost of the trainers.  I would have also been stung for the chargeback fee, but eBay refunded this.  Incidentally, I do have the email receipt of the trainers from when I bought them from a well-established and bona fide online retailer.  The susbequent conversation with eBay followed its predictable course, i.e. the chargeback is out of their hands etc. I have been in contact with citizens advice, and my bank.  Citizens advice told me that as a private seller I'm responsible for the "Title and description" of the goods, but not the performance, or the fitness for purpose.  To me it is clear; if you receive something that's not as described, you don't then use the goods, and more than 30 days later claim 'not as described'.  In my mind, this makes the claim fraudulent.  He's used the 'they're fake' card to give credence to a 'not as described' claim here, obviously, without any evidence.  My understanding is that the chargeback is unlawful, because the trainers were shipped as described.  However, I read something on an eBay forum regarding sellers having no statutory rights, i.e. no right to appeal against a chargeback decision, or to complain to the financial ombudsman.  Does this mean that if my bank disputes the charge on my behalf, it will be to no avail, even if it's recognisably a fraudulent chargeback?  I have reported it via the Actionfraud website. Any advice, anyone?  Would be most grateful!
    • Thank you, I have drafted my letters and started to complete the reply form, printed from this site and not using the one they provided.    2 questions, on the forum link it says to tick box D & I, the reason for box D will be given on my thread, what would my answer be to "I dispute the debt"?  Do I send anything for the Vodafone debt they have included?  I've only done 118 loan s. 77 & capital one credit cards so. 78    Thank you  
    • It'll be something to the effect of:  "I am in receipt of your letter before claim.  I was awaiting a passenger as a licensed cab driver on the Locton estate who subsequently cancelled the pickup after me waiting a while and will fight this in the small claims court if necessary. Plus I have friends who are experts in contractual law and make it their business to defeat these spurious PPC claims.  So issue the claim form or go forth and multiply, up to you"
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    • We have finally managed to obtain the transcript of this case.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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Unlike its competitors HSBC hasnt made a comment about cases in the court system but it states that "complaints" are to remain on hold while discussions on the way forward are held with the FSA and OFT.

 

S.

 

Well, will see what happens next and probably open my own fresh thread on the topic if things start to move forward, sideways or backwards

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Can someone explain to me why it is that whenever a point of law is decided in favour of the banks it suddenly becomes unimportant, and that the real issue is actually something quite different.

 

It has been said all along if this did go in favor of the OFT that the case was far from over.

 

I've always believed that the people that should be judging if a contract is fair or not are our county courts, not the OFT, and that seems to be re-affirmed by this judgment.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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I really hate to be making this comment but I feel I need to. People can ignore it a they see fit! Bear in mind that my family have had 4.8k in bank charges taken between sept 08 and march 09.

 

The banks are never going to refund this money, the only talk is regulating in the future...it probably won't happen again. They will have no intention of ever paying a penny back no matter how much legal action is taken.

 

I am not saying this is right , I am just stating a fact.

 

Could regrat posting this just trying to be honest, and I have lost a lot due to this.

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Chin up sammy, I think there will be some updates soon that will change your mind. If you take court action and the case is found for you you will get you money back, and court costs.

 

Good luck :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Cause created on facebook...

 

with both links to the petition on 'Number 10' and 'consumer action group' websites...

 

For those of you who have a 'Facebook' account, the cause can be found under 'Support the thousands of bank charges claimants'... Becoming a member will help circulate the information throughout the web...

 

Link to the 'facebook' cause page: http://apps.facebook.com/causes/407179

Edited by Bigredbus

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Chin up sammy, I think there will be some updates soon that will change your mind. If you take court action and the case is found for you you will get you money back, and court costs.

 

Good luck :)

 

 

I do hope your right, I have a case in, but in my head I have written it off. I am sometimes proved wrong, hard to believe I know, and I hope this is one such instance!

 

I am one of the lucky ones I think where we can just stand the loss, I know that is not the same for everyone

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Phantom - where d'you get it; the site template is currently suspended? I, too, need to apply for a couple

Ken

 

Kenny - Take a look at the announcement. Hold fire until further notice in respect of your claim.

 

The templates are "under review"

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I sent a email to lloyds yesterday as i have a claim going through with a company just saying that i was not happy with the result and if they did not pay me up i would carry on with the court prosedingsand this is there reply lol

Dear Mrs Anderson,

Thanks for your email enquiry.

We have not been advised that any changes have been made yet regarding the charges complaints. Once a decision has been made by the OFT, we can then go forward with the complaints.

If there's anything else we can help you with, please let us know.

Many thanks

Brian Jack

Email Support

Lloyds TSB

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Thanks Alan. There's absolutely no danger of having our cases struck out in that time is there? I spoke to my CC yesterday regarding a removal of the stay and they recommended moving swiftly as the bank was likely to be requesting all cases be struck off. I'd like to think he was just trying to be helpful, but I'm slightly concerned that the banks are ready to pounce on these stayed claims.

 

I think it would be very foolish for the banks to take that approach before they have considered their position, especially where the claim is clearly under Clause 5. The bank could end up with thousands of wasted cost claims if they try getting a claim dismissed on the basis of a judgement on irrelevant case-law.

 

Actually they do not have to do anything other than sit back and hope that the claimants don't bother to seek the lifting of the stay. A few months down the line the courts will no doubt have a tidying up sessions and dismiss those claims that are still on hold, or the banks will apply en bloc.

 

The other thing to remember is that the courts will be unlikely to process any request from the bank within a couple a weeks. It would no doubt have to be referred to a judge, and that will take probably 6-8 weeks minimum.

 

 

 

 

 

 

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Can someone explain to me why it is that whenever a point of law is decided in favour of the banks it suddenly becomes unimportant, and that the real issue is actually something quite different.

 

Because the OFT went down a different route to that adopted by CAG, MSE, etc, and failed. A judgement in favour of the OFT would have provided a short-cut, but we are effectively now back at the position we were before the OFT were involved. The judgement is more to do with the powers of the OFT, rather than the fairness, or otherwise, of the contracts we have with the banks.

 

The media gave massive publicity to the banks "victory" because they revel in bad news. You watch over the next few weeks as they start to pick up on the real facts, and again jump on the bandwagon of being the consumer champion.

 

 

 

 

 

 

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'Car2403' - This might sound a really silly question but why did the OFT 'NOT' use those sections?

 

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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I think it would be very foolish for the banks to take that approach before they have considered their position, especially where the claim is clearly under Clause 5. The bank could end up with thousands of wasted cost claims if they try getting a claim dismissed on the basis of a judgement on irrelevant case-law.

 

Actually they do not have to do anything other than sit back and hope that the claimants don't bother to seek the lifting of the stay. A few months down the line the courts will no doubt have a tidying up sessions and dismiss those claims that are still on hold, or the banks will apply en bloc.

 

The other thing to remember is that the courts will be unlikely to process any request from the bank within a couple a weeks. It would no doubt have to be referred to a judge, and that will take probably 6-8 weeks minimum.

 

Thank you Alan - this is very reassuring and most appreciated!

 

So the info being posted on banks such as LTSB's websites regarding ordering courts top dismiss all claims on hold, you would see as banks scare-mongering in the hope we'll all discontinue our actions and is to be ignored as the pure drivel it obviously is:D

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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I think it would be very foolish for the banks to take that approach before they have considered their position, especially where the claim is clearly under Clause 5. The bank could end up with thousands of wasted cost claims if they try getting a claim dismissed on the basis of a judgement on irrelevant case-law.

 

Actually they do not have to do anything other than sit back and hope that the claimants don't bother to seek the lifting of the stay. A few months down the line the courts will no doubt have a tidying up sessions and dismiss those claims that are still on hold, or the banks will apply en bloc.

 

The other thing to remember is that the courts will be unlikely to process any request from the bank within a couple a weeks. It would no doubt have to be referred to a judge, and that will take probably 6-8 weeks minimum.

 

Thanks Alan. That's reassuring. I guess, like many, I heard the bullish statements from many High St Banks yesterday and feared the worst.

 

Onwards & Upwards. :)

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Thank you Alan - this is very reassuring and most appreciated!

 

So the info being posted on banks such as LTSB's websites regarding ordering courts top dismiss all claims on hold, you would see as banks scare-mongering in the hope we'll all discontinue our actions and is to be ignored as the pure drivel it obviously is:D

 

As I say, it would be a very foolish approach without first looking at each individual claim to assess whether the judgement relates to the claim.

 

The courts will clearly have a massive amount of work to do relating to this judgement, so it would seem extremely unlikely that they would be in a position for several weeks to entertain such applications.

 

I imagine the courts will also be waiting for instructions themselves before going ahead with a major strikeout binge - remember the OFT could still seek permission to appeal to Europe, and the situation could change again.

 

Of course, even if a claim was struck out without a hearing it would be a fairly simple process to get it reinstated on the basis that the bank were relying on the wrong case-law.

 

If a court decided to hold a mass strike-out of claims then we would have to seriously consider challenging that, and would be seeking advice from counsel on a challenge.

 

 

 

 

 

 

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I really hate to be making this comment but I feel I need to. People can ignore it a they see fit! Bear in mind that my family have had 4.8k in bank charges taken between sept 08 and march 09.

 

The banks are never going to refund this money, the only talk is regulating in the future...it probably won't happen again. They will have no intention of ever paying a penny back no matter how much legal action is taken.

 

I am not saying this is right , I am just stating a fact.

 

Could regrat posting this just trying to be honest, and I have lost a lot due to this.

 

I tend to think the same, but it wont stop me being a royal pain the arse to my bank, they have had it easy for far too long

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I'd have to disagree. From the legislation the Supreme Court have hinted at it is clear the OFT were in the same copse but simply barking up the wrong tree. The advice from the Judge was actually very encouraging and the arguments contained under regulation 5 makes perfect sense and is entirely applicable to this situation.

 

We need to remember what it was the OFT were asking for - essentially the banks were questioning the authority of the OFT to get involved at a certain level and unfortunately with the legal argument the OFT pursued the Supreme Court had to make that decision. The actual issue of charges being fair was never even part of this hearing, that would have come later on had the OFT won the case and been able to determine the true cost to the banks, thus triggering a refund of the surplus amounts taken.

 

The new argument we can all soon bring is actually far more potent and direct, the banks as far as I can see will have a harder time of defending this particular condition of the UTCCR. We most certainly have many options still open to us and rest assured they will be explored.

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Well if people start to apply to courts en-masse it'll come full circle. That was one of the reasons in 2007 - The courts could not cope. Courts work on budgets and are not geared up for mass applications of this nature.

Michael

When I was young I thought that money was the most important thing in life; now that I am old I know that it is. (Oscar Wilde)

--I like to be helpful wherever possible however I'm not qualified in this field. I do consider carefully anything important (normally from personal experience) however please understand that any actions taken are at your own risk--

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they think we are going to go away and from the comments on here and other forums I think people are just going to go away which is what the banks and the goverment and the courts want, thats half the problem with this country no one has any fight left in them its just eaiser to lie down and accept it.

 

 

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