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    • Hi. Could you post up what they've sent please so we can see what the charge is? Cover up your name and address and their reference number. HB
    • I've looked through all our old NPE threads, and as far as we know they have never had the bottle to do court. There are no guarantees of course, but when it comes to put or shut up they definitely tend towards shut up. How about something like -   Dear Jonathan and Julie, Re: PCN no.XXXXX cheers for your Letter Before Claim.  I rolled around on the floor in laughter at the idea that you actually expected me to take this tripe seriously and cough up. I'll write to you not some uninterested third party, thanks all the same, because you have are the ones trying to threaten me about this non-existent "debt". Go and look up Jopson v Homeguard Services Ltd, saddos.  Oh, while you're at it, go and look up your Subject Access Request obligations - we all know how you ballsed that up way back in January to March. Dear, dear, dear - you couldn't resist adding your £70 Unicorn Food Tax, you greedy gets.  Judges don't like these made-up charges, do they? You can either drop this foolishness now or get a hell of a hammering in court.  Both are fine with me.  Summer is coming up and I would love a holiday at your expense after claiming an unreasonable costs order under CPR 27.14(2)(g). I look forward to your deafening silence.   That should show them you're not afraid of them and draw their attention to their having legal problems of their own with the SAR.  If they have any sense they'll crawl back under their stone and leave you in peace.  Over the next couple of days invest in a 2nd class stamp (all they are worth) and get a free Certificate of Posting from the post office.
    • Yes that looks fine. It is to the point. I think somewhere in the that the you might want to point out that your parcel had been delivered but clearly had been opened and resealed and the contents had been stolen
    • Hi All, I just got in from work and received a letter dated 24 April 2024. "We've sent you a Single Justice Procedure notice because you have been charged with an offence, on the Transport for London Network." "You need to tell us whether you are guilty or not guilty. This is called making your plea."
    • Okay please go through the disclosure very carefully. I suggest that you use the technique broadly in line with the advice we give on preparing your court bundle. You want to know what is there – but also very importantly you want to know what is not there. For instance, the email that they said they sent you before responding to the SAR – did you see that? Is there any trace of of the phone call that you made to the woman who didn't know anything about SAR's? On what basis was the £50 sent to you? Was it unilateral or did they offer it and you accepted it on some condition? When did they send you this £50 cheque? Have you banked it? Also, I think that we need to start understanding what you have lost here. Have you lost any money – and if so how much? Send the SAR to your bank as advised above
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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Furious to say the very least. I agree with the others on here, Dont get mad get even. we obviously cannot trust the people that are supposedly fighting on our behalf so we now have to take the fight into our own hands. We should all carry this on to the courts. Each case should be looked at individually. I really cannot see the banks attending each and every case it would surely cost them an awful lot more.

 

As for others who think that CAG have just jumped onto the band wagon. CAG has saved my home, and my childrens futures I wouldnt call that jumping the band wagon . If you do not agree with all the hard work that goes on amongst the site and its members then go and crawl back into your tiny little narrow minded hole !!!!!!!!!!!!!!!

 

olives xxx

 

p.s this is just my personal opinion

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Am i the only one who is seeing this as a positive thing ,

 

The stay now has to be lifted

Still no judgement as to the fairness

The banks well never explain these charges in court

 

Completely game on in my eyes , just let the local court decide what is fair and what isnt.

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"But it is obvious on reading the charging structure that charges cannot be directly related to the actual costs of providing any particular service triggering them."

 

In other words, the Supreme Court appears to have overuled the lower court's ruling that these are not penalties....

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but i thought there are two arguments , 1 penalties - 2 fairness

 

 

Yes, and this ruling simply implies that its up to the Courts to decide on both. Its just that the OFT cant assess for fairness.

 

We are back to where we were pre-test case.

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Yes, it will be interesting to hear what they have to say about the waiver.

 

Is it the MoJ who is responsible for keeping it in place?

 

It's the Financial Services Authority, introduced at great expense and to little effect by our esteemed PM.:rolleyes:

 

Els

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The Consumer Forums - The Fight Goes On

 

As we read further into today's judgement it has become clear that the OFT may have used the wrong part of the UTCCR. The Supreme Court have pointed to Clause 5 of the Regulations as a better possible avenue for the OFT to have used, and this may lead consumers to consider rewording their claims.

 

Clause 5(1) states that "A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations arising under the contract, to the detriment of the consumer."

 

Any clause allowing a bank to impose repressive charges, and increase and change those charges at its own discretion would be extremely likely to put the bank in a dominant position - and therefore the term should not be allowed to stand.

 

Obviously the judgement is still being analysed, but it would seem that the fight is most certainly not lost.

 

 

 

 

 

 

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So as someone who only paid her £200 AQ fee yesterday, all is definitely not lost?

LTSB PPI on various loans (current/settled) - Refunded inc 8%

 

MBNA 1 Charges - Refunded inc CI

 

MBNA 1 PPI - Refunded

 

MBNA 2 Charges - Refunded inc 8%

 

MBNA 2 PPI - Refunded

 

MBNA 2 Accident Ins - Refunded

 

Swift Advances (settled) Mortgage Charges -Partially refunded

 

Swift Advances (settled) Mortgage PPI - Refunded inc CI & 8%

 

Sainsburys (settled) Loan PPI - Refunded inc CI +8%

 

Sainsburys (closed) Card Charges - Refunded inc CI + 8%

 

M&S Money (closed) Card Charges - Refunded inc CI

 

M&S Money (closed) Card PPI - Refunded inc 8%

 

Direct Line (settled) Loan PPI - Refunded inc CI + 8%

 

Debenhams Card (closed) PPI - Refunded inc 8%

 

Swift Mortgage Charges -Refunded

 

Hitachi Finance (closed) Charges - Refunded

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Well I have immediately sent an email to number 10 regarding this, the government need to understand how angry and betrayed people feel.

The more of us that send the message through to the polititions that this "old boys club" decision will not be taken lying down the better. It may also push the OFT into pursuing the issues-thier website now says they are looking into the judgement and will make a statement in December.

 

I agree about some kind of mass protest using one or more of the banks involved. On mass withdrawals on one day, sort of a run on one bank might scare em a bit, or the DD suggestion by a previous poster.

 

Ali x :mad:

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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wow ...agreement:) first time for everything

 

this is the way ive viewed it.

 

We have lost in the sense that these charges are now seen as a charge for service.

 

However there nothing to say whether these charges for service are fair or unfair.

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I thought Regulation 5 was the one we were using anyway? I am hopelessly lost!!!!!

 

I am starting to feel completely disillusioned with all aspects of the way this country is going. I have lost all faith in the Banks and Government and thanks to this ruling now the law too! It just makes you angry

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The finding DID NOT say the charges are fair & reasonable it said the OFT could not rule as such which means we are still able to challenge the banks as before Its just that a ruling in favour of the OFT would have saved us the trouble

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Every ruling seems to be about unauthorised overdraughts, but what about unpaid DD's, surely we can still go to court over these as no service has been supplied and they are penalties.

 

The unauthorised OD & Unpaid DD/SO charges are lumped together in this case - see paragraph 3 of today's judgment:

3. The question for the Court is much more limited, and more technical. It is whether as a matter of law the fairness of bank charges levied on personal current account customers in respect of unauthorised overdrafts (including unpaid item charges and other related charges as described below) can be challenged by the respondent the Office of Fair Trading (the “OFT”) as excessive in relation to the services supplied to the customers.
Cheers

Michael

Please note that the right to reproduce any part of any post I make on this forum is restricted under copyright law.

 

Please see the following copyright statement

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sparks is tottally right!!!

 

this is what i was saying and i now understand the statement "we hope this clarafies the situation" , because it does 100% , there is now nothing to stop ppl from taking their banks to court.

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