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    • Please name the dealer   I would start off by sending them a letter of rejection seeing as you are within the 30 days. This doesn't mean that you have to reject it but it reserves your position. Secondly, on the basis of what you say, I don't think that you need necessary to find the cheapest place. You should be looking at the best quality that you can find. I think the best thing to do would be to get to competing quotations for the work you propose to have carried out – and not necessarily at the cheapest place, but a couple of proper reputable garages – authorised for that kind of vehicle. Inform the dealer as to what you are doing and providing with copies of the estimates for the work before you put it in hand. Give them five days to object or to make other comments. Make it clear to them that once the work is carried out that you will be looking to them to reimburse you. Of course you are opening a can of worms here because if you get some further problems – more serious – you may find that the dealer is starting to say that because you have carried out your own work so your own repairer on the car, they cannot now say that any defects were inherent in the purchase – and that they may have been introduced by 1/3 party repairer. I'm afraid that you have certainly fallen into a trap of buying a car a long distance away from where you live. We find that people often tend to do that because they think the car they have found is the only one in the world for them. They forget to factor in the difficulties that they will be if there are defects – particularly if the car stopped altogether – the cost of transportation to the dealer, the cost of having to travel up and down the country to collect the car – and of course these difficulties could emerge several times through the initial years of your ownership of the vehicle if you are relying on your statutory rights and expect the dealer to meet those obligations. Furthermore, if you have to bring a court action against them you are now dealing with multijurisdictional claims – suing out of Scotland against the defendant in England and that adds to the complications. It's too late for you to do anything about this – unless you actually decide to reject the vehicle – but at the very least, other people who come across this thread may get some benefit from these comments. I think it's important for you to get the best quality repair you can and to make sure that the dealer is aware of what you are doing so that if later on they try to deny responsibility for further defects, that you will be able to show that they were fully appraised of what you are doing and they will have less room to manoeuvre themselves out of their statutory obligations. I'm afraid that purchasing a car from one dealer and then having it repaired by another service provider, brings into the same kinds of difficulties that somebody who purchases a central heating boiler from one supplier and then has it installed by a different supplier find themselves in. When things go wrong, the seller blames the installer. The installer blames the seller – and you, the customer, are piggy in the middle. Not a good place to be. I notice that you are doing things on the telephone. Big Fail! Read our customer services guide. In your situation you should be extremely careful to make sure that you have got a record of everything and a full paper trail
    • What information do DVLA need for a provisional licence ?   Think the ID issue needs to be looked at a bit more. Surely you have birth certificate, school information, Doctors records. School and Doctors should provide a letter to help with ID.                
    • Amex as with any creditor must help you the FOS should go with you and make them remove all interest charged from the very 1st time of asking for help. the FCA regulations actually almost dictate it, they most certainly clearly state that if the are FCA registered they must help.   it's very telling they have no marked your credit file....almost as if they know they are wrong. it's also telling that an irresponsible lending complaint might well be in order hear too, they can just keep upping the credit limit without checking you can pay. and ofcourse covid plays its part here and they've already admitted as they allowed payments holidays until october in line with the rest of the industry and they should be continuing that. you problem is you keep using the phone, no paperwork no record of things discussed. i'd get an SAR off to them. and get the comms/account log and all the statements from day one and go nail them.
    • Hello CAG, Bit of a long post, may want to get a cuppa before starting reading... 😁   after being a lurker for many years and trying never to get into a mess with credit cards like i did 20 years ago, i've got myself into a mess with Amex... I've tried being open and honest with them, but now getting the feeling they are messing me around.    Its not a chargecard, but a Nectar Credit Card with them. TAKEN out 2016. Balance is just under £15k as of today, was almost at £17k.  Debt still owed by Amex, not been sent to NCO/Arrow etc - YET...    Background (short version): Was all fine with more than min. payment (£500 or so), being made until April 2020 when a number of things reduced my monthly salary from work (mainly, take a pay cut or be made redundant), so I soon quickly realised i needed to tighten my belt quickly. Phoned Amex, advisor said nothing they could do except Payment Holiday. Was put onto that for 3 months, told that Amex will be in touch at the end to restart payments. I asked about interest being stopped/frozen/reduced - not possible. So agreed to payment holiday to give me breathing space. 3 months came and went, no contact from Amex... No payments made, interest still racking up at around £300 a month...    Rang Amex back (July 2020), we cant do anything today because your in the middle of the statement cycle call back next week. Called back week after, no solution yet (i asked about things i seen on Amex US website = Regain program - basically freeze card, lower interest rate and pay a set amount for 12 months - more about this later) > Not available in UK yet.   Want to stay on payment holiday Mister B? I asked if there was any way interest could be stopped as this is making the balance increase and increase. No. Do you want to stay on Payment Holiday? Ok. (Bear in mind, if i came off Payment holiday. Minimum Payment was around £570 per month.  So, stayed on payment holiday... Didnt hear anything from Amex again. Called back up in September 2020. Please call back in October after 10th and we can assist.   Called back after October 10, went through loads of stuff, different options etc, was warned that Payment Holiday might not be extended much longer, but now have a program. Worked out with Amex woman that i could pay around £200 per month. But please stop interest - no we cant but we can reduce this down to 9.9APR instead of 23%... . Amex woman said she needed to submit details to 'Seniors' at Amex, please call back next week for update.   Called back week after, advised that first Amex woman was wrong and had made mistakes, shouldn't have told me what she had told me, £200 is too low, minimum would be £389 per month for 12 months or account will default. Told Amex woman 2 that couldn't afford it, went through this last time, etc etc. Amex woman 2 went off, came back, £329.74 is minimum they can possibly accept, 12 months at that amount per month and interest would be lowered, but not stopped. If you dont take out this 'Program' then account will default and will be passed to NCO or Arrow (I hate them both).  Went off, tried to get loans etc, all refused. Rang Amex back, reluctantly agreed so i can keep credit rating at 'good'.  So, been paying since Nov 2021 @ £329.74.    Letter arrived in December - due to out mess up with moving accounts around whilst on payment holiday, we are going to give you £3074 back. Logged into account, only £30.74 refunded, not £3074. Phoned Amex cos thought it was a joke/mistake - Spoke to some bloke - Oh dont worry, the rest will be applied to account automatically in 7 days. he advised was genuine but then got cut off during call. Called back, spoke to some other bloke, yes, looks genuine but please hold... Came back 10 minutes later. Oh, its a mis-print, you are not the only customer to receive one of these. Each should have been £30.74 not £3074. Me = Gutted.    Wrote a letter to Amex saying how dissatisfied i was with general customer service and felt they were incompetent, blah blah etc. Final response received, Complaint partially upheld, heres £150 credit because we were a bit silly, but thats it. IF your still not happy, go to FOS. Opened a case with FOS... Have sent them the complaint letter to them and have had a call from them about this... FOS are backlogged though and will take another 3 months for complaint to be looked at by them.   Let me make this 100% clear, fully admit to owning the debt, yep, ive spent this money (wish I knew what on, cos having got much to show from it - just general stuff and holidays)... Not trying to shirk out of it, trying my best to keep up with re-payments but im really struggling. After I got paid on 1st April, after paying all outgoings i had £9.83 left in current account so am having to go into overdraft each month which is just a vicious circle.  I would really like to NOT have to down the default route and trash my credit rating and then have to deal with the morons at NCO / Arrow etc.    Meanwhile, this is where I need the advice of the CAG experts... - Credit Limit increases... These were coming every few months and it was just being upped and upped and upped. Credit limit eventually was stopped at £15,400. Some of the increases I never even received letter for, just noticed when I logged into account. >>>> Would this be a case for irresponsible lending?   - Stopping interest - I've read something on FCA site that they recommend (not policy) that if a customer is put onto a payment holiday then they recommend freezing interest for customer so the debt doesn't continue to build. I've asked time and time again, Amex just refuse.  >>>> Any tips on how to get Amex to play ball?    - Full & Final/Short settlement I've rung Amex today, told them I might be able to pay it off. Initially they said full balance, i then pushed, they then said they would accept 80% of balance, pushed them a bit more, got it down to 70%. >>> Surprised, and then very surprised they would accept 70%, anyone else think this is a bit odd? Normally they wont budge, or they wont budge from their first offer... Could their be something wrong on account (missing CCA etc?), or do they want rid of me and account as much as I do with them?   - Cant really keep going at these £329.74 repayments. Something is going to have to give somewhere. I believe they wont go any lower and they will just default it i send £100 instead of £329 and send it out to NCO/Arrow. This might not be a too bad thing though because this would stop the interest right? Anyone thoughts on this?    Anyone think of anything else I could try with them? Again, its still with Amex, not defaulted or anything yet, yep, its all my own fault, i've spent the money, dont deny that, just feel Amex have took advantage etc.   Many thanks for reading. Any advice is greatly appreciated.   Kr, Mista B.     
    • Ok so we have complained to HMRC but were still no further forward with getting the P45/P60. We need this as DVLA has said they need more proof of who he is before giving him a provisional license.  What more can l do. 
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GHD's caught fire while using, what can I do?


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I have a pair of GHD straightening irons that I bought in July 2003.

 

While I was using them a couple of weeks ago they caught fire. A flame shot out from the cable where it joins the irons, scaring the s**t out of me, so I dropped them onto the carpet!

 

I sent them back to Jemella, the people who manufacture the GHD's with a covering letter explaining what had happened.

 

I received a reply this morning stating that they were well out of the warranty period and that the break in the cord where it caught fire was due to "excessive flexing of the lead wire over a period of time". Also that "the plates were loose which is due to wear".

 

They offered to repair them at a cost of £43.00.

 

I used my irons over three years, on average, a couple of times a week and I NEVER wound the flex around them when storing them.

 

Does anyone know whether I have any recourse, can I demand a FOC repair or replacement irons or will I have to buy a new pair.

 

Any help and advice would be most appreciated.

 

Angie (now with frizzy hair!)

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Sorry to say this but I think that you have worn them out and the manufacturer is under no obligation to repair them beyond the stated garantee period, which is usually one year.

 

You will need to buy some new ones I fear.

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Thanks for your message. I would understand if one day I tried to use my irons and they wouldn't work, I wouldn't expect GHD to do anything about it. But the fact that they caught fire is worrying. Had I been using them on the back of my hair, it could well have caught alight. Surely they would have had to answer for it if my head turned into a giant fireball?

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i dont know about this one.... you see if you only use them a few times a week for a period of 15 mins max each time to straighten your hair then over a week it is 1 hour of use a week, so over a year its what 52 hours a week so over 3 years its 150 hours use ??? so i would say that 150 hours use is not a lot.... i am a hairdresser and have had my ghds for 4 years and use them many times a day 5 days a week.... so if you write to them and say that they have not been used to their full potential bla bla bla,and surely they should last longer than 150 hours (approx) and that you only use them for personnel use as you are not in the hairdressing trade, and that BECAUSE THEY ARE SOOOOO GOOOOD YOU ONLY NEED TO USE THEM ONCE OR TWICE A WEEK...... kiss up, then ask them to pleeeaseee reconsider their decision, offer to pay for the postage and packaging. maybe this would help....!!

 

good luck lisaxx

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My GHD's have done the same, I've had them 14mths and one day a massive spark shot out from where the cable goes into the irons. Since then they haven't worked - they turn on and start to heat up and then they die. I never thought about writing to them..I might just do that.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

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Seem to remember a big post about this a while ago... think it was bw.... will have a look

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

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Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

Halifax - £1400 reclaimed. Now on a crusade to help others!

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Thanks for that Lisa, I'll try the kissy up tack and ask them to reconsider.

 

Dolly, the address to post your straighteners to is :

 

Jemella Ltd

Unit 12

Ryefield Way

Silsden Nr Keighley

West Yorkshire

BD20 0EF

 

the telephone number is 0845 3301133

 

If you send by special delivery it's about £5.00, recorded will be cheaper though.

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Well, I'll take a guess what the kissy-up will get you, which is a great big fat wad of nothing, but hey, I hope my cynical self gets proven wrong (by law of average, it MUST happen some time!!!:p )

 

If kissy up gets you nowhere, let me know and I will happily post here the letter I had to send to Jemella to get things sorted. Meanwhile, do read my thread as linked by pmhread, and especially the court claim report.

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Thanks for the link, very interesting, especially with regards to the court action against them. In their letter to me they stated that they had very stringent safety tests....

 

Anyways I just saw this when I googled faulty ghd's....

 

"Just to let you know what happened when I phoned GHD about their faulty hair straighteners. I simply said that according to the Sale of Goods Act I was entitled to compensation for faulty goods for up to 6 years after the item was bought, regardless of the 1 year warranty. The women on the phone said she'd speak to the supervisor, so she disappeared for a minute. When she came back to the phone she said that GHD would repair the hair straighteners for free and send them back to me by recorded delivery in the next few days. I received the repaired hair straighters 7 days later."

 

So a change of heart, I will state that my level of usage would in no way count as excessive and I will also mention the sale of goods act.

 

I think I'll insist on a new pair rather than a repair, owing to the fact they'd caught fire once and could do so again.

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If kissy up gets you nowhere, let me know and I will happily post here the letter I had to send to Jemella to get things sorted.

 

That would be great thanks.

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GHD

PO BOX 397

Keighley,

BD20 0WX,

 

 

Dear Sir/Madam,

 

I was extremely disappointed in your answer regarding the ceramic styling irons I returned.

 

I do not accept that an appliance that is approximately 16 months old should fail under “wear and tear”. I do not accept that what seemed to be an electrical internal problem inside a non opening casing could possibly come under “wear and tear”. I do not accept that because it is over 12 months old, it exonerates you from your obligations as regards satisfactory quality. I certainly do not accept that one should have to pay £23 for repairs when one has paid £110 or so for an item less than 18 months after purchase.

 

I refer you to The Sales of Goods Act 1979 and its explicit terms:

The Sale of Goods Act 1979 (as amended) says that goods should be as follows:

·Of satisfactory quality.

This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods.

 

Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults). (…)

Also:

“A guarantee is extra to your rights under the Sale of Goods Act.”

 

I must say that when I posted about this problem on the Consumer Action Group, the response about your company was very complimentary and I am therefore even more surprised about your current response.

 

I must ask you to reconsider your response, failing which, I must ask you to return the faulty item to me so that I may pursue the matter further, up to and including the issue of Summons in the County Courts if necessary.

 

Yours sincerely,

 

Obviously, you'll need to tweak it, and I would add the additional info found since, but you get the picture.

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No way!!! You want the new pair for free as a replacement of the faulty ones :)

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

Halifax - £1400 reclaimed. Now on a crusade to help others!

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The woman I spoke to (Barbara Chapman) was insistent that they had been overused due to the plates being loose. She also said that the fact they caught fire was one of the hazards of all hand held electrical items, eg hoovers, irons etc. I mentioned the court case and she said that it had nothing to do with the cord catching fire and was an other safety issue and that the items in question were all made in 2002 and had since been recalled. When I mentioned the article referred to a woman whose starighteners had caught fire and that she informed Trading Standards I was told the article was inaccurate and not to believe the papers!

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I think we should be careful here. It is all well and good to champion consumer rights but let us not exceed our rights and expect to get something for nothing. You admit that you bought this product in 2003, it is now 2006 and you admit using the product. On what grounds are you claiming that the supplier is still liable?

 

My company supplies many large retailers and we are constantly being asked to replace products that we have supplied that have clearly been damaged by customers or have worn out through normal use over time.

 

I have read another post on this site where a Landlord is asking a tenant (the tenant posted) to pay for a sofa and mattress that have been in the property for four years because it is the Landlord's opinion that they are worn out and the tenant should pay. Yet the advice to the tenant is to hold out due to the fact that after four years you would expect wear and tear and the Landlord should not expect payment. I agree with this as I am sure most of you would.

 

Yet now this thread appears to advocate that we should expect to get anything replaced anytime we like. You should take their offer of a new pair for the price of the repair; they have no obligation under any law to do even this.

 

You can try for more by all means but do not be surprised if they dig their heels in, I would.

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Vanquis - Claim issued, no AoS or Defence received

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Of course no-one can make the decision for you at the end of the day... If you feel you haven't had £100 odd of usage out of these things then you have a right to complain.

 

After 3 years of light usage, I would not expect to be nearly set on fire by a pair of hair straigheners..... and not just because I'm a bloke LOL

Just the FAQ’s ma'am. Please read 'em thoroughly before jumping in. Cheers :)

 

Find all the letters under the rainbow here

 

Being a man, I am always right (however I will make no admission of liability if you have misinterpreted my instructions!! :) ) If you are in any doubt, then consult a professional. All opinions offered on this site are just that, and should not be taken as legal advice.

 

Halifax - £1400 reclaimed. Now on a crusade to help others!

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Personally as these are supposedly built to be used professionally then 3 years of light use should mean they should last longer, also read the other thread where the importers of these have been fined a lot of money by TS for selling electrically inferior products so yes I think they should repalce them

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She also said that the fact they caught fire was one of the hazards of all hand held electrical items, eg hoovers, irons etc
.

 

Really? I am sure Trading Standards AND Health & Safety would be DELIGHTED to hear that novel intepretation! There isn't a chance you recorded this, by any chance?

 

I mentioned the court case and she said that it had nothing to do with the cord

catching fire and was an other safety issue and that the items in question were all made in 2002 and had since been recalled.

 

She is, hang on, what's the word?... Oh, yes, LYING.

The prosecution brought by Gloucestershire County Council Trading Standards Service followed a complaint made by a Gloucester resident in January 2003 who had been alarmed to see flames and sparks coming from the product after the power cord failed.

 

When I mentioned the article referred to a woman whose starighteners had caught fire and that she informed Trading Standards I was told the article was inaccurate and not to believe the papers

 

And of course, she would have no interest in being economical with the truth, would she?

 

You have choices here: 1 - You can pay less than 1/2 price for brand new irons.

2 - You can call their bluff and hold out and see who blinks first. It could end up with you taking them to small claims, where you could and would rely on previous case to prove your point.

3 - You could call TS 1st and see what they have to say? With Jemella's history, they may well be able to advise you one way or another?

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Oh no, just seen your message BW after paying up for a new pair.

 

I'm about to order these also, SCP TOURMALINE CERAMIC HAIR STRAIGHTENER which are on special offer at £34.95, down from £79.99 this month only. They have a 14 day return policy on them.

 

If they are no good I'll return them within the 14day period and keep the new GHD.

 

If they are good, then I have a brand new pair of GHD which will go on ebay for £65 or to a deserving friend / family member for £43.

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hey if you wanna sell the ghds please email me.

 

but to be honest once you have used the ghds you will find it hard to go back to another pair.

 

lisaxx

if i have helped you at all click please the scales on top right!

 

ABBEY

11/4 S.A.R - (Subject Access Request) SENT OFF

1/6 LBA SENT

22/7 LETTER SENT REQUESTING THEM TO REFUND CHARGES

15/7 STATEMENTS RECEIVED (ALL 6 YEARS WORTH)

20/7 CLAIM ISSUES IN OLDHAM COUNTY COURT.

8/8 CLAIM ACKNOWLEDGED GIVING THEM TILL 21/8.......

SETTLED IN FULL!!!!!!!

 

T MOBILE i won!

16/6 Data Protection Act SENT OFF

 

5/8 t mobile have failed to comply with the Data Protection Act/S.A.R - (Subject Access Request) reques ....BRING IT ON BABY!!

7/8 LBE SENT GIVING THEM 7 DAYS TO COUGH UP MY CASH

7/9 FULL REFUND BEEN SENT!!

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  • 1 year later...

Hi, I realise that this thread ended a while back....I have just had the same problem. Today, sparks shot out of my straighteners from the area around the ceramic plates. Following this a flame ignited through the cord at the end nearest to the ceramic plates. After a couple of seconds, the flame died away. I have the straighteners since December 2003 but to be honest they have only been used on average twice a week, not "heavy" usage by any standard.

 

I emailed GHD today and after reading the information here, am eagerly anticipating their reply.....did anyone have any success?

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Yes - they did.

 

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/3366-ghd-straighteners-result.html?highlight=Hair

 

Perhaps start your own thread, rather than dredge up old ones and hopefully the CAG can help you out.

 

:) Good Luck

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Victory over Vodafone: default removal

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Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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