currys want me to pay £55 for recovery disc

[patdavies]

You need a re-install of Windows.

 

As you already have a valid licence (the sticker on the bottom of the machine), there is no problem whatsoever with borrowing a disk and using it (but with your CD key - again on the sticker), This will not in any way void the warranty as the software is warranted.

 

Once you have it working make the back-up disks!

[shayna32]

Thanks for all your help and advise.

 

I have found the following link and have sent it to my friend to burn it on his computer as for some reason my daughters pc wont do it can somebody please check and tell me this is the right disc i need to be burning.

 

http://http://support.packardbell.com/uk/item/index.php?i=6945490100

[ForestChav]

Thanks for all your help and advise.

 

I have found the following link and have sent it to my friend to burn it on his computer as for some reason my daughters pc wont do it can somebody please check and tell me this is the right disc i need to be burning.

 

http://http://support.packardbell.com/uk/item/index.php?i=6945490100

As I said, Im not sure bootdisk16 works on the newer builds, but it is always worth trying - and it does have access to comprehensive diagnostic tools.

You need a re-install of Windows.

 

As you already have a valid licence (the sticker on the bottom of the machine), there is no problem whatsoever with borrowing a disk and using it (but with your CD key - again on the sticker), This will not in any way void the warranty as the software is warranted.

 

Once you have it working make the back-up disks!

That wouldn't work - Not only would booting from a Vista DVD and reinstalling using the product key wipe the machine (and consequentially, the recovery disk creator), removing the facility to do so anyway; it would also fall foul of the EULA which states that an OEM install of Windows is only genuine if both the media and the key are genuine and supplied with the machine, in other words the resultant install will only be legal if you use the key supplied with the machine AND media from the OEM (in other words, the recovery partition, discs created from the recovery partition, or discs from the OEM - PB). You can do it, of course, but if MS decided to use that as a criterion for WGA and enforce it then it would probably result in a deactivated install. AIUI, the situation with retail copies is slightly different.

 

Vista, unlike XP, does not have the facility to repair from the media by essentially installing over itself (like XP does) - which I consider personally to be a step backwards, as there are occurrences where a repair install would fix the machine without needing to wipe the disk.

 

It would not affect the hardware warranty on the laptop itself, which is independent of OS. However, if you were using non-standard settings (in other words a different OS, or introducing non-supplied hardware [which we all do]) then it isn't unreasonable to expect to test on the factory settings (which are set up by the manufacturer to work with the hardware) to be sure it isn't a software problem - in this case, the discs may be needed anyway.

 

OP - Provided you are categorically sure that you can NOT start the recovery by any other way, it looks like you'll need to buy the CDs... If you spoke nicely to Currys - it's a long shot - they might reimburse you as a goodwill gesture but I suspect not.

[shayna32]

OP - Provided you are categorically sure that you can NOT start the recovery by any other way, it looks like you'll need to buy the CDs... If you spoke nicely to Currys - it's a long shot - they might reimburse you as a goodwill gesture but I suspect not.

 

I have tried everything mate repair, safe mode, safe mode with networking, safe mode with command prompt last known good config.

 

Then tried f8 f10 f11 f12 and absolutely nothing working.

 

One of them threw up the message blah blah system recovered does this mean it has previously been through a recovery as my daughter has now said that she seems to remember it coming up on screen about packard bell revovery but she turned the laptop off not realising what it was

 

Think i might try giving them a ring tomorrow and see if i get a different chap on the phone that i can sweet talk into sending me the disc for free.

 

If not like i said my friend has now told me he has burned me the recovery disc so i'll try that.

[ForestChav]

OP - Provided you are categorically sure that you can NOT start the recovery by any other way, it looks like you'll need to buy the CDs... If you spoke nicely to Currys - it's a long shot - they might reimburse you as a goodwill gesture but I suspect not.

 

I have tried everything mate repair, safe mode, safe mode with networking, safe mode with command prompt last known good config.

 

Then tried f8 f10 f11 f12 and absolutely nothing working.

 

One of them threw up the message blah blah system recovered does this mean it has previously been through a recovery as my daughter has now said that she seems to remember it coming up on screen about packard bell revovery but she turned the laptop off not realising what it was

 

Think i might try giving them a ring tomorrow and see if i get a different chap on the phone that i can sweet talk into sending me the disc for free.

 

If not like i said my friend has now told me he has burned me the recovery disc so i'll try that.

That would explain it - an aborted install would result, on trying to boot, in it thinking the install wasn't finished.

 

Try TTG again and see what happens - you might get the 1 person left who knows what they're talking about.

 

In honesty I don't think Currys have any obligations here.

[labrat]

ask for second level if your lucky you might get my old team leader hes on the "second level" now, ask him to book it to the laptop workshop, explain youve used pccheck and on the smart error check its brought up errors saying 2190 errors, 21h error and you feel that its a hard drive fault, this should get a booking. ask which code its being booked under and hope its a code u20 this goes to the mansfield workshop, from friends there i understand they have boxes of recovery media they will check the drive and if non faulty they will usually just recover, only put a note in saying your ok with the data loss otherwise they may not recover.

 

probably shouldnt have said that but i feel that the current level of staff at the call center is a few iq levels short of a gcse.

 

the stores dont care if its over 28 days old under there current systems its says its out of there responcibilitys, at which point the room level iq's kind of kick in and stop them from helping

 

im sorry if i kind of sound annoyed at them but after alot of wrangling with the call center and team leaders they by my reconing still owe me around £500 in unpaid wages

[shayna32]

My dad has just offered to take it back to curry's to see if they can get it repaired for me so i'll let you know what happens guys.

 

Thankyou all for your help much appreciated watch this space lol.

[blue4ever]

i`m waiting in antisipation:grin:

[UK26]

Hi, they may just give you an 0870 number to call, which will arrange collection from your house

 

 

Dave

[shayna32]

Great news everybody my dad took it back and they have offered to send me out the necessary discs out in the post so all round a superb result. :-D :-D

 

They did ask why we hadn't done the back up disc like it prompted but they told them it was a 12 year olds laptop and that she simply hadn't done it.

[labrat]

good news thou i would chase up on disks often they come direct from pb which i think is in the netherlands, so unless tinkerbell does deliveries (sorry little play on words there) then thye may take a while, also they may charge the store for them so some stores get a little "forgetful"

 

worst comes to the worse read the scripted answer to the call center above

[blue4ever]

I`m So Happy For You, A Result, I May Have Been Right All :grin:Along

Hooooooooooooooooooooo Happpy Days

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[shayna32]

Thought i would update you guys on the latest saga.

 

Phoned curry's today as i have now been waiting 12 days for a disc to sent in the post, first chap i spoke to was very helpful and was told by him that this disc has been sent for twice by currys and that he couldnt understand why i still hadnt recieved it but would chase it up and leave another note on his sytem, at this i asked for packard bells number as i would ring them direct.

 

Spoke to a lady in an obvious foreign country who informed me that this disc had not been ordered and that they would not have any intention of sending them unless i paid for them as the laptop is only covered for 19 days software at this i told her that curry's had told me the discs would be in the post and that they had requested them twice and that under 12 months warranty the laptop should be covered she was not budging so i said my goodbyes and hung up.

 

Got back on the phone to currys and got through to a woman who then informed me that as the laptop is in my partners name and not mine she was not wlilling to speak to me about it. :mad:

 

My dad is going to take me back to the shop tomorrow.

 

Have to say i feel like im beating my head against a brick wall here.

[nicolee2931]

I know you have been though this before but my HP laptop has recovery tools at the main boot up screen. Turn the laptop on and on the HP boot up screen it should say press F2 to enter Bios or press F11 for system recovery, press F11 enter system recovery select advanced and select destructive restore. As i'm aware all HP machines have this function my last 2 did and my current vista machine does. other than that you can download a recovery boot disk that will access the recovery partition. Have you spoken to HP rather than currys I am sure HP will be able to point you in the right direction

[UK26]

Notes on the system would like to know where they put them cos there ant such system.

 

Speak to the Store Manager as his staff keep messing you around or call 08456 024 024

 

when you call that number tell them whats happend, they should send out the cds

 

Regards

 

Dave

[labrat]

what model pb is it?, honest answer cant say much more than to call the support and claim the hard drives faulty, make up a coule of beleavable errors claim its got "smart error" when you turn it on should get it booked and they might remaster it at the workshop, would men sending it off tho

[blue4ever]

bump

[ForestChav]

 

Spoke to a lady in an obvious foreign country who informed me that this disc had not been ordered and that they would not have any intention of sending them unless i paid for them as the laptop is only covered for 19 days software at this i told her that curry's had told me the discs would be in the post and that they had requested them twice and that under 12 months warranty the laptop should be covered she was not budging so i said my goodbyes and hung up.

She's actually right.

 

The disc should never have been ordered, and if the techguys' internal checking hadn't picked it up, Packard Bell would have turned the request down.

 

You either have to buy them, or hope the store will reimburse you for buying them out of goodwill.

 

I used to deal with this kind of issue day in/day out. According to PCW and PB's warranty (not legal rights) procedures, they are correct NOT to send them.

 

Legally within 6 months the onus is on DSG to prove the fault wasn't there when you got the item. As there is no evidence to prove the recovery wasn't working (It will just be an imaged drive, so there would be an issue with the whole batch), the only other scenario is a faulty hard drive. Which, if the lappy boots to Windows, or at least detects the drive, is more than likely not the case.

[shayna32]

Discs turned up today straight from the netherlands ;-)

 

Only problem now is i have changed bios to boot from disc inserted 1st dics then inserted 2nd one like it asked and now the screen has hung on the vista boot up screen (please wait) it has now been like this for an hour i have rebooted to be told resuming windows and get the plese wait screen again.:mad:

 

Help please any tech peep out there lol.

[shayna32]

Hi folks latest is courier eventually picked laptop up from me to be repaired as i phoned them and told them that it had hung on installation.

 

It came back today and on the repair sheet it says that the hdd has been replaced but they have wiped the wireless off now so its still no good for my daughter.:mad:

 

Am i entitled to a full refund now due to all the stress waiting etc and now not working again as i would rather buy one from dell.

 

Please help as to what i can do next.

[blue4ever]

Bump:-)

[labrat]

just a note somemodels might have had an issue after recovery not sure what models they are where they needed differnt drivers for wifi downloaded after recovery, sometihng about changing a card halfway through a build.

 

cant remember what model its in tho, check in device manager (start -> control panel -> system (might need to hit switch to classic view on the left) -> hardware (at the top) the the device manager button.

 

in here is there anything that says other devices? or anything with a yellow mark next to it, this would probably be the wifi card.

 

if it is in there (possibly as unknown device) then post the model of the computer and im sure theres a few of us on here can suggest what drivers to download and probably link to them as well.

 

just on a quicknote did the laptops recovery media come as 1 dvd or 3 cds and did you send them in with the laptop?

[shayna32]

I phoned curry's and chap on phone told me to enter bois and load defaults which has rectified the problem

 

Labrat they sent me 2 discs out and no i didn't send discs in with laptop for repair as they told me not to.