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dan1508
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Dan

 

You can take action against them for not providing you with the information within timescale, however are you talking about your LBA reference the charges, if so you will need the information first.

 

Did you send it recorded, if so have you checked to see if the have received it, also have they cashed the cheque/postal order.

 

It may be useful to have a look through this.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

Sharkie

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