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    • My son in law sent me this so after some advice    So our Internet got turned off today (19th January) so I rang up and said hi can I make a payment and find out why it hasn't been taken out of my bank, he said are you aware you haven't made a payment since February 2019. I said no that can't be right, I upgraded my package just over a month ago and they never said a word about owing money and just let me upgrade, I haven't received any letter and indication that I owed any money let alone a years worth of bills! I asked why no one had let me know sooner and he said we're not obliged to tell you that but said I had a valid point, I asked if there's a way we can sort this out and he said best he can do is give me a good will gesture and take 1 month off, I said I wasn't happy with that and he said we could pay half the amount owed now £380 and they would match the other £380 and wipe it off along as I don't miss a payment for the next 6 months, I accepted this offer even though I'm still unhappy purely because I need the Internet as self employed.  They had cancelled the DD back in Feb, I seriously had no communication from them and even upgraded a month ago. They wanted nearly £800 
    • so we don't shoot ourselves in the foot can you place up your complaint letter please one pdf only.
    • posts moved to your own thread  please try and ask Q's here only.   only court bailiffs can seize cars from private property.
    • But they can't take it from your drive? Nor move another car that would be blocking the car in question in?   And would it need to be a paper stamped copy of the bos?   The guy that called at my house only had a tablet 🤣 he left before I even had a chance to ask for the bos 🤣
    • you mean getting had blind...thats all DCA's ever do on anything ...they are totally powerless on any type of debt ...end of.   they can goto court and get a ccj on a debt, but that does not make them bailiffs and that getting of a CCJ is use of no special magical powers..you or i can goto court and raise a claim if we believe someone owes us money..they are no different to us the std joe public.   with regard to repo/lifting cars, it doesn't have to be a DCA.. there is only one condition that protects you - that being the car is under an HP Agreement and you have paid more than 1/3rd so thus is deemed protected good, - they CAN take it from the public highway as long as they have a copy of the Default Notice and (where necessary) the Bill of sale.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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  • 1 month later...
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Later on, I discovered that TfL actively carry out individual journey tracking of Oyster card data.


So they actually track certain Oyster cards? Wow, you learn something new everyday.

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it is your legal right to have a ticket. that is your proof of payment, if there is a doubt about your oyster card not being accepted by the machine then ask the driver/ conductor for a ticket to confirm payment. if they do not do this they are breaking the law, they must provide a ticket.


Sorry mate, thats complete rubbish!

I am a london bus driver, and I CANNOT issue you a ticket to prove that you tapped in your oyster card.

All I ask is to be treated fairly and lawfully.

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another legal point: if you jump the barriers and injure yourself who are you going to sue?

You don't have the legal right to be there, you are trespassing and you have broken the law by jumping the barriers.

It happened at Slough station about 8 years ago and he lost one of his prize assets. and now walks with a distinct limp.



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I had an argument at Clapham Junction yesterday - I used pay as you go Oyster for the first time on the overground from CJ to Kingston and back

at Kingston it was fine - I touched out and it showed the amount that was taken from my Oyster - at CJ on the way back all the barriers were open and when I touched out it didnt show any deductions from my oyster - I went and found a ticket collector and explained she just waved me through the barrier but I refused and asked her to scan my oyster to ensure that I had touched out correctly - but she refused I then told her that If I had not touched out correctly or the scanner was not working I would be charged a higher fare - in the end she found a hand held scanner and guess what I had not touched out, is this a [problem] to make people pay more I ask myself

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  • 2 weeks later...
So they actually track certain Oyster cards? Wow, you learn something new everyday.


All oyster cards are tracked, I remember a few years back a person was murdered and the criminal used the victims oyster card, police were able to check cctv which eventualy lead to the murderer being caught.

All I ask is to be treated fairly and lawfully.

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  • 1 year later...

After my wife got in to trouble with oyster, I got this forum by luck.

My wife found a lost blue oyster at a super store.

So she just kept it in her hand bag and used it on buses for three days. On that third day she was caught by Revenue inspector and told that it is an income support oyster that my wife didn't notice when she used it. Inspector collected wife's name and address and issued a RTM ticket for her to continue the journey. My wife didn’t sign on anything.


Now after 5 days, we got a letter from TFL requesting the comments before their legal procedures. We confirm that this is purely an incident and we never dream to do a fraud. Any Advice??

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I got a last reply :


I think that this one needs a 'Tfl/London Bus' expert.


I never get involved with cases west of the M25, so I have no expertise in dealing with 'Tfl'. I have a vague thought that some of their matters are passed to 'CPS' (Crown Prosecution Service).


So I thought this form may have some one with Tfl/London Bus' expert. Nothing else friend..I am looking for a appropriate reply, I have to send my comments asap.

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Hello again. Grotesque is right, CAG doesn't encourage duplicate postings. It won't get you better advice and might actually make things harder for people trying to help you. And the site team might tell you off too.


Anyone who understands the TfL rules will read all the threads. This is a voluntary website, so you need to wait until the right person comes along, I'm afraid.


Please bear with us, you only joined a day or so ago.


My best, HB

Illegitimi non carborundum




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The key thing is that your wife KNEW that the Oyster card was NOT HERS and yet she proceeded to use it.


The fact is that from your posting, it seems that it is an Oyster that has been provided for the sole use of a person in need, subsidised by public money and has therefore been misused


TfL have their own prosecutors who will deal with these Summary matters by way of private prosecutions and cases are usually only taken over by CPS if there is a compelling reason to do so by way of a serious crime, or important public interest features.


As explained by others and on other threads, I suggest that your wife must reply promptly with sincere apology and ask if she can avoid Court action by making full payment of all fares and administration costs incurred by TfL.


They are not obliged to accept and in my experience do consider misuse of such Oysters as a serious breach of trust.

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Conditions of carriage do prohibit the use of a *registered* card that isn't yours. Sounds like a card with New Deal loaded on it. I'd have thought that misuse of these ranks with Freedom/Zip card abuse. In which case I don't think there's much room for manoeuver in terms of negotiating with TfL.

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I'm a london bus driver.

When someone touches in with a new deal oyster I always ask to see the photo ID that MUST acompany the oyster card, it's amazing how many step off the bus when I ask!!


For those of you that use oyster on a bus, when you touch in there is a screen on top of the wayfarer(oyster machine) that shows you if you have touched in correctly, your oyster will only beep once if you have touched in correctley.

I see loads of people everyday who try anything to get on the bus free, one of the regular scams is showing an out of date pass, and when caught, they immediatly touch in an oyster card.

All I ask is to be treated fairly and lawfully.

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