Jump to content


  • Tweets

  • Posts

    • No I have not. I will probably do that
    • Based on ECP's previous, what will definitely happen is this. They will send more idiotic letters. After they will send a Letter of Claim, and it is essential that your brother replies at this point to this to show them he would be big trouble in court. Next it is highly likely (but not certain) that they will crawl back under their stone and that will be the end of the matter. The slight worry is that if they do do court it will seem a likely story to a judge that your brother has no connection to the ticket, when it was him who appealed and replied to the Letter of Claim.  Indeed I think it would seem the lot of you were playing games with ECP and with the court by getting unconnected people involved and then later deny they were involved. So be aware there is that slight risk. You talked about "a mess" in your first post, and you weren't wrong. Someone hires a car and gets a ticket.  There is an appeal.  Who appeals, the hirer?  No, the hirer's mate's son.  Obvious! There is an approach for help to a consumer website.  By the hirer?  No, by the hirer's mate's son's brother! This is so damn silly and totally avoidable. Anyway, it seems the decision has been made for your brother to carry the can so whatever consequences will ensue will ensue. 
    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Gas Supply


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5829 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello,

I came home from work on Friday night - no central heating so obviously i thought my boiler had broken. So i contacted British Gas who sent an engineer out this morning - no heating or hot water all weekend ( and it was very cold!). He examines the boiler and there is nothing wrong with it so he checks the gas supply - no gas being supplied to the property. So i ring BG they say that as i am swapping suppliers it is really npower i should contact. I ring npower who state that they have not ordered a disconnection so it's transco i have to ring - so i ring them. They say they have completed a mains repair on the main road outside my property and it looks like whomever did the work has not reconnected me to the gas supply. Transco send someone out this aftenoon who tells me i have no gas supply! He gives me yet another contact number so i ring them - they send out another chap who tells me yet again that i have no gas supply!! I get yet another number to ring - so i ring them and a man virtually accuses me of being stupid to not notice the lack of gas before today. I explain to him the sequence of events and he states that he will be sending a manager out tommorrow morning ( so a day off work) and they will try to resolve the matter but he informs me that this may mean digging up the road againand '' that is a big job''!! So that will be the fifth day of no hot water or heating.

 

Sorry for the long post but i am very cold and quite annoyed!!.

 

Cheers Sandbag.

Link to post
Share on other sites

Sorry for the long post but i am very cold and quite annoyed!!.

 

I bet you are, I expect you were in bed as soon as the sun went down.

 

Why was he informing you they would be digging up the road, are they expecting you to pay for it. :)

 

Let us know what happens and what they say to you. And if the men digging up the road ask if there is any chance of a cuppa, just laugh at them.

Link to post
Share on other sites

You are entitled to 30 pounds a day for loss of supply. Quote to your supplier the guarantee of service.

Save me explaining it all this is a link from National grid, please let me know if you have any problems getting this money you are due. Claim through your suppliers.

 

National grid

 

 

Link to post
Share on other sites

Update - the area manager came round this morning at 07:30 ( grrr) he said that he would have a team onsite to dig up the road at 09:00hrs - no-one came. A man came at 11-30 sat in his van for an hour then drove off. A second man came at around 2pm and said that he felt that someone was not doing their job properly as he had once again be send round to connect my gas supply - this isn't one!!!!.At the moment 3:30pm i have two men digging up the other side of the main road - unfortunately they cannot find my gas pipe. So i am still cold and have had to take another half a day off work to deal with the situation.

 

Thanks for the info on compensation thats very useful. Would my supplier be Transco?

 

Cheers for the replies

Sandbag.

Link to post
Share on other sites

No, Transco has now changed it's name and is known as National Grid.

 

They just look after the pipework. You would claim against your supplier and if they wanted then they could claim against National Grid.

Link to post
Share on other sites

Hello all - well the workmen have arrived and are currently in my cellar drilling things lol. So hopefully it will be sorted today!!

Cheers Sandbag.

Link to post
Share on other sites

so if they are int he cellar drilling things, what on earth are they drilling? I would be asking them how you got your gas before and what has changed and why has it changed?

Lula

 

Lula v Abbey - Settled

Lula v Abbey (2) - Settled

Lula v Abbey (3) - Stayed

 

Link to post
Share on other sites

Hello - thanks for your reply. The drilling is actually outside ( silly me) they are drilling and digging up my path and the path on the main road in an attempt to locate my gas pipe.

Cheers Sandbag.

Link to post
Share on other sites

Hello all - success!! My gas is now connected and my house is warm - i'm off for a nice hot bath!

 

Now to contact Npower for some compensation.

Thanks to all that replied.

Cheers Sandbag.

Link to post
Share on other sites

Hi all - finally got a reply from Npower. They say that they do not deal with compensation claims and that i will have to contact the National grid. I have already e-mailed National Grid so i will have to await a reply from them.

Cheers Sandbag.

Link to post
Share on other sites

  • 2 weeks later...

Hi all - received a letter from the National Grid. They are very sorry about my loss of gas supply. They are sending me a check for £60.Because they only found out about the loss of gas supply on the Monday and it was reconnected on the Wednesday they are sending me compensation for 2 days. I was without gas for 6 days. I am going to write back pointing this out and to also point out that i had to take time off work to allow access to my property.

 

Cheers Sandbag.

Link to post
Share on other sites

Letter sent today ( recorded delivery) pointing out that i was without a gas supply for 6 days not 2 ,through no fault of my own, and at great inconvenience as i had to take time off work to allow access to my house.

I wonder if i will get anywhere?

Cheers Sandbag.

Link to post
Share on other sites

Received a reply to my second letter contesting the compensation of £60,as my gas supply was off for 6 days not two - they are refusing any further compensation as they state that as they did not know my gas supply was off for 6 days they only have to pay me 2 days compensation.

Shall i just accept the £60 or shall i take the matter further?

Cheers Sandbag.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...