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    • Yes it is the Arndale. Until 2018 it had always been free to park there then they introduced charges. I'm guessing the carer might have thought it was still free for 3 hours. 
    • I sold an item on ebay through their bidding system, ebay recommended I use PackLink as a delivery service so I did. I dropped the item at a local shop and video tapped the item being taped in the parcel with the label stuck on. The parcel was scanned and approved awaiting to be collected by somebody from Hermes, the person collected this parcel later that same day (both events are recorded on hermes tracking website) and the tracking did not update past that point. I contacted Ebay, PackLink and made attempts to contact Hermes the following day to trace the parcel, and it took PackLink 6 working days to establish that the parcel was 'lost'. Hermes contact was appalling as it is automated (live chat and phone) and when I could get through, their automated system stated that due to the label being from PackLink, all issues are with them.   Once the parcel was lost, I was told to write up a claim form, which I did so. They initially offered me £25 + label cost, which I told them I reject through email. They then refunded me both amounts despite me rejecting this.   It took 6 working days for them to admit a problem and to send me that amount despite my rejection.   I found this companies house number for PackLink: 09026541   That claim form you have linked me is for people who have a claim against them, is this the right link (it asks me questions such as if I received notice from the creditor, why I ceased payments etc)   Thank you for the assistance.   I have just checked today and it says:   HERMES PARCELNET LIMITED filed an acknowledgment of service on 19/10/2020   The claim was submitted by me on the 12th.   Am I able to PM you privately with my claim form?  
    • Is this the Arndale?  On Google Maps it seems the only multi-storey in the area, and it's "managed" by ES Parking.  I see that there were recently three hours' free parking.  As dx says, that will be on the planning permission which immediately knocks the fleecers' claim out of the water.   Plus, love to see them pursue someone for driving who can't physically drive!
    • sorry here is the invoice back up, there were several 3.45Mb single page uploads that had exceeded the 4.8MB limit for upload     Dongara marine pty invoice.pdf
    • A great truth in that article HB, the test & trace is a shambles, and Wales bought into that system, when they culd have set up their own like the county of ceredigion did, that has kept it under control.  There is rising unrest and derision and much verbal tolchocking of Drakeford on social media. he also banned halloween, so expect a children's rebellion on October 31st, some are already saying they will dress up and go out regardless, don't think police would look good trying to fine some 10 11 and 12 year olds £1,000  for breaching lockdown, press would be all over it.
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Starting My Claim


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76rjk4re4

 

Hi,

 

I have just learned about your website from my dad. I have been crippled by bank charges from Hsbc for the last six years. In the last three months I have paid about £400. So I am going to take revenge on these money grabbers and demand it all back. I am going to send my letter today for the statements. Will Keep you posted. Wish Me Luck!!

 

:)

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Lesleydeacanjason

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Well done and welcome. Keep us posted

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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Hi,

Having read all the other posts, i decided that Lloyds and capital one are on my hit list as well. Has reply from lloyds, they refunded the £75 but closed the account. Nice. But HSBC are the main ones as i guess they owe me at least £4000. Still waiting for the reply about Data Discolosure.

The Little people are fighting back!!!!!!!! :D

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Lesleydeacanjason

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Well done. Can you start a seperate thread for your capital one claim when you start it please? It would help everyone.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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  • 3 weeks later...

I have had a reply from HSBC about the data protection request, which they have agreed to send me statements to cover the last 6 years, and they wont be charging for them. Just need to wait for the whole lot to arrive and see how much i have paid. They are still charging me now. Last month i paid £160 pounds in charges. Which has left me overdrawn, and again, they will charge me next month for being overdrawn. Vicious circle.

 

Will keep you up to date as soon as i put the request for charges letter to HSBC.

 

Also can anybody let me know f they have had any luck with HSBC in the bedfordshire area?

Many thanks

 

TA TA

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Lesleydeacanjason

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Hi everyone,

 

Got my statements from HSBC, and they have charged me £2621. This has only been in the last 2 years. Never had any charges previous to that. Got my statment through for this month and found they have charged me £270 pounds, and they are going to take another £125.00 on 1st of may. So i have added them on to the list.

 

The letter is being posted tonight. Going by hand. Or Do you think it would be better to be posted through royal mail? Not sure.

 

14 days for a respose, lets wait and see.

 

ta ta for now

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Lesleydeacanjason

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Hi everyone,

 

Got my statements from HSBC, and they have charged me £2621. This has only been in the last 2 years. Never had any charges previous to that. Got my statment through for this month and found they have charged me £270 pounds, and they are going to take another £125.00 on 1st of may. So i have added them on to the list.

 

The letter is being posted tonight. Going by hand. Or Do you think it would be better to be posted through royal mail? Not sure.

 

14 days for a respose, lets wait and see.

 

ta ta for now

 

I think its better going in by hand and getting a recipt or something that you can use as proof that they have recieved the letter! Its quicker and more reliable than post

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Hi

 

Thanks for that. I have hand posted it, and filmed it with my camera phone as proof. Which i noted on the back of the envelope.

 

When i saw how much they have charged me I got mad, so now they can face the concequences.

 

Will keep you updated with any responses.

 

Ta Ta For now.

x

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Lesleydeacanjason

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Hi, After receiving an answer thanking me for my phonecall (That l never made) I received another letter offering me back £275.00 & not the orignal £485 and thats without the extra interest. So after reading forum notes I am now going to send which hopefully will be last letter advising them that altho I will except their offer I sahll be going to the small claims court for the balance plus the interest incurred with charges and also mention that the court will also add on interest. So wish me luck. I will keep you informed

Cheers

kathieathome:-?

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Guest Lueeze

What are you claimnig in total? Just read your last post about £485 but another says over 2k?

 

Good Luck anyway

 

lou x

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Hi Lueeze. Whoops got the 2k wronge. Bank owes me in charges£485.00 Interest £46.27. so big total of £531.27 which to me is a lot of dosh especially as its mine!!. Im writing them a another letter now telling them Iwill except their offer but will continue my claim for the balance plus the interest and if it goes to court l will get the extra interest as laid out by the court. I WILL get this back, its the being POSITIVE mode that will make it happen.

Cheers

Kathieathome:cool:

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Hi

 

have had a letter back from HSBC, saying that they are not being unlawful, its all in the terms and conditions. They advise me to contact the Financial Ombusman, as this is there final respose to the matter.

 

Well, Off to court we go. I am sending the second letter about court action, and we shall take it from there. £2621 is alot of money, which they are happy to take, even when i am skint!!!!

 

I shall try to scan a copy of the letter from your records. Will let you know what respose i get to the second letter.

 

Ta Ta for now

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Lesleydeacanjason

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Ive been trying for months now to help my partner out of dept caused by Lloyd's tsb, a few months ago he went £10 over drawn and because he was on benefits at the time he could not pay it then the interest came on all together it rounded up to £350, we managed to pay that off in one lump sum then a few days latter he had about £200 charges back on his account, now 2 months later the bank have taken a further £200 leaving him £400 in debt.

reading some of your posts have helped me a bit, i have an appointment at the local citizens advice to try and sort out this mess, but any thing you could tell me would be helpful and well appreciated. i don't even no what the first step is :(

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Ive been trying for months now to help my partner out of dept caused by Lloyd's tsb, a few months ago he went £10 over drawn and because he was on benefits at the time he could not pay it then the interest came on all together it rounded up to £350, we managed to pay that off in one lump sum then a few days latter he had about £200 charges back on his account, now 2 months later the bank have taken a further £200 leaving him £400 in debt.

reading some of your posts have helped me a bit, i have an appointment at the local citizens advice to try and sort out this mess, but any thing you could tell me would be helpful and well appreciated. i don't even no what the first step is :(

 

 

I would check with the C A B first because i am sure that they cannot take your benefit money. then 1 would start the process of court proceedings. Dont be frightened of them.

I have had HSBC trying to be A** Holes because of my letters, they are returning direct debits as much as they can. And charging me £30 per time. Final letter is going into the bank today. I will take them to court because they have made my life hell.

 

PAY BACK IS A B*TCH

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Lesleydeacanjason

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Hello,

 

I am now 7 days from filing with the court. Ever since I sent the first letter HSBC have come down on me like a ton of bricks. They keep returning stuff and charging me out od Badness. One direct debit they returned 15 mins before money was paid in. Now they are sending me letters saying that If i was in financial difficulty i should have rang them. WHICH I DID!!!!!!!! when it all first started. The are now saying that if i dont sort everything out they are going to close the account. Is this just their way of getting back at me for threatening court? Also the amount on the letters doesnt include what they have charged me this week, can I claim for this? or should I just say to them, I will pay you what is owed on the overdraft less the bank charges? I have opened another account with Barclays, and i am not paying any more money into HSBC. What can I do?

 

Please help.

 

Ta Much

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Lesleydeacanjason

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Hi

 

Can someone help me? I am about to file for court but i was wondering about how the settlements are paid. I have just opened a new account with Barclays bank and do not want the money to be paid into my HSBC account. Can i ask them to send me a cheque made payable to me, or does it have to go into the bank?

 

Help!?

 

Many thanks

Thanks

Lesleydeacanjason

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Guest Lueeze

Well we are not in complete agreement on this.

 

Some people have been paid by Cheque, some by wire into their accounts.

 

If you owe money, then they may choose to write off the debt with the money, but you could argue that it is up to you how it is spent.

 

I believe that as long as the bank pay the debt you cannot take them to court, and it doesn't matter how they have paid, as long as they have!

 

You can ask once they offer to pay you back.

 

Check out some other peoples HSBC threads that might help?

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WOOHOO!!

 

Filed for court on 15th May, got a letter from court with acknowledgement on 18th May, settlement letter on th 19th MAY. They will pay £3594 without admitting liability.

 

I have suceeded. I have opened another account with barclays and i am free from hsbc. Just got to wait for the cheque.

 

Fantastic

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Lesleydeacanjason

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Well done on getting back whats yours from the Multi National!

I am about to take the first step in my claim. Just finished typing up a Request for repaymet of charges letter to our friends at the Halifax. Managed to dig up a years worth of charges from May 2005 - Present, in total £1869.

Would be great if someone could give advice on the full process after this point.:???:

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Lesleydeacanjason

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Please note that this topic has not had any new posts for the last 5266 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

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