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Letter back from HSBC


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I sent my letter to my Branch on 9th Feb, and received a reply this morning. My total bank charges was £1100.

 

The letter advises me that they "provide me with free statements so that I can reconcile my account with my budget"

 

The text following is verbatim.

 

"If there are insufficient funds to meet cheques, dd's etc, the bank has to decide whether to return the it unpaid, or allow it to go over my agreed overdraft limit. Similarly the bank is aware that customers may need to access funds in anticipation of salary or other credit. For this reason the bank will allow limited tolerance at cash machines and retail outlets in order to avoid embarassment which rejection can cause."

 

"On each occassion the bank pays the balance causing the account to go overdrawn, or exceed an agreed limit, a fee of £25 will be charged up to a maximum of 5 fees a month ie £125. If a cheque, standing order or DD is paid, a charge of £30 is made for each item. This charge may be reduced to £10 if the item value is small."

 

"We do not agree that the charges constituted by the Bank constitute a penalty clause, and are therefore unenforcable. The contract between the bank and any customer is governed by HSBC standard terms and conditions. In respect of unauthorised overdrafts, the relevant clauses are 7.11 to 7.18. In these circumstances there is a process that involves the bank considering whether or not to pay the item. A fee is charged for this, and is set out in the enclosed price list. We also encolse the relevant T&C's for you information.

 

I can confirm that the charges have been applied correctly in accordnace with our tariff. However in view of your comments, I have today refunded £100 already applied to your bank account. It will not be possible to refund any future charges.

 

Thanks for taking the time to being you concerns to the banks attention. Blah blah blah.

 

What shall I do now?

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What did you say that you would do? Do it.

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For this reason the bank will allow limited tolerance at cash machines and retail outlets in order to avoid embarassment which rejection can cause."

 

I wish they told me that one, I'm sure I could of made it more embarrasing for them.

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HSBC wrote:

 

"We do not agree that the charges constituted by the Bank constitute a penalty clause, and are therefore unenforcable. The contract between the bank and any customer is governed by HSBC standard terms and conditions. "

 

Personally. I thought that the Statute and Common Law of England was superior to the t & cs of an international company. I could be wrong.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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Firstly read the FAQ and step by step guide. Then use the knowledge gained from reading it to decide what you need to do next.

 

As Bankfodder has correctly said in the FAQ section, this is not a 'Get rich quick' scheme and you could well end up in court (should you decide to put a legal claim in)

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AS far as i'm aware a card misuse charge does not exsist in any hsbc banking contract.

 

Please expand on the reasons you wish to note.

 

In a previous meeting with a branch manager, I brought up the card misuse charges and gave no reference to such a term exsisting in the contract terms and conditions.

 

Sadly I have still not recieved a responce from this meeting.

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Hi

 

I have

 

Card Misuse Charges - Used Switch or guarenteed a cheque with no funds.

Unpaid Cheque

Unpaid DD

OD Excess Fee

Card Recovery Fee, even though they took it off me in the branch!

 

£120 of the card Misuse came as HSBC debited a payment 6 months after I purchased the item at Vision Express in London. HSBC were also the acquiring bank for Visonexpress.

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OK, if the charges add up to £1100 pounds and you are persuaded that these are comprised of disproportionate penalties then you follow the steps in the FAQ section.

Have you read it?

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Money calim have a serious computer problem whch seems to be causing long delays at the moment and it might be better to do it with an N1 and a visit to the court.

 

there is an N1 form linked in the library which allows you to type in and then print out.

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Money calim have a serious computer problem whch seems to be causing long delays at the moment and it might be better to do it with an N1 and a visit to the court.

 

there is an N1 form linked in the library which allows you to type in and then print out.

 

Done now. Thanks again

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So what are your claim details for our litigation section????

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  • 1 month later...

Has the time limit expired? If it has get on the phone to the court for a default...

If you find this post useful, please click the Scales of 'Justice' in the top right corner. Thanks ;)

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I may be wrong, but I am sure they get 7 days from the default...? Someone may need to elaborate here..

If you find this post useful, please click the Scales of 'Justice' in the top right corner. Thanks ;)

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Is there any update on this??? I have just filed my claim today and I am really interested in how HSBC get on with these?

HSBC - Default Judgement - £4892

HSBC, PA 29/3/06 LBA 12/04/06

HSBC, Court Claim Filed - 26/04/06

Lloyds - Claim - £625

Lloyds PA sent 16/05/06

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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