Jump to content

  • Tweets

  • Posts

    • No u Unfortunatley I do not know who they were or how I might find out. the only details of the debt I have find just  mention debt managers.
    • Don't worry, Simple Simon of VCS/Excel is very well known to the forum, as indeed are his defeats, of which he notched up another brace only last week.   There is time to 5 February and as dx says, the defence need only be very short.  Get CPR off today and upload the correspondence in PDF when you can.  Just follow our upload guide.   A few questions.   1.  Briefly, what went on, how did your wife get three tickets?   2.  Is the person they are suing also the same person who was driving on the day?   3.  Did she receive a Letter Before Claim/Letter Before Action?   4.  Is this car park local to you?  If so it would be very useful to see pix of the signage.  You heavily hint that Simple Simon has mixed up Excel with VCS, and this has been fatal to him in court many times.
    • A quick Q; in the CPR 31.14 request which I’m amending to fit the particulars of their claim,  is it worth wording the request in point 1;   1. The contract between VEHICLE CONTROL SERVICES and the landowner that assigns the right to enter into contracts with the public and make claims in their own name. OR land registry details confirming VEHICLE CONTROL SERVICES as private land owner.    Asking this because their claim is worded ‘.The PCN(s) was issued on private land owned or managed by C.’
    • Is the monthly repayment agreement that you have accompanied by interest? Or have they decided to freeze the interest on it?
    • Hi all, good to see a well used forum on all subjects...I don't think this will be too common.   So basically I got a £10 credit for Casimba Casino and turned it into £1045, I have used the same debit card for the past 12 months, I came to withdraw and sent it to that card when I used the withdraw procedure.   After 9 days it wasn't in my bank so their support finally tell me they sent it to a credit card I haven't used in over years, one I had defaulted on when I lost my job! I am paying it off in a monthly agreement.   But this Casino sent them the £1045, I got in touch today and said that shouldn't have been sent, its Vanquis and they said they will ring tomorrow on a decision whether they will send it back, I don't think they will but any ideas how I can persuade them otherwise, this money will be a great help as I struggle to find a job in these times.
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

Virgin Broadband Speeds, caps and general contractural obligations

Please note that this topic has not had any new posts for the last 4681 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

HI there


I recently upgraded to 20mb connection. When I checked my speed on a range of testers it appears that I am only getting between 4mb and 10mb, with a max of 15mb. Mostly 4mb.


I call Virgin and they pass me onto a premium number that as of yet I dont know if will be charged for. They organise a technitian for today.


He comes round and I phone home to speak to him.


First thing he says is that my connection has been capped due to Braodband downloads thresholds being reached by me. and that capping is a policy by Virgin and its in my contract.


I tell him that:


1: No one has informed me of this.


2: I have only just upgraded to 20mb from 2mb and am paying for this and he says that it is capped, this is contracturally wrong.


3: I tell him that the telephone people did not say this and said that he would resolve the issue.


4: I tell him that he must resolve the issue and I want the 20mb connection I asked for.


5: I tell him that if he is saying that I am capped and that he cannot get my connection speed right, he should leave this his story in writing so that I can take it up with the telephone team.


He says:


1: He will leave a nhte


2: And he is looking at the machine.


I phone techincal premium rate support and they tell me there is no cap on my service.


I say:


1: Phone technician round my house now since he says that this is the reason for my slow connection.


They say:




I phone the technician 20 minutes later and say:


1: There is no block on the speed.


2: Did they phone you.


3: How comes you cant check if there is a block on my speed.


4 Can you phone me before you leave to let me know if you have fixed the connection.


He says:


1: Can I have the number of techinical services


2: He does not have a number that he can contact.


3: He will phone before he leaves.


Final outcome:


He leaves, my speed is still less than 5 mb, he tells my wife everything is good, no note left, my computer settings are left haywire.


I am sure I have missed loads of relevant bits but this gives you a quick and probably too long note.


WHAT DO I DO NOW??? We should not accept caps on and as much as you like connection at a given speed, and we should expect the speeds we pay for. This needs to be dealt with.


Any help greatly appreciated

Thanks and regards,


Link to post
Share on other sites

Firstly, I would advise you to get as much communication as possible via writing. or at least record the calls.


Normally, broadband providers have the right to restrict the service in their acceptable use policy, this does not appear to be the case in Vergin medias AUP Virgin Media Acceptable Use Policy .


However, in the contract, the speed is described as the maximum speed you can recieve, if all hardware is working optimally.


Nevertheless, I am inclined to believe you are not recieving the service you could reasonably expect. Asking them to solve the problem is an obvious immediate step. after that, i would consider applying to the court to terminate your contract.


Do not fail to pay them the contractual amount, as you do not want to get a default notice.

i will be off site for the next month or so. if you have any problems, feel free to report the post so a moderator can help you.


I am not a qualified or practicing lawyer.

Link to post
Share on other sites

Hi There


Thanks for that, I have had a look at the Acceptable Use Policy, and it gives 2 exampes, sending spam or racist remarks. All prety much clear cut unacceptable things to do.


But this enginneer said that in a recent meeting he had been told that if people used to much download then they would have there Broadband download speed capped. Virgin advetise on the back of an unlimmitted download allowance so I would find it hard to see how they could cap on the bassis of something that was the core of their service provision. The fact that you have unlimmited usage.


I think that this is something important and have a feeling that something may be going on, as well as dissatisfaction with the Enginneer and Virgin on a personal note.


Can anyone advise if they have heard about the cap??



Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...