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Hello everyone, need some consumer advice


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Hello everyone,

 

I bought a laptop (Hewlett Packard - NX6325) for Christmas 2006, I paid about £440 for it, from an Asian based Ebay seller, it came with a 1 year warrenty. Iv now been using the laptop for 1 year and 3 months, and its developed a serious monitor display fault. Sometimes it wont switch on at all, and when it does work the display often become unusable when using Windows.

 

Im seriously annoyed that something I paid so much money for could break down like this after such a short period of usage, Iv been studying and working with IT for over 10 years, and so have always taken very good care of the laptop.

 

I also had to replace the power adapter with a new one for £25 because the original was poorly designed and broke after just a few months.

 

Im planning to get in touch with Hewlett Packard to see if they can offer me a repair or replacement or something, but since the warrenty has run out and I purchased it from an Asian retailler I dont know if they will help me.

 

Can anyone offer me any advise???

 

btw, this forum looks like a good friendly place, I think Im going to look into getting back all the money my bank has stollen from me over the years next.

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Thanks for answering Wierd Al, the seller did not offer any other type of warrenty.

 

Quote - Other than that I doubt there would be much you can do, overseas sale, usually only a one year manufacturers warranty etc. No doubt somebody better informed will be along soon.

 

Gutted, Im going to get in touch with HP tho, it seems totally unacceptable to me that Iv paid so much for something from a large multinational like HP, and the quality of the laptop has proved to be so poor. Its a shame cos its a nice laptop really, but I think there is some design issue's that need to be addressed.

 

I'll stick around and see if anyone can offer me any further advise, I'll probably get in touch with HP on Monday.

 

Cheers.

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Yes, hang around or just pop back because someone will post with more knowledge.

 

I think you're right when you say HP should be top spec and last longer than a year.

 

However, do not laptops have a notoriously short shelf life? And did you use it a great deal?

 

There's no reason not to contact HP in any case. What's to lose?

 

Regards

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However, do not laptops have a notoriously short shelf life? And did you use it a great deal?

 

Not that I know of, my sister has a Compaq laptop thats four years old and still going, Iv got a freind who still uses an ancient Pentium 3 laptop. But in all honesty I mostly work with desktops PC's, this is the first laptop that Iv ever owned.

 

Another little annoying part of this is that Iv not really used the laptop much since I purchased it, I still mostly worked on my desktop machine until a few weeks ago when that died on me. Its only since Iv started using the laptop as my primary computer that all this started.

 

Sorry for ranting mate, Im just really P'd off about it.

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I'm not familiar with the workings of eBay. Does it not create an agency relationship, therefore one can hold ebay responsible?

 

In the absence of that, how did you pay? Was it credit card? There is a possibility of claiming against the creditor if so, as the House of Lords has ruled that purchases overseas are covered. This will depend on timing.

 

Other than that, it is really a case o contract law and determining whre the conract was concluded. If in UK, then the seler is subject to UK Law. If not, then he will be subject to his own country's law. either way, I can imagine taht taking this up would be a pain and costly.

 

If anyone ca answer the eBay bit taht would help matters. If it's on credit, I'll see if I can dig up that HL case and see when it is efective from

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I gather ebay just host and no contract is formed with ebay themselves.

 

I had a successful Equal Liability claim for an overseas purchase although I was led a merry dance initially, so that's a good option.

 

Also, from my previous post, I had a laptop where the fans failed just after a year and I believe these are quite common failures, hence, why I gather laptops are/or were some years ago, unreliable. It was cheaper just to write it off than repair it.

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Thankyou both for the help, I purchased the laptop using my debit card and Paypal. The seller was based in China so I guess its there laws that will apply.

 

Wierd Al, would you mind giving me a bit more info about the Equal Liability claim, how would I go about trying to set that up?

 

Cheers.

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Unfortunately I think Equal Liability is if you had just used Visa/Mastercard etc for your purchase, or part of the purchase of at least £100.

 

I don't think it extends to debit cards but you could ask tomorrow whoever the debit card is with and explain the problem.

 

I'm not too familiar with paypal to know if you can claim with them.

 

Somebody will post about this I'm sure.

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I paid using a visa debit card, I'll get in touch with the card issuer tomorrow and see if theres anything they can do.

 

Im going to have a look round the ebay forums tonight, so hopefully I should be able to find out whether I can claim anything from Paypal, as far as I am aware they do offer some kind of buyer protection.

 

Thanks for the help everone.

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