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    • Former billionaire Hui Ka Yan has been fined and banned from the financial market for life.View the full article
    • In terms of "why didn't I make a claim" - well, that has to be understood in the context of the long-standing legal battle and all its permuations with the shark. In essence there was a repo and probable fire sale of the leasehold property - which would have led to me initiating the complaint/ claim v SPF in summer 19. But there was no quick sale. And battle commenced and it ain't done yet 5y later. A potential sale morphed into trying to do a debt deal and then into a full blown battle heading to trial - based on the shark deliberately racking up costs just so the ceo can keep the property for himself.  Along the way they have launched claims in 4 different counties -v- me - trying to get a backdoor B. (Haven't yet succeeded) Simultaneously I got dragged into a contentious forfeiture claim and then into a lease extension debacle - both of which lasted 3y. (I have an association with the freeholders and handled all that legal stuff too) I had some (friend paid for) legal support to begin with.  But mostly I have handled every thing alone.  The sheer weight of all the different cases has been pretty overwhelming. And tedious.  I'm battling an aggressive financial shark that has investors giving them 00s of millions. They've employed teams of expensive lawyers and barristers. And also got juniors doing the boring menial tasks. And, of course, in text book style they've delayed issues on purpose and then sent 000's of docs to read at the 11th hour. Which I not only boringly did read,  but also simultaneously filed for ease of reference later - which has come in very handy in speeding up collating legal bundles and being able to find evidence quickly.  It's also how I found out the damning stuff I could use -v- them.  Bottom line - I haven't really had a moment to breath for 5y. I've had to write a statement recently. And asked a clinic for advice. One of the volunteers asked how I got into this situation.  Which prompted me to say it all started when I got bad advice from a broker. Which kick-started me in to thinking I really should look into making some kind of formal complaint -v- the broker.  Which is where I am now.  Extenuating circumstances as to why I'm complaining so late.  But hopefully still in time ??  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Useful information re: Brighthouse


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Now then, we all know that Brighthouse has a culture of rudeness and ignoring requests for information, customer service, advice etc. This goes all the way from till monkeys, through to store and regional managers and right up to customer service advisors and SENIOR managers. Nobody EVER calls you back or returns your calls or emails... (infact most emails bounce back)...

 

A little research using the WHOIS register reveals that Brighthouse (Caversham Finance) own many web domains...

 

For their regular website they use:

 

brighthouse dot co dot uk (no email facilities)

 

brighthouse dot info (no email facilities)

 

Interestingly, the "customer service" page on their website offers NO facility to make contact by email - although it does say "call, email, pop in store!"

 

It also gives their customer service department address as:

 

BrightHouse Customer Services

16 Grampian Court

Almondvale South

Livingston

EH54 6QF

 

0800 5780717

 

This is NOT Brighthouse head office, and my guess it's just an "out-sourced" call centre.

 

Their REAL head office (and REAL customer service department) address is:

 

Chiltern House,

Marsack Street,

Reading

RG4 5AP

 

01189 466000

 

Address is now:

 

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

 

Brighthouse also own these additional web domains:

 

www.cavershamfinance.co.uk (parked)

 

www.cavershamfinance.com (parked)

 

www.cavershamtrading.co.uk (parked)

 

www.cavershamtrading.com (parked)

 

Incidently, Caversham Trading Ltd is the company they use to buy/lease retail property which it then rents to Brighthouse Ltd

 

Now then, if you want to contact anyone at Brighthouse by email you can forget ANY of the web addresses above. For head office email they use:

 

www.brighthousestores.co.uk

 

All operations staff have email accounts in the format of:

 

SURNAME.FORENAME AT BRIGHTHOUSESTORES DOT CO DOT UK

 

 

 

Cheers

Lefty

Edited by steven4064
New HQ address

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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  • 1 year later...

Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

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Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

 

Hi

 

No comment. Been there. Done that. Bought the T Shirt. Sold the T Shirt...

 

I will only say this: It must REALLY p*** off the directors at BrightHouse head office when over-enthusiastic employees come on here and trample over thousands of pounds worth of very carefully prepared PR, and meticulously worded statements!

 

Good luck with your promotion!

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Soo, What Do you think about the customers that have had a good experiance? Im not 'over emthusiastic' Im just stating a fact that there are customers who cannot access credit easily and have to turn to BH. Consider yourself one of them? And you need a New sofa, who would you turn to? BH!

What Exactly do you mean by trampling over thousands of pounds of PR We are sticking up for the company which in essance, allows people to feel good about their home!

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And I couldnt Reply sooner as I was at my current work and finished at 10pm!

Yeah right. Do people usually refer themselves as "we" before they have moved

to the new company. And I notice that you did manage to make a couple of visits while you were at work.

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Heyy lefty, I have read many pposts from yourself and some i might add are rather biased to say the least, arent brighthouse only trying to help people furnish their homes affordably? on a pay weekly contract, although some people will complain, what about those thousands who have a good experiance? they would come on here and praise BH because lets be honest when we have a good experiance we seem to not appreicate it whereas when we are not happy with a service we want to write somewhat 'false' things on forums like this, although I do agree that BH sometimes mislead customers, I am soon to become a customer account advisor and a brand new store and would like to think i am helping people furninish their homes affordable, not ripping them off!

 

Gimme a break... :rolleyes: You just don't get it, do ya? :D

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 1 year later...

Correct info for Brighthouse

 

Caversham Finance Ltd,

5 Hercules Way,

Leavesden Park,

Watford

WD25 7GS.

 

Phone 01923 488 200

 

Chairman Richard Pim

CEO Leo Mckee

Retail and Service Director Andy Parkinson

Finance Director Giles David.

 

Stores email address like this store town at brighthousestores dot co dot uk

 

Regional managers email address like this joe.bloggs at brighthousestores dot co dot uk

 

senior managers I.e CEO and directors etc.. like this joe.bloggs at brighthouse dot co dot uk

 

All Brighthouse support functions are now based at Watford head office.

 

Hope this is usefull

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  • 2 years later...

thread closed

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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