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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Flat: Maintenance charging and Building Insurance


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Hello everyone. I am a new lad in the area and I would like to say hi and congratulate all of you who tried to help each other. Well done.

 

I have got 3 problems which are slightly different from the banking sector. Since last year I have been in financial troubles. Finally I manage to get on IVA. And the IVA went through on June 07. I am left with a minimum to see through a month. The problem is that I live in a block of Flats (10 storey building), which means that I have to pay maintenance charges and it is paid twice a year. Invoices are usually issued in June or December of each year. However they do give only about 3 weeks to pay the total amount of money. Because of my particular situation (IVA), I have approached the maintenance agent to explain my financial problems, that I CANNOT PAY THE TOTAL AMOUNT in one lump sum. I have tried to negotiate an alternative method of payment. I offer to pay monthly or by instalments, which they declined. I used to go to their office to settle the debt by making cash payments. In November 2007 I attempted to make a cash payment, which they refused to take and said that they are referring my case to a Debt Collector. I didn't know what else to do. I went through my paperwork to find they bank account and I start paying them as I go. Because I couldn't find the money to pay everything in one go, they refer to a debt collector who added their fees and everytime the maintenance agent send me a letter to remind me with outstanding balance they keep increase with an administration fees of £25. I just think don't think it is right for them to keep charging these fees. I am stuck here as I can sell the flat not before I finish with my IVA. Please, anybody outhere to help. I am loosing sleep and I am loosing weight about this.

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Hi there.

 

I can't offer a definitive answer but I can offer some advice which I think might be helpful.

 

It would be a good idea to try and put your payment proposals in writing.

 

With regard to the £25 fee you will have to do a bit of work to claim them back. I think that, as with bank charges, it would be regarded as a penalty because it doesn't represent the real cost to the agency. You shouldn't really have to pay it.

 

Are you a long way behind with payments? How much have you paid in fees? If you put some details up here someone will probably be able to tell you exactly how to phrase a letter to the debt collector.

 

Also, make sure you get receipts every time you pay cash. If you don't have all the receipts don't tell the company as they sound a bit dodgy.

 

Lastly, can anyone reading this offer any advice about the implication of an IVA being involved? If the applicant cannot afford to live properly, perhaps the IVA can be adjusted...

 

Good luck and try not to worry about this. Authoritative help should be along soon.

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Thankyou very much for your help waterbottle and gazebo. Gazebo, to be honest I think in the lease it said that we need to pay maintenance charges 6 months in advance. Probably I must be one of those who have taken their mortgage without reading properly and trying to amend any statements before signing papers. Considering I was excited by having my first mortgage and without missing a good deal. Here I was thinking that maybe there is some kind of arrangement by laws I can make.

 

Re waterbottle comments, really I am not a long way behind with payments I think. For an example. Our maintainance charges is about £1600 a year paid six monthly. Let's say on 15 December they sent an invoice of £800 to be paid by 31 December. I couldn't have money in time. I went to pay half of the money through their bank account on the 07th January. Next I have received a letter from their debt collector. I replied to them. Obviously they sent my letter back to their client. Last week I went to the agent office. One of the staff was saying that as from now on I will have to deal with their debt collector.

 

So far I have paid half of the fees through their bank accout. I have got receipt from the bank. The other half of the money I told them I will try to pay it by the middle of the next month. Now my concerns are the administration charges I haven't been paying. By laws, do I have to pay it? Consider my IVA, if we go to court, what is likely to be the outcoume? I am really struggling financially, obviously I cannot affor a lawyer. What to do?

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Have a search for unfair penalty charges in some of the banking forums. If you pay late then you may incur some penalties but it may well be the case that you can only be charged their realistic costs. This would not include £20 per letter!

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Have a search for unfair penalty charges in some of the banking forums. If you pay late then you may incur some penalties but it may well be the case that you can only be charged their realistic costs. This would not include £20 per letter!

 

This starts to get complicated in the context of tenancies.

 

The starting point has to be the lease. We do not know what the lease says. It is unlikely that it provides for specific payments (other than interest) for late payment, but likely that it provides for the tenant to reimburse the landlord any costs incurred in connection with arrears of rent/maintenance. If it does, then that it is a contract for indemnity. The point is that the landlord must be under an obligation to pay the agent for the service and if he is, the tenant must meet the cost. The question of it being a penalty does not really arise as the landlord (who is the person with whom the contract is made) will not benefit.

 

In the absence of knowing exactly what the lease provides, further comment is not possible.

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Thank you for that input. Glad to have someone more knowledgable helping out.

 

In my lease it says that the agent can charge me £47 for each letter sent regarding rent arrears or other matters (I forget what exactly)

 

I was under the impression that these are unlawful. Am I mistaken? What is the position with people - there are some on this site - who are getting letters weekly from their agent at £47 each?

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Thankyou very much for your help waterbottle and gazebo. Gazebo, to be honest I think in the lease it said that we need to pay maintenance charges 6 months in advance. Probably I must be one of those who have taken their mortgage without reading properly and trying to amend any statements before signing papers. Considering I was excited by having my first mortgage and without missing a good deal. Here I was thinking that maybe there is some kind of arrangement by laws I can make.

 

Re waterbottle comments, really I am not a long way behind with payments I think. For an example. Our maintainance charges is about £1600 a year paid six monthly. Let's say on 15 December they sent an invoice of £800 to be paid by 31 December. I couldn't have money in time. I went to pay half of the money through their bank account on the 07th January. Next I have received a letter from their debt collector. I replied to them. Obviously they sent my letter back to their client. Last week I went to the agent office. One of the staff was saying that as from now on I will have to deal with their debt collector.

 

So far I have paid half of the fees through their bank accout. I have got receipt from the bank. The other half of the money I told them I will try to pay it by the middle of the next month. Now my concerns are the administration charges I haven't been paying. By laws, do I have to pay it? Consider my IVA, if we go to court, what is likely to be the outcoume? I am really struggling financially, obviously I cannot affor a lawyer. What to do?

 

 

To pay six months in advance is the norm, i pay mine six months in advance, however, the managing agents do allow the residents to pay monthly although this is not allowed for within the lease.

 

This has nothing to do with your mortgage (well not a such) your solicitor would have read the lease and will have advised you of anything out of the ordinary, unfortunately, they dont advise you of the prescribed payment methods (well mine didn't!)

 

Aqeuitas is right they can only charge for what is stated in the lease. My lease does not state anything about admin charges and my managing agents tried to sting me for Admin charges, politely told them to get stuffed!

 

This is the problem with leasehold properties, you have to pay your service charges and ground rent otherwise the freeholder has a legal right to forfeit your lease (lets not try to get into that yet, that is worst case and i am assuming your managing agents have not threatened this, and there are honest ways to get round it)

 

You can email me your lease if you want, i should say at this point i am a leaseholder and have just come out of a two year dispute with mine managing agents, i know my lease back to front!!!

 

There are other ways to get this paid, i will try and help as much as i can.

 

Yaff

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In my lease it says that the agent can charge me £47 for each letter sent regarding rent arrears or other matters (I forget what exactly)

 

We are talking about a long lease, aren't we? If so, this is quite unusual. Can we have the exact wording, please?

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I've just realised I may have confused things by inexact wording. I apologise in advance if this is the case. Whilst I understand that the original poster was talking about a maintenance company I was talking about the letting agents for an AStenancy and I was applying the principle of penalty charges being unfair. The wording is in Foxtons Terms and Conditions which we were forced to sign in addition to the contract. It says

 

'An administration fee of £40 + VAT will be charged for each letter sent by Foxtons regarding late or non payment of rent or administration charges'

 

In addition the contract says we must pay interest at 4% over base rate on any balance owed.

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A bit difficult to answer without seeing the whole thing. Obviously it cannot be taken quite at face value since the agent could write twenty letters in one day...

 

I confess I am wondering why a tenant should have to agree anything with an agent. What service is the agent supplying to the tenant? The agent is the landlord's agent.

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The problem seems to be that the agent is Foxtons. This may be meaningless if you are outside London but if you ever use them they are the great satan.

 

I have had a number of dealings with bad companies but Foxtons are truly the most awful company I have ever encountered. Google 'Foxtons' and you will see what I mean.

 

It seems excessive as they already take a massive cut from the LL for doing nothing. And, if we leave early for any reason we must pay Foxtons their commission for months missed.

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