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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court Fee Exemption: maybe make it a sticky?

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just to let those who are on benefits, self-employed or whose expenditure is more than a certain income (isn't that everyone!....just joking!!), you might be eligible for court fee exemptions:grin:. I was never aware of this.


Although I've already paid quite a number of fees to put my claims through, most were put through while I was on Jobseekers allowance so I was told I could apply for a refund:grin::grin:......which I did last week.


Also, I have other claims I haven't put through simply because each one would cost me around 100.00 so till now I'd put them on the back burner.....but I'm putting them through for 'free' this week before I get a job!!:wink:


For more info, you can call your local court to send you the leaflet or just download it from the HM court service website or by clicking here


Site Helpers, it might be worth putting this up as a sticky as I've read quite a number of threads with CAGERS waiting to have extra cash before putting their claims through.....although having said that they might already know they don't qualify!





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i agree, but those on Tax Credits may no longer be exempt, like myself. After the Oct 2007 the rules have changed and before you needed to receive one of these to get the exemption, now if you receive both you get none. Most working people with kids get both so that cuts out a lot of them.


seems to be only those on Jobseekers or Income Support or a state benefit (and not working) are eligible.


now i'll need to raise thousands to do my claims if i want to ..... and the banks are not paying ....


fair justice ... ?

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The other thing to consider is that if you're exempt, then you can't get the bank to repay the court fee on settlement, meaning that effectively the taxpayer is picking up the tab for the bank! :mad:


For those who might qualify for exemption, but might be able to afford the fee upfront nevertheless, it is worth thinking about it. ;-)


BTW, the link is already in the library (although I did have to update the 2nd one, it is now a .pdf) and has been there since January 2006! ;-)



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